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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professional advice, and positive attitude, making the entire process pleasant and efficient. Many people highlight the excellent service, quality products, and the exceptional design assistance received, often noting the unique and luxurious results. Consumers frequently mention the ease of their overall experience, from initial design to the final installation, with many appreciating the personalized approach and the high standard of workmanship. However, some customers also noted issues with after-sales service, describing it as disappointing and shocking when problems arose. A few people reported difficulties with order accuracy, receiving incorrect items, and expressed dissatisfaction with the company's response to these issues, feeling that their concerns were not adequately addressed.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their dedication, professionalism, and... See more

Service

Reviewers mention positive feedback about service. Many customers highlight the professionalism, reliability,... See more

Product

Reviewers highlight positive aspects of product quality and selection. Customers are delighted with their new... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the dedication, professionalism, and... See more

Quality

People report positive experiences with quality. Customers consistently praise the superb quality of products... See more

Based on these reviews

Rated 5 out of 5 stars

Tecaz North Shields new kitchen. Delighted with new kitchen. Excellent design assistance from Peter in store with some really good ideas and recommendations. Fit team did brilliant job with new elect... See more

Company replied

Rated 5 out of 5 stars

We sourced 10 bathrooms and 5 kitchens for our boutique hotel from Tikaz Newcastle. Each design was unique, and the granite finishes made everything look truly luxurious. The showroom is huge—with o... See more

Company replied

Rated 5 out of 5 stars

Best bathroom store we have ever used, been using this company for 10 years now and wouldn’t go anywhere else, top communication from customer service, very friendly and always happy to help. Or... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Tecaz at pennywell! From start to finish with me not having a clue what I'm after to finally (and I say finally with ease after a major dilemma) to then having our gorgeous bathroom.... See more

Company replied


Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Kitchen Furniture Store
  4. Kitchen Remodeler
  5. Kitchen Supply Store
  6. Tile Store

Written by the company

Tecaz is the largest independent bathroom and kitchen company in the North East, having 3 vast bathroom and kitchen showrooms situated in North Shields, Sunderland and Stockton. Each premises shows all the latest designs in bathing, showering and kitchens, in either contemporary or Classical styling. The Tecaz name has been well known for 40 years in the Newcastle and Sunderland area from it’s origination in Boldon. The first properly dedicated bathroom and kitchen megastore opened in North Shields, Newcastle in 1985. After North Shields, a showroom in Ryhope was opened in 1999 in a 26,000 square foot former Co-Op superstore and not long afterward a 32,000 square foot Cash and Carry building was purchased in Stockton. All had the emphasis on the broadest range and best prices combined with quality. Pennywell overhead web image When the opportunity to purchase the ex-Sunderland Echo building in Pennywell Industrial Estate, Sunderland, close to the A19 was identified, it became obvious that this was a worthy successor to the Ryhope premises, therefore in May 2015 this site was acquired. Due to our huge floorspace we have a massive area across our 3 showrooms, displaying a huge number of brands, and products displayed, so you can see and feel the products. At Tecaz we showcase 150 bath and shower rooms, and more than 40 kitchens room settings, from over 25 leading manufacturers, at each shop. With a team of designers available to offer advice and free computer planning, and installation support on larger projects you are sure to achieve your dream bathroom or kitchen. With emphasis on innovative planning being a major consideration for any bathroom or kitchen project, the free computer aided design with the added peace of mind of a free service of survey before installation means that your dream can be translated into reality with the minimum of disruption. We also offer FREE granite worktops on selected rigid built kitchen ranges.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

818 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

5 star review - amazing bathroom !

We recently purchased a full bathroom from Tecaz in Stockton, including tiles, flooring, radiators, and all the units, and the whole experience has been fantastic from start to finish.

A huge thank you to Paul, who helped us every step of the way. He made what could have been an overwhelming process feel simple and straightforward, offering great advice and really taking the time to understand what we wanted. Nothing was too much trouble, and his knowledge made a big difference in getting everything just right.

The fitters that were recommended to us were equally brilliant - professional, reliable, and clearly very skilled. The installation went smoothly, and the attention to detail really shows in the final result.

We couldn’t be happier with our new bathroom - it looks absolutely stunning and has completely transformed the space. Everything came together perfectly, and the whole process was easy and stress-free.

Highly recommend Tecaz, and especially Paul, if you’re looking for quality products and excellent service!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

⭐ Tecaz Outstanding Service & Unbeatable Prices Every Time!

⭐️⭐️⭐️⭐️⭐️

We’ve had an excellent experience working with Tecaz. As a business, they consistently deliver outstanding service, making every interaction smooth and efficient.

From start to finish, their team is professional, reliable, and always willing to go the extra mile. Working alongside A&A Properties & Lettings Ltd (Sabee and his team), we’ve found Tecaz to be a trusted partner who understands our needs and delivers every time.

A special mention to Paul, the owner, who is always going above and beyond to ensure everything runs perfectly. His dedication, professionalism, and commitment to customer satisfaction truly set the standard.

What really stands out is their pricing it’s genuinely unbeatable. They provide fantastic value without ever compromising on quality, which is exactly what we look for in a long term supplier.

Tecaz is a company you can trust, and we look forward to continuing our strong working relationship. Highly recommended 5 stars every time

9 April 2026
Unprompted review
Tecaz logo

Reply from Tecaz

Thankyou for the review. Paul will be overjoyed with this too! He really is dedicated to making sure his customers are happy and looked after.

Rated 5 out of 5 stars

Couldn't be happier with the service…

Couldn't be happier with the service from Stockton Tecaz. Michael done a great job with design, the fitting was carried out by Henry and Connor, who's work and attention to detail was fantastic. Very highly recommend.

13 March 2026
Unprompted review
Tecaz logo

Reply from Tecaz

We are thrilled you are happy with your bathroom. Michael is a great designer! We will let the fitters know too!

Rated 5 out of 5 stars

Great delivery from 2 great guys

Great delivery from 2 great guys, who kept me updated on arrival time.
Despite reduced access to property, these guys just got on with it and carried what was very heavy equipment, to my garage where I intended to store it. All with a smile and friendly chat.

31 March 2026
Unprompted review
Tecaz logo

Reply from Tecaz

Thankyou for taking the time to leave this review. It's not often the delivery and warehouses get mentioned in reviews and they are brilliant!

Rated 5 out of 5 stars

Fantastic company

Fantastic company. The staff are super friendly, knowledgeable and nothing is too trouble.

Had a new kitchen with them and the quality is superb indeed. I am absolutely delighted with it.

All went smoothly from first consultation to the kitchen in place.

Would recommend. 5*

25 March 2026
Unprompted review
Tecaz logo

Reply from Tecaz

Thank you so much for leaving this great review. We are so happy you are delighted with your kitchen!

Rated 5 out of 5 stars

great service

great help in building a kitchen for a awkward space and needing everything we required, so helpful, very professional .

1 December 2025
Unprompted review
Tecaz logo

Reply from Tecaz

Thank you for the great feedback!

Rated 5 out of 5 stars

Amazing service from Elaine at Tecaz

Amazing service from Elaine at Tecaz, second to none. Helpful, efficient and professional. Wouldn’t visit anywhere or anyone else, credit to the Tecaz team.

6 March 2026
Unprompted review
Tecaz logo

Reply from Tecaz

Elaine really is a credit to us! It's so nice to read that you rate her so highly. Thanks!

Rated 5 out of 5 stars

Elaine is outstanding

Elaine is amazing, has done lots of work for us over the years, always professional and knows her products and customers needs well.

13 March 2026
Unprompted review
Tecaz logo

Reply from Tecaz

Elaine is amazing! Thank you for coming back to her so many times.

Rated 5 out of 5 stars

I couldn’t be happier with the service…

I couldn’t be happier with the service I received from Tecaz. Michael did an outstanding job with the design, and Henry and Connor carried out the fitting to an exceptionally high standard. The timing was perfect, and the whole team were just genuinely great lads to deal with. Honestly, I wish I could give them more than five stars – everything about the experience was top-notch. Highly recommend!

11 March 2026
Unprompted review
Tecaz logo

Reply from Tecaz

Wonderful review to leave for Michael. Thank you so much! We will pass on the great words left for the fitting team too!

Rated 5 out of 5 stars

New kitchen

New kitchen
Great experience from the beginning. I went in with a design in mind and Jessica helped bring that to life. Delivery went well with minimal issues - everything was dealt with by the team swiftly which meant fitting went ahead without issue.
I am thrilled with the end result, highly reccommend.
Jessica Knox was on hand to help all the way throughout and is clearly passionate about what she does.

3 August 2025
Unprompted review
Tecaz logo

Reply from Tecaz

This is a great review for Jess! She really is passionate about all things kitchens! Thanks again!

Rated 4 out of 5 stars

Great design and workmanship

Jessica designed a fabulous kitchen for us and helped us decide on the optimum layout and configuration. The colours, finishes and materials all blend so nicely together.
Neil, the fitter, and his team (Logan, Ian and Mally were excellent, their work was exemplary and they couldn’t do enough to ensure that everything was perfect.

2 February 2026
Unprompted review
Tecaz logo

Reply from Tecaz

Thank you for taking the time to leave us this review. Jess was thrilled!

Rated 5 out of 5 stars

Ebay purchase

Ebay purchase. Great price, great communication, great product. Product arrived promptly and exactly as described. We were on a tight budget and about to buy used items but with Tecaz, it was cheaper (and better) to buy new. Recommended

3 March 2026
Unprompted review
Tecaz logo

Reply from Tecaz

Thank you for this kind review. Please do recommend us!

Rated 5 out of 5 stars

Bathroom

We called in to the Sunderland branch of Tecaz when looking to replace our en-suite and a very nice salesman referred to as ‘Benny’ helped us and booked an appointment for David to call out to measure up. We then went back to the showroom to pick furniture, tiles, flooring etc placing the order in October 2025.

We were allocated a fitter called Damian Quinn who was booked for January 2026 who in our opinion is absolutely outstanding. The care he took from ripping out our old en-suite to replacing was exceptional. He carried out all of the work himself plumbing, electrics, tiling etc even putting down plywood on the floor before fitting the LVT as he wasn’t happy with it.

From start to finish we cannot express how happy we have been with the service from Benny and David at Tecaz to the fitting by Damian and would have no hesitation at recommending both in the future. Thank you to all we now have an absolutely stunning new bathroom.

13 January 2026
Unprompted review
Tecaz logo

Reply from Tecaz

Thank you so much for the review! Benny and David do a great job for us. We'll also pass your thanks onto the fitting team too.

Rated 5 out of 5 stars

Outstanding customer service

We went in totally blindfolded with no idea of what we were looking for and me being indecisive is an understatement ! The patience, help and advice from Paul Dolan at Tecaz Stockton was above and beyond! He came measured and a few days later we left with a bathroom ordered and very happy with the choices we made and the layout Paul has designed can't wait to see the end result. Big thank you Paul much appreciated.

17 January 2026
Unprompted review
Tecaz logo

Reply from Tecaz

Thanks for taking the time to leave this review for Paul. This is the service we offer at all stores. Where we can come out and measure, meet you back in-store and design out on the computer to show you how things will look. As you say, Paul does this in a hassle free, patient manner. Thanks again!

Rated 5 out of 5 stars

Tecaz North Shields new kitchen

Tecaz North Shields new kitchen. Delighted with new kitchen. Excellent design assistance from Peter in store with some really good ideas and recommendations. Fit team did brilliant job with new electrics, plastering and challenges with fit and ceiling! Particular thanks to Steve who answered all questions and gave professional advice-very patient with us and our changing decisions throughout. Would highly recommend

16 November 2025
Unprompted review
Tecaz logo

Reply from Tecaz

Thank you for the great feedback. We are so pleased you are delighted with your new kitchen!

Rated 5 out of 5 stars

Highly recommend

Highly recommend Paul at Tecaz Stockton. Super helpful, nothing seemed too much trouble and everything really good value. Made the long journey from Lincoln very worth it. Thanks Paul!

8 January 2026
Unprompted review
Tecaz logo

Reply from Tecaz

Thankyou for recommending Paul as we think he is super helpful too! Amazing that you travelled all that way to purchase your new bathroom.

Rated 5 out of 5 stars

Full and comprehensive service

We used Tecaz to help design and organise a fitter for our bathroom. Although the fitter was self employed, he works closely with Peter who helped tremendously with ideas and suggestions on making the bathroom smart and very usable. We are hoping to do another project, a downstairs utility toilet, and have already visited the showroom to arrange a survey to be done.

8 January 2025
Unprompted review
Tecaz logo

Reply from Tecaz

Thanks for taking the time to leave this review. Peter does a great job designing both bathrooms and kitchens. We will pass the great feedback onto the fitter too!

Rated 5 out of 5 stars

I would like to thank Amy in tecaz…

I would like to thank Amy in tecaz Stockton what a valuable member of staff she is. Amy went above and over to help me with my shower today. She even offered to deliver it herself. What ever your salary is it should be double. What a fabulous person she is. I hope 26 brings you all you ask for and much much more. I am one very happy customer 😀. Thank you Amy 5 stars 🌟 from me

30 December 2025
Unprompted review
Tecaz logo

Reply from Tecaz

Amy was over the moon to receive this review. Thankyou for taking the time to leave this for her. We are a company who rely on people more than machines and this is where it can really pay off. Thanks again!

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