Teleperformance Reviews 397

I was hired as a Booking agent and after 1 month of flawless training, I started to work on the site 1 day, and the next day after 5 minutes working, these people took me to a room and told me I was fired because I did not fit in the company. After talking to some people, I discovered that because I was listening to music while getting customers and also because I checked my cellphone because I needed to check a password for one of the systems, it was enough to get me fired. NO feedback, no memos, no talking. Just fired. Also, they escorted me outside the building as a criminal. Plus, during training, we were told that music was allowed. so just because I checked my cellphone to see a password and read a message I got fired??? what a disappointment working for them. I thought it was going to be different but no. Not recommended

Disgusting management, the company should be closed down and META and Nielsen IQ should be punished for using racist companies as call center. HR animals like Sara Tomé openly defending this. Its not a coincidence that their share prices have dropped drastically as well as their ratings constantly dropping. Company for animals run by pig excrement

My experience at this company was very negative.
Behind the talk of “opportunities,” the reality is quite different: constant pressure, a lack of human consideration, and very questionable handling of sensitive situations.

Following a workplace accident, I faced a lack of real support and decisions that deeply affected me, both psychologically and professionally. Instead of support, I encountered silence, ambiguity, and procedures that give the impression the company is mainly trying to protect itself.

My departure took place in a tense climate, to the point that legal proceedings were initiated, which says a lot about how internal conflicts are handled.

I’m sharing this review so future candidates understand that reality does not always match what is presented during interviews. Working here can leave a lasting negative impression, especially when going through a difficult situation.

Something to seriously think about before committing.

Totally unorganized, no communication. They let you go for staying home with a fever i missed one day. They have zero empathy.
The complaints about harassments doesn’t get taken serious. Their HR hotline doesn’t work and if it does ur on hold for 2 hours. Training got changed multiple times also the room they provide looks like hospitals. This is the worst company to work for. Don’t even try go to another one.

Hello sorry to say but really a racist company they had interview with me in Ummima Restaurant they say they don’t understand my English even the person who had interview his English Accent was very bad this company is worst of the worst

My experience at teleperformance has been deeply disappointing and distressing. Over a prolonged period, i experienced repeated administrative failures, lack of empathy, and what felt like a complete disregard for employee wellbeing.

Annual leave requests were repeatedly declined due to "business needs" only for the same leave to later be treated as unused or replaced with unpaid categories such as dependant leave or unauthorised absence. This resulted in financial loss and ongoing stress. Even during significant personal and medical circumstances - including supporting partner through medical emergencies, a high-risk pregnancy, and a caesarean section - flexibility and understanding were very minimal.

Payroll accuracy was also a major issue. I experienced unexplained underpayments that took months to resolve, causing financial hardship and damage to my personal finances. Clear explanations were rarely provided.

Basic HR administration was consistently poor . Even simple correction such as fixing misspelt name that was flagged from the start of employment, were ignored for years.

The cumulative impact of these issues affected my mental wellbeing significantly, I was left feeling unsupported, undervalued, and emotionally drained. Despite raising concerns through the appropriate channels, problems continued to repeat rather than improve.

Teleperformance promotes itself as people-focused, but in my experience, operational targets were prioritised at the expense of basic fairness, compassion, and accountability.

I would strongly advise prospective employees to ask detailed questions about leave management, payroll accuracy, and HR support before accepting a role.

I worked at Teleperformance for two years on the Insulet project for the UK market, and my experience was extremely negative.

Both the company and the project consistently disregarded the needs of agents. The environment was built entirely on pressure, with poor working conditions and completely unrealistic expectations. We were given performance goals without being provided the proper tools, resources, or staffing levels to realistically achieve them.

For months, the project did not hire new agents, while existing staff were expected to handle extremely high call volumes — often 40 to 50 calls per day. At the same time, we were pressured to be fast while also meeting every customer need, which was contradictory and unsustainable. Agent support channels were often unhelpful, with insufficiently informed staff unable to properly assist during calls.

Employees were pushed to exhaustion, and then, without warning, over 200 people were suddenly let go. After years of dedication and intense workloads, this was handled in a deeply unfair and demoralising way.

Teleperformance promotes itself as a company that values employee wellbeing, quality, and inclusion, and highlights various support initiatives publicly. In my experience, however, this image does not reflect the reality on the ground. The gap between marketing and actual treatment of employees is significant.

I am leaving this review as an honest record of my experience, so others can make informed decisions.

Work load, poor management, no compassion from the high bosses, no pay increase, less support, harsh work environment.

⚠️ DO NOT WORK FOR THEM
I wasted six years of my life working for this place, and calling it a “great place to work” is an outright joke. I was on the Student Finance campaign, and the experience was nothing short of miserable. The training was a disaster — two weeks of mind‑numbing PowerPoint slides, then straight onto live calls with barely any understanding of the systems or the queries we were expected to handle. The systems constantly crashed, ran at a snail’s pace, and even cost me pay because of technical failures that were completely out of my control.
They love to claim they’ll support you, but the truth is the opposite. Management don’t help, they don’t guide, and they certainly don’t care. They focus on every tiny mistake, ignore anything positive, and make it clear that you’re disposable. The culture is toxic from the top down. If you want to progress, you’re expected to kiss backsides, stay silent, and agree with everything — independent thought howdare you think for yourself your a robot.
Their low ratings aren’t a coincidence; they’re a warning. You will be overworked, underpaid, and treated as if you’re easily replaceable. There is zero appreciation, zero respect, and zero genuine support. Leaving was the best decision I made, and I would never go back. If you value your mental health, your dignity, or your time, avoid this place completely.IF i could leave zero stars i would

In my case, information given during the interview was not correct which caused me to work in an additional language for free for the first months.

I worked in English, Swedish and Polish but only Swedish was covered by the language bonus. During my interview, the interviewer told me that I would be getting the bonus for working in Polish, so I happily did that not knowing the reality of it. After discussing the situation with my Swedish colleagues who got the bonus, it became clear that I was working for free in an additional language. When confronting the interviewer later on, who was also my new team lead, I was met with arrogance but ultimately did not have to work in Polish.

Communication with my supervisors regarding new tasks was near non-existent. There is a constant shift of responsibilities as mentioned by another poster.

You will get to hear supervisors openly speaking about agents' performance (and other supervisors) in front of everyone and not in a nice way.

Despite being quite a colorful place with people from everywhere, there is a culture among some German supervisors, making discriminatory jokes if you happen to be Polish.

I caught my manager red-handed sending personal messages about me to another agent (screenshotted & reported to the whistleblower team).

On my last day and when trying to return my items my supervisors kind of forgot that a document needs to be signed to confirm me handing over the things. The document was locked in the HR office to which my team leader did not have access to and the HR was working from home on that day.

They reserved an amount from my salary to ensure proper handover of equipment but did not make it possible for me to return in on my last day. No reimbursement for their mistake was given nor any acknowledgement of it despite me having to travel another day and pay the traveling expenses myself. Of course they don't mind you doing that, because you are under the threat of losing your money if you don't return the things. :)

Evil company. I worked there and they left me without payment in a distant country I was relocated. The higher management are the most shady people i have met

A shitty shady company. Went through the hiring process with them, and just received a mail stating that the project was cancelled by the client 6 weeks before the kickoff. But at least they got all my details and current pay at their competitor.

Absolute worst place to work. Will not recommend at all. They treat you like you are nothing from Management down. The turnover on staff is a lot because of this.

My experience with this company has been an absolute nightmare. Everything is handled virtually, which means you can’t speak to anyone directly, and responses take forever. Half the time, it felt like no one really knew what they were doing — I constantly found myself dealing with staff who seemed confused and unable to give clear answers about anything.

Despite repeatedly providing medical notes while I was off sick, I felt completely ignored. Every capability meeting focused only on “business needs,” with no real concern for my health. Breaks were so short it was almost laughable, and it often felt like management were looking for any excuse to push people out rather than support them.

After all of that, my contract was terminated while I was still unwell — and then I was told I wasn’t entitled to pay for hours I know I worked. When I questioned it, I was shown deductions on my payslip that, in my opinion, made no sense and couldn’t be explained by the people issuing them. It honestly felt like they were just making things up as they went along.

I still haven’t received my final pay, and the issue is now being escalated to the employment tribunal. Based on my experience, this company has been an absolute joke, and I would not recommend working for them.

My time at Teleperformance began with love-bombing, a half-working headset, and a pressure-filled “Is this a Great Place to Work?” survey before I’d taken a single real call. Spoiler: that glowing early score becomes the statistical human shield they use to plaster “Best Place to Work™” across every job ad.

Once actual calls start, the truth appears. I wasn’t handling simple password resets — I got the lost souls of the telecom underworld: 2G hermits, rural shadowfolk, waterfall dwellers, people whose phones had been dead longer than their electricity. I solved real problems. My metrics tanked anyway.

Then I got pneumonia — real, documented pneumonia. I couldn’t talk without sounding like a ghost choking on a kazoo. I asked for unpaid time to recover. Their response?

“If you can’t handle this job, maybe you should find a job you can handle.”

The job was sitting in a chair talking into a headset.

Meanwhile, Mexico’s IMSS misdiagnosed me with COPD and gave me the same line: “Find a job you can handle.”

Two institutions.
Same scripted dismissal.
Same bizarre expectation that someone actively drowning in their own lungs should deliver sparkling KPIs.

And all the while, Teleperformance continues funneling brand-new hires through their survey pipeline — collecting rave reviews from people still sipping the free onboarding coffee before the real work even starts.

Great Place to Work® doesn’t certify culture.
They certify optimism harvested from people who haven’t been gaslit yet.

Teleperformance didn’t fire me because I was bad at the job.
They fired me because I saw the strings — and because pneumonia doesn’t fit neatly into their metrics dashboard.

If you see their “Great Place to Work™” sticker, ask yourself:

Certified when?
Certified by who?
And were they still alive when they clicked 10/10?

Avoid this place unless you enjoy corporate gaslighting, broken headsets, and being told to “find a job you can handle” while you’re literally fighting for breath.

Teleperformance extracts every ounce of energy and happiness from you and gives back the bare minimum. A truly terrible place to work.

The campaign Ralph Lauren is the worse the manager very rude the team leader very rude i wish they all get fired very poor

I worked for the company for some months. I was heading to a year in their service when I gladly resigned. The team manager I had wasn't supportive for reasons I don't really know – I was suspecting racism. No one would go against him because he trained the other supervisors who equally managed my training and work. He was somewhat unquestionable. All the trainings and engagements were haphazard, and the expectations were very high even without support and the necessary guidance as a remote worker. I had to resign, and I am sure my manager or supervisor, Ian Clark was happy.

at first i thought i would give this company a credit for actually having lots of support that could help new hire like me but after 1 year of working here, i change my mind.

im glad i could resigned from this place and find better place to work but what i got after my resignation is just too disappointing.

i dont have any idea what was the term and reasoning behind my pay but i was paid for less than $50 during my month before effective date for resignation.

not that it's disappointing but also disrespecting to me because i've been working for whole month and giving me the salary i deserve is the least they could do.

pro tip for everyone, if you're not in dire need for a job. dont accept the admission from this company. they only honor you when you give something and leave you stray once they finished with your business.

This company terminated me for having a 2 minute side conversation with my husband while working as our debate "Offended" another worker. Then the Company stole my last paycheck and stated it was paid to an account that doesn't belong to me. Very bad leadership as they will change your job role and give a 30 minute training leaving you to feel overwhelmed and unable to meet deadlines. When you ask a question you get crickets. I have made several complaints that all go unanswered. I was on the General Motors project and loved what I did until they started assigning me cases I was not trained on. I heard many agents, Team Leads, and even the Project manager in side conversations within their home, but I get terminated for doing what they all do. Rules for thee but not for me I guess! Pay me what I am owed!

Teressa Harrell