Telenor Sverige Reviews 

Got the internet subscription. They mailed the invoice to old address. Which came to my new address a month later. During that month they have put me to the collectors. Now I have to pay for their mistake. After calling them they just say that it is not their fault and they can't do anything. Great service, definitely do not recommend.

Employees at the store said that I would be able to extend the discounted price of the broadband subscription I got when first signing with them. I was already suspicious since that was written nowhere, not on the contract or on their website. When I asked how they could guarantee that if it's not even officially written on their website, they said that that's just how it is and it's how they retain their customers. When my discount was about to expire I called them to prolong it as per their instructions and they said that there's no such thing. So be aware of their employees lying just to get you to sign with them, and always ask for a copy of whatever you sign since they don't give you one automatically. Horrible service and felt like a prey in a lion's den.

Worst experience ever! They lured me into a företagsabonnemang that is actually MORE expensive than the privat one I moved from.

Not only that, they added lots of extra charges to my bill. I tried to get help by physically going back to the store at Nacka Forum (Nacka, Sweden). They promised the manager would call me back the next day. She did not. Nor during the 5 following days.

I called Telenor again on 22 Nov and they created an "issue". They said I would get a call within 24 hours. No call. Then I called again on 6 Dec. Their story is that they sent 2 reminders to the Nacka manager to call me and now I "must" wait 2 weeks (from 29 Nov) to talk to someone in the complaints department. At no time did they ever text me to say, we've created an issue, we are taking care of things. And I'm a corporate customer with an AB in Sweden! Imagine how they treat their private customers!

Today, I did not go snowshoeing because I had to travel 30 minutes into Nacka to go back to the store to ask why the manager never called me back, and why it will take so long to get help. They did remove the extra charges in the store, but even after all of this (and the many hours I have spent trying to get customer service) they will NOT release me from the 24-month binding contract as I requested.

I am now most unhappy (also because I missed my snowshoeing in the gorgeous snow today!).

Until I am released from this subscription I will do everything I can to let the world know about Telenor's dismal customer service. If I treated my customers like this, I wouldn't have any.

I can now understand why 89% of people rating them here give them one star. I personally would give Telenor zero stars at this point, but that's not an option.

Avoid Telenor at all costs!

You have to keep an eye on them, and absolutely don't rely that they will send you the correct information.
I have ended a broadband contract with telenor twice and both times they said they would send me a letter with information on how to return the router.
Both times they NEVER send anything, and i have to call them up and constantly remind them. When you're moving its obviously very easy to forget to return a router, especially when they don't fulfill their part to inform you. If you don't return the router on time (they also mention no deadline) they will absolutely make you pay even though they have not fulfilled their obligation. I have never payed thankfully, but i have heard this from others who have. Makes me feel like they either do it purposefully or don't care. As you can see they have a lot of unhappy customers.
Also a hidden 59kr faktura fee is kind of a slimy move.

The broadband overall worked pretty well that's why it gets two stars, but absolutely don't trust them.

I called wanting to terminate my contract and was given 17mins by the AI tech only to be answered after 30mins almost like a strategy maybe of their not to want people to terminate. Then they refused to terminate as they said the contract is binding but my situation is beyond my control as l will have to leave the country not by my will but by law o have to leave Sweden yet these guys they don't understand and want me to pay for the internet for the whole 9months when am not there in the country just because of the binding contract. To me l relate to my case the same as a death matter because the law is the one asking me to leave the country not by my choice becoz of the change of rules yet my contracts do not care about the law asking me to leave Sweden and still want their money of the services that l won't be using for 9months. This is heartless of telenor.

Definitely choosing another company to buy my phone next time.

Every day this week there internet is on and off. They don't communicate and when u call them they first blame your router, but when then look in to it they say it's the same issues as yesterday, that they didn't fix it completely but will fix it now.

Every day the internet comes back on in the afternoon and next morning its gone again. And the calling starts again. Same story, no mallfunction communicated on there site.

Good luck working from home like this. They don't have there stuff in order. And its not the first time this year.

The worse customer service ever. They just don’t want to reconnect my phones which I have for 9 years, even if I sent the proof of payment. Also their employee offered to cancel my subscription too. Very nice and professional.

Highly not recommend to everyone. Worst is not worst as it is Telenor.
In butik I shoped 2 SIM cards and iPhone with 24 month contract. Contract supposed to be written on my company. When I received first invoice contract was written on a family package, not on company. After many calls and waitings they told me that iPhone can't be written on company, so I must to pay it out with 10.000 kr amount. After that they started sending to me invoices with even bigger amount than before. So I decided to leave Telenor. After many many calls they told me there are 3 month period after you stop your membership. They made that I had to pay for 4 month period and after that they send me an invoice for 19.000 kr.
Worst thing is that you can speak with them only on a phone, in butik they just selling phones and writing wrong contracts. Do not choose Telenor !!!

They give us a price for your service in the store , when you get your first bill it's totality different. Customer service is referring us back to the store and the store will not admit anything.

We requested the Stockholm Telenor shop supply us with a SIM which would work across all of Europe. We named several countries and they confirmed the product would work there. We purchased a one month 20 gig SIM. The SIM worked fine until minutes after we crossed the border to Norway, and it hasn't worked since. We suspect it only works in Sweden so for our European holiday it is almost useless.When we returned to Sweden and their office in Gothenburg the problem was resolved.

I have yet to encounter such an irresponsible, incompetent, manipulative and deceptive company, Telenor. I have lived in England for many years, but I have never encountered such a bad company as a customer.
I really regret that I have to cooperate with Telenor.
Dear people, don't have any business or contract with this company.
Protect your health and nerves.

Mobile broadband or whatever it called when u get interned thru phone line. Have most expensive plan there is, Its going 8th day while its almost impossible to do anything, on speedtest.net download is from 0.2 to 4mb but most of the time under 2, upload 2-4, calling is impossible, few times just dropped out of the call while already waiting around 2 hours. At first 3-4 days I was thinking it was because it was very windy, now weather is perfect, still nothing changes. Have no idea what im paying for. But for real, hire more people and do online support, not only call by phone, with 30 different thing on 1 phone line in same quene.

Telenor Customer services is very poor, even they are not responsible for what they committed. only for One certificate for my subscription they took 10 days and stilk they did send it to me. every person on phone has different comments.

Hej! I would never recommend them, trust me very poor services and even they don't provide you, what you asked for and still you are paying for it. They never listen to you, and please read the contract carefully before signing it, they are just a trap. I really want to rate them below 0,because they deserve it. Now, when we have signed the contract they even don't listen to my call, and I'm still paying for nothing, because what I asked is not done yet and I lose hope also.Hopefully my comment will help you. Thanks.

How can a phone company not have an automated service letting me know when I’m low on data, or even when I’m completely out of data? Thought something was wrong with my phone until I logged onto my profile to check. So expensive too. I’m changing my provider asap

If there is something less than 1 star, that’s what Telenor is worth!
Extremely expensive with the worst customer service ever
Have been without phone or internet for almost two days, many phone calls and 45 minutes waiting time to hear the guy on the technical support line telling me that I need to learn how to listen, that he is not a technician
I) if I need something to judge my character, I will call my psychologist
2) if you are not a technician, what in heaven’s name are you doing on the technical support line that it took me 10 minutes and zillion questions to get to.
Telenor is a total shamble!

My phone was stolen about two weeks ago, which I bought on subscription from Telenor. I asked to the customer support agent to block the phone and send me the blocking certificate. This certificate I need to claim a compensation from my insurance. However, they didn't send me the certificate after a week! Every time, I call each agent give me inconsistent answers. I already have a shock that my brand new phone is stolen. On the top now the harassment from the Telenor customer service by not giving me the certificate that I have right to get. Extremely disappointed.