Tender Sleep Furniture Reviews 

Delivery guys were great. I do however think 9.45pm is late for deliveries

Great experience from start to finish very happy from this company

Thank you for the excellent service! The bed was delivered very quickly, and I’m really pleased with the quality. It’s a great bed, especially for the price — very good value for money. I would highly recommend this company and will definitely use them again!

Fast delivery friendly delivery men. better quality than I thought for the price.i purchased a van Bed no mattress

Recieved the bed today and very happy with the bunk bed. Kids are super happy too and doesn't take too much space either.

Great communication, good quality bed, highly recommend

Very quick service , ordered on sunday , delivered monday - decent double bed too

Very happy with the new king size bed. Kept me updated through whats app. All in all class act.

Very easy to order online and very fast next day delivery. Kept me updated by WhatsApp and a phone call to give exact time for delivery. Very pleased with the double devan and mattress I ordered

Very happy with my new king-size bed.
5* service staff very polite, and manager liza went above n beyond with keeping me upto date with delivery.
Have recommended her buisiness to my friends. That happy!

To others, please be warned.

There is something seriously concerning about my experience with this service, and I feel it is important to share it so that others can make an informed decision before placing an order.

I recently placed an order and, after enquiring about delivery via their WhatsApp platform, I discovered that they did not actually have the item available. This information was not communicated to me proactively; I had to find out myself.

They subsequently offered me an alternative. However, after seeing a picture of the alternative, I declined and requested a refund. Following an attempt to persuade me to accept the alternative, they eventually confirmed that my refund request would be passed on to their accounts department.

Since then, despite repeated attempts to contact them by email, telephone and WhatsApp, I have received no meaningful response and am still waiting for my refund.

What is particularly concerning is the disparity between the positive reviews displayed on Trustpilot and my actual experience of how the company has engaged with me as a customer. Based on my experience, the two simply do not appear to add up.

I can also see from some of the other reviews that I am not the only customer who appears to have experienced similar issues, particularly around orders, communication and refunds. This makes my experience even more concerning.

I am still actively pursuing the return of my money. If I am forced to take further legal action to recover my funds, I will also seek to recover any reasonable legal costs incurred as a result.

I strongly encourage anyone considering using this service to do thorough due diligence before making any payment. My experience has raised serious concerns, and I would not want anyone else to find themselves in the same position.

Please exercise caution, review both the positive and negative feedback carefully, and make sure you are fully satisfied with the company and its practices before proceeding with an order.

Ordered a double bed, came perfect the one I wanted. Cheers.

Ordered in the morning arrived late evening same day. Delivery guys were polite and helpful. All in all a class act. The bed looks great really pleased.

Everything was great the delivery man the customer service person and the quality of product. Highly recommended

What a great delivery service very happy about quality and delivery service

Needed a bed quick, asked them directly after purchase can I get next day delivery as i literally don't have a bed. The bed came same day, absolutely spot on service, top bed too, easy fast and quality.

Cant complain for the money. Good value. Came with a mattress too.
They phoned me, like they said they would 3 hours before. Then phoned me again saying they were outside turned up even earlier than they said. Not a problem. The delivery guys even bought it in doors for me. Thank you guys.
It was straight forward putting it together. Looking forward to sleeping in it tonight. Thank you.

Best experience ever didn't force me into getting something I didn't even need got the perfect bed for me and the wife haven't changed our bed for around 10 years and last night was the best sleep we've hade in ten years thank you so much to Chris and the team

Ordered a bed and when delivered looked fine. Went to assemble the headboard and there was no thread in the holes on one side on divan base and headboard. Other side went in fine but company will not take ownership of this and said they won’t mounting about it and that I have damaged it! How can I damage the thread inside the holes for the screws if there wasn’t any to start with. Disgusting customer service