While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Internet Service Provider

Written by the company

Connections of up to 10Gbps, delivered using a tailored combination of fibre and wireless fibre to bring your business the best dedicated connectivity on the market.


Contact info

4.0

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I Hope your service is better than your…

I Hope your service is better than your hiring team.
Made me take a annual leave for a scheduled interview, travelled over an hour to get to the destination. Arrived at site only to be told the hiring manager was on leave.
was promised a call back but Had no calls to apologies.
Really disappointed in Telcom, Vacancy no longer available. i had taken my time and effort to attend including expenses for the commute.

31 August 2024
Unprompted review
Rated 5 out of 5 stars

Fast, reliable and professional

I've been a Telcom Black Fibre customer for eight months, having moved from Hyperoptic. In that time, I've been extremely impressed with the consistently reliable speeds, strong connection, and straightforward billing. Router installation was quick and seamless, and I am happy to report that I've never had such professional, upfront customer service from a broadband provider before. Much appreciated.

3 January 2020
Unprompted review
Telcom logo

Reply from Telcom

Thanks for your feedback Will. It's really great to hear how happy you are! Don't gorget to leave us a Google review :) Thanks!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look