teapigs Reviews 

370
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 84 reviews, most reviewers were unhappy with their experience overall. Many people encountered significant problems with their orders, frequently reporting items not arriving, being incorrect, or experiencing long delays without updates. Customers widely criticized the customer service, describing it as unhelpful, unresponsive, and difficult to contact, often receiving generic replies or no resolution. Product quality also drew dissatisfaction, with some noting weak or bland flavors or concerns about microplastics. Conversely, a small portion of people felt satisfied, praising customer service for being helpful, responsive, and providing quick solutions. Some reviewers also highlighted the excellent quality and taste of certain teas, describing them as superior and delightful, with others appreciating fast delivery.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many praising the delicious taste and variety of teas,... See more

Order

Customers had negative experiences with order fulfillment, with many reporting significant delays and... See more

Customer service

People report ambiguous experiences with customer service, with many expressing significant frustration.... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some consumers praising the tea as "absolutely... See more

Response time

Users describe ambiguous interactions with response times, with many reviewers reporting significant delays... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Their chamomile tea, or is it a potpourri? - consists solely of dried flower heads, and it lacks any Starmereque sleep inducing qualities. I also bought a pack of redbush, which is meant to taste smok... See more

Rated 2 out of 5 stars

Have had a regular (fortnightly)subscription for a long time. My husband and I drink copious amounts of green tea. Our last order (14th July) has yet to arrive and the fortnightly subscription is d... See more

Rated 2 out of 5 stars

I've used Teapigs Camomile temples for long time. However, last 2 boxes seemed different. Taste was weak, temples definately smaller and more dust and scum. So I wrote to them explaining with pictur... See more

Rated 3 out of 5 stars

Chai tastes weak, doesn't have correct flavour profile. I'm impressed by the plant based tea bags, as usually being a coffee drinker the last thing I want is microplastics in my cuppa. 'Ethical'... See more


Company details

  1. Coffee Store

Written by the company

Back in 2006 the world of whole-leaf tea was boring, stuffy and outdated. Meanwhile, cool things were happening in the world of coffee. We saw the opportunity to get everyone drinking real tea again! And by real we mean big leaf and big on flavour. So, in November 2006 teapigs was born. Our mission today is the same as it was back in 2006: to get everyone drinking top quality, whole-leaf, great tasting tea - and to do business a bit differently while we're at it. All natural. No nasties. BIG leaf = BIG flavour. Simple!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

370 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(370)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service!!!!

Outstanding service!!!!
I contacted the customer service team to express my thorough pleasure with using their green teas and made one small suggestion regarding the packaging due to having some teabags tear during the openingproceas. I was given not only really useful information that I hadn't previously known about the product but also sent out a substantial amount of tea for free. This was such a kind gesture. Very very happy customer.

1 June 2024
Unprompted review
teapigs logo

Reply from teapigs

Thanks for the lovely review!

Rated 5 out of 5 stars

Excellent as always

Excellent as always!
Quick dispatch and delivery!
Great range of teas, went for a mystery box and was not disappointed! Got so much for the money!
Lovely free gifts too, added bonus!
Excellent! Thanks teapigs!

27 May 2024
Unprompted review
teapigs logo

Reply from teapigs

Glad you liked the mystery box Fiona, it's our favourite bundle to make in the warehouse!

Rated 1 out of 5 stars

Quality significantly worse since Covid…

I was a frequent subscriber to Teapigs as I was addicted to their jasmine tea pearls. I decided to subscribe as they cost so much when buying 15 tea temples £5.90 or thereabouts. I enjoyed the subscription till shortly after lockdown. From then on the quality of the tea in the 50 packs dropped dramatically, it tasted almost like it had been brewed and rebrewed )if you are a green tea fanatic like me you will know the taste I mean!. I reached out to teapigs as I was a prescriber for well over a year at that point and made my case about the quality issue. I advised them that the quality issue seems to only be in the huge packs of 50 and doesn’t seem to affect the packs of 15. They came back to me and told me absolutely nothing has changed about the tea and they sent me 3 boxes of the x50 bags. Well the lot tasted no better unfortunately and I have had to leave my beloved tea pigs. I know for a fact that quality has dropped significantly and I would not recommend a subscription on that basis. The x15 tea bags unfortunately is the only way to guarantee quality with this brand these days.

5 July 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Delivery is a couple of days from ordering. Package is good as well . I like the idea of being able to order as few just to sample them. You can have tea bags are loss tea. All round a great product and have no complants to date, I have been buying the super fruit for a while now and yes it is bursting with flavour.

24 May 2024
Unprompted review
teapigs logo

Reply from teapigs

Good choice, Super Fruit is up there as one of the team's favourites too!

Rated 2 out of 5 stars

opened three of the boxes and each one…

opened three of the boxes and each one was tasteless , got in touch with teapigs , they sent a another order which was Less than half the original order .messaged straight away only ti be disregarded and is on way .anyway.
very poor

22 May 2024
Unprompted review
Rated 5 out of 5 stars

first rate tea and service

The loose leaf tea is excellent.

This order was "Every Day Brew", "English Breakfast" and "Lemon & Ginger" - all perfect.

There was a problem with a mis-delivery, the service to resolve it couldn't have been friendlier, quicker or better

6 May 2024
Unprompted review
teapigs logo

Reply from teapigs

Thanks John. Enjoy!

Rated 5 out of 5 stars

Best Tea I have had

A bit more expensive than other everyday brands but worth every penny! I use the Everyday Brew and Decaf English Brekfast. Both are delicious. This is the first decaf tea I have had that satisfies as much as caffeinated. There is no dust residue from these bags. I have started to order direct from Teapigs as cheaper than most supermarkets. Highly recommend this brand.

19 May 2024
Unprompted review
teapigs logo

Reply from teapigs

No dust in these tea temples! Thanks, Christine.

Rated 5 out of 5 stars

Always great tea!

Always great tea. Usually have what I want in stock and it’s here in a couple days. Usually cheaper than anywhere else.

9 May 2024
Unprompted review
teapigs logo

Reply from teapigs

Thanks so much Paul!

Rated 5 out of 5 stars

I love Earl grey T pigs the only thing…

I love Earl grey T pigs the only thing is that they need to be delivered sooner brew tea deliver the next day for no extra charge

10 May 2024
Unprompted review
teapigs logo

Reply from teapigs

Hey there! Thank you so much for telling us how much you love Earl Grey tea! I wanted to let you know that we offer free standard delivery on all orders over £25. If you're a fan of bulk buying, you might want to take advantage of our special offer and stock up on your favourite tea. Not only will you save some money, but you'll also qualify for free delivery. This way, you'll always have plenty of tea in your cupboard whenever you're in the mood for a cuppa. Cheers!

Rated 5 out of 5 stars

I love Teapigs Silver Tips!

I absolutely love Teapigs Silver Tips teabags - I have been a fan for many years. I can drink this tea on an empty stomach without feeling the nausea I normally get with black tea. Teapigs are very easy to order from and efficient.

7 May 2024
Unprompted review
teapigs logo

Reply from teapigs

Glad you enjoy it Jackie!

Rated 5 out of 5 stars

Trust Teapigs to broaden your horizons!

I have been buying tea from Teapigs for several years and have never been disappointed with the quality of their tea, good service and environmentally friendly packaging. I always look forward to receiving my order because there is usually a free sample enclosed. This time, not only did I receive a sample pack of their new cereal Joyfull which I now buy from Tesco, but also a box of their new black tea. I don't drink a lot of black tea but, having tasted its lovely fresh flavour, I will definitely buy more. Thank you for giving me the opportunity to try your new products.

3 May 2024
Unprompted review
teapigs logo

Reply from teapigs

No problem Mrs Grimshaw! Thanks for the lovely review, here's to many more happy brews.

Rated 5 out of 5 stars

Great quality

Fast delivery, always great quality. Also I always receive a freebie. Thank you TeaPigs!

4 May 2024
Unprompted review
teapigs logo

Reply from teapigs

Thanks Adrienn!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look