Tela Technology Limited Reviews 13

We’ve been with Tela for over 4 years now, they provide great tech support and competitive prices. We feel that Ed especially goes out of his way to make sure we have everything we need.

Tela couldn’t be better to deal with, friendly service and you can always get to talk to someone. Ed and Laura have gone above and beyond to provide a brilliant service.

The people at Tela could not of been more helpful! Constant updates and even when the courier lost my order they had a replacement ordered before the end of the day for delivery the following working day. Amazing personal service like you don’t get anywhere else!

Tela have been providing services to my business for many years. Always great support and proactive in managing our account.

I was a bit wary when Tela first reached out to me. I thought it was another call about telecoms and how these guys would be better than the rest. Luckily for me and Tela I actually needed telecoms services and I thought why not as the initial price sounded fair.

2 years in, ive had no hidden costs or nasty suprises and these guys have actually delivered as promised. Yes there was a few hiccups at first but nothing that wasnt resolved with a quick call to their service desk.

Anytime I have had to call up Tela it has been a pleasant call and lead to a quick resolution.

These guys are deffo worth switching to.

Great company, professional and very friendly

This company are so professional and go way on beyond any company that I have ever dealt with.

We’ve had our business mobile & internet with Tela for over 5 years. I’ve recently renewed the contract and once again the service and agreement has been superb from start to finish.
I’d highly recommend to anyone.

Having been with Tela for nearly 3 years now, I can only say how helpful they have been. Our business has received consistent, helpful support from a number of their representatives and I can’t recommend them enough!

Helpful and personalised service that goes above and beyond a normal service provider!

Our experience with Tela has been overwhelmingly negative and stressful, and we strongly advise against engaging with them due to their lack of understanding and professionalism.

We signed a substantial three-year mobile contract, which included a 90-day notice period for termination. As the contract neared its end, we clearly communicated our intention to cancel approximately 50% of the numbers and port the remaining ones to another provider. However, due to missing the official notice deadline by just 10 days, Tela unilaterally enforced an automatic two-year renewal—re-signing all numbers, including those no longer needed—without any flexibility or consideration.

Even when we attempted to reach a reasonable compromise by keeping the required numbers active for the extended period while terminating the unwanted ones, Tela are not forthcoming to accommodate this request. Their rigid enforcement of policies, with no regard for fairness or customer satisfaction, has been deeply disappointing.

In addition to this, their communication is consistently poor. Email inquiries often go unanswered, requiring multiple follow-ups before receiving a response.

Further demonstrating their inefficiency, we had a secondary, smaller mobile contract that we explicitly requested to be terminated at the end of its term. Despite acknowledging this request, Tela continued to invoice us for several months after the termination notice was given. Currently waiting on a response to this.

Overall, our dealings with Tela have been frustrating and unprofessional. We strongly urge others to exercise caution before entering into any agreements with them.

Significantly overpriced for seemingly no benefit, they also have incredibly predatory contractual terms and have withheld a refund they owed us as we left the service. Despite having to pay out the rest of our contract in full anyway the attitude felt very bitter afterwards. - To clarify a point in the response by Tela, the accumulated money that was due to be refunded was from the previous contractual period and not accumulated during the agreement that was cancelled - we also had to submit our own invoice for a refund as opposed to being given it regularly as a credit note. I'm sure it's not a coincidence multiple bad reviews have appeared suddenly in the last few weeks.

We have had a negative experience with Tela. We missed a contract end notification date, and instead of having to wait a further notification term (i.e. 90 days), we have to wait a further two years to end service. We have raised a complaint about this matter, but we have been advised to either pay out the contract to leave or to stay with the business for a further two years.
Further, although we have sent many emails complaining about service provision from the inception of our contract relating to phones not roaming effectively, phones simply having no service in the UK etc, none of this is recognised by Tela as we did not send in the feedback via their customer feedback portal. This to us is quite unfair and very dismissive of the huge level of inconvenience to us.

We've worked with Tela for years. They are not always the best at giving you the right information, but they clearly try very hard.