telenet.be Reviews 

I wanted to transfer my subscription to a family member and contacted Telenet by phone. Was greeted by Kathleen (sorry if I typed your name wrong) who promptly checked everything and contacted me back for about a week to guide the process as there were several hickups (an outstanding invoice, details for the contract that I didn't have by hand immediately). She followed up and called at the times she said she would, all while being very friendly. One of the better CS experiences I've had with several companies! Thank you :)

This should not be allowed... LITERALLY A SCAM

Left Telenet Rue Neuve (Brussels) shop at 14:00h, service active and a quite friendly and professional installer leaving my house at 16:00h. Yep, the very same day!
Reliable service, mega fast installation, very friendly staff, zero complaints until now.
Yes, it is expensive for the 150Mbps it delivers, but in Belgium slow and very expensive internet access seems to be part of life. Weird, but…
I would simply add that Proximus has a maximum speed of 30 Mbps at my code 1000 Brussels address. Hilarious!

The most expensive provider of the country: service is so bad, thx to incompetent staff, I ended my business contract with them this morning. During my last contact with them I told them I had a new contract elsewhere, they hung up the phone, just like that. Dear Telenet, delete me from your telesales lists, you never ever come back in our locals.

unreliable and really bad company. lie and deceive the customer.

Expensive and worst service ever experienced

A company that rips off students and their already little budget they have to be a student. Do not give this company money.

Zeer goede services in optimale omstandigheden, signalen van internet, tot en met de klantenservice.

Telenet sucks ..
They screw you all the timeIf you don't control your bills, you're screwed
.
Even when you pay your bill always on time and for once (a holiday) you pay late, they are always ready to threaten you with a fine for paying to late. Customer friendly, this can count. Even a 1/5 is far too high !!!

I have been with this company for one year and I am very satisfied. When I terminated my subscription, the rest of my money was returned to me. Unlike other companies that received the subscription from me up to a month after the termination.

Rude, sneaky subscription without notice, expensive, low quality customer service etc etc.

0

It's terrible and not worth the price I have good internet for 2 days, average for 1 week and terrible internet for the rest of the month.
Can't load anything on phone.
Can't play any games online
Telenet need to take action on theyr problems.

Hello,

Today on 30/11/2021 at around 9am I had a visit from telenet technicien to install interenet (1000 Brussels, around saint-gery area).
Unfortunately, it wasnt the best experience and the worker was very disrespectful and rude.
I dont want to write a review that telenet is a bad company, which is not true, I do have good friends using it. But the customer service is bad and if I did something like that in my job, I would definitely have consequences.
Hopefully Telenet will work on this, its just an advice from clients point of view.

absolut 0!!!!
rude service, expensive,totally unprofessional! the worst company ever!

Rude sales, rude customer service.

Asked their sales if a competitive plan was available with Telenet since ProximusFiber was rolling out in my street. Their Twitter support says yes and that they'll call me with a better offer. I get the call, where the sales rep. recommends I add an add-on to my current plan, incurring extra costs, for an extra upload speed of 20Mbps.
I remind him of the discussion I had with his colleague, and the deal was of a reasonable price, not more price. I also tell him that it has to be competitive with Edpnet/Proximus now that they're in my street.
The sales rep. arrogantly cuts me off and tells me that I'm not bound to Telenet and should switch to Edpnet/Proximus instead. Not just that, then the sales rep. abruptly hangs up, laughing.

This is not just rude towards customers, it is almost on the verge of scam. Why waste your customers time when your sales reps. are this arrogant? And when you have nothing better to offer but to ask your customers for yet more money? Has a duopoly made this company this comfortable?

One thing is certain after this call: I'll be switching to another ISP ASAP. Congratulations, Telenet, you've converted an 8 year long customer into another firm's customer in just one phone call.

This is the company to look at when learning how not to treat customers.

Once it works, it works. But don't dare to change anything after that!

Once you don't have any issues with Telenet services everything will keep working fine until the day you upgrade your plan or remove something from your plan. That's when it all goes down the drain.

Every time we upgraded our plan it took Telenet weeks to have everything work normally again. The first time the modem didn't work this time our wifi AND tv didn't work. We wanted the modem mounted, needed 2 visits from the installation service because the first time they just plain didn't mount it.

It's really too bad this is the best Belgium has in terms of an ISP because even though they're the best, I can't give more than 2 stars with this. Needed to call their customer support so many times the last few weeks it's honestly just a pain.

Telenet frequently sells/leaks data online like phone numbers, addresses, names, and more. I really wish we had more options in Belgium.

Telenet user for multiple years. Was bad, has only gotten worse. Absolutely atrocious company. Nothing but bad connections and instability, both on cable and on Wi-Fi. Any attempt to contact customer support to solve the myriad of issues results in a 20 minute conversation with someone clearly not interested and not qualified to solve any issues and them then proceeding to push the purchase of a new package onto you - with whatever problem you approached them with still unsolved and boiled down to "just reset your router". Cancerous is the only way to describe it; them draining your wallet with their ridiculous pricing for the service they provide while not giving you anything worthwhile in return.

Started using telenet 2019, no issues. Low ping, speed didn't reach the advertised most amount most of the time but it didn't bother me much. Starting July-August 2021, I switched to a business plan. A technician came to switch all our routers with their latest technology. Ever since, I have had a terrible experience. 3 Technicians and several calls later, and they still haven't fixed my issue. It is highly unstable, I'm talking you getting disconnected from the game every 5-15 minutes. And it's extremely annoying, I definitely do not recommend this service anymore, not sure what happened or what is happening to them. But until my issue is fixed I don't feel like they deserve my money. I can't believe such a company is so incompetent with internet in 2021... By the way, I live in Eeklo, not sure if that matters much but just so you know.