teapigs Reviews 

As stated in other reviews recently , i've placed an order and nearly 8 days later i'm still waiting for it to be dispatched. Messages have been sent via the contact us form which Ive now discovered simply isnt working. Change in the company has obviously been for the worse

I gave Teapigs 1 star but they did right their wrong so I’m adjusting my rating to 3. They did get in touch and offered my order for free for the inconvenience caused. I was hoping for the postage costs to be compensated as the order took longer than stated but they actually compensated me for the whole order. It’s only fair to let people know when companies try hard to put things that go wrong right and teapigs did that.

Ordered late Thursday evening. Not ready for dispatch till late Tuesday afternoon. Royal Mail didn’t log it as collected till Thursday and trying to deliver Friday or Saturday. In this modern world that’s too long. 6-7 working days to pick and deliver 45 tea bags.

We are longstanding customers of Teapigs, buying primarily in supermarkets and occasionally directly. Their peppermint tea is a household favourite and has been for many years. I have received an email from Teapigs today advising of price increases. Quite simply, I will not pay anymore for these teabags, as lovely as they are. Not that long ago, I could get 50 bags for around £10. The price has been creeping up and is now c£13.50. I dread to think what it will be after a price increase they have forewarned of. I'm afraid I will be trying other brands going forwards to find a new favourite.

What’s happened?! Teapigs used to fulfil orders completely & promptly with a great customer service … now there’s always items missing from our subscription & we’re never informed before dispatch, products are regularly out of stock (supply issues?) & they can’t be bothered to respond to customer enquiries! They supply a pricey product & need to up their game!

I’ve had a regular subscription for several years & was very happy with the product and the deliveries. Something has gone off the rails. Repeated bank alerts that payment has been taken & then reversed straightaway. Message on my account page to contact them re payment - but my credit card hasn’t changed and no one answering my email via their website. A bit concerning. Am going to cancel my subscription.

Order placed on 6 May. Delivery time was stated as 3-7 working days. It is now 23rd May and the order hasn’t arrived. Several days ago I emailed Teapigs using the contact form on the website, but haven’t received a reply.

Update: Order finally arrived on 31st May. No apology or explanation from Teapigs regarding the delay.

Having waited 20 days for my tea and sent 2 emails which have been ignored I am cancelling my subscription for

I have tried to contact this company by phone and email a number of times about non delivery of an order that they have taken payment for and have not been able to get a response! Really poor service and I suspect they may no longer be trading?

Ordered 300 overpriced peppermint tea bags at £66……but unfortunately for me they are the only ones my wife really likes so I thought I would treat her,
well that was a week ago.

Royal Mail say they have delivered them which they have but not to me, the delivery photo is of someone else’s door that actually says “Flat No 2” on it…..I don’t live in a flat!!…….this was 3 days ago.
Now I understand that issues like this can arise, I’ve purchased things before that sometimes never turn up for one reason or another, but you contact the seller/retailer and hope that they honour their obligation to you and put the problem right, so I tried to contact Teapigs.

I have filled several of their online contact forms in…….no response back.

I have emailed them, but I inadvertently messaged their worldwide email address, nearly instantly I was contacted by a lady in America who explained who she was, she was really kind and helpful and as I was having such a bad experience she said she would forward my email to the UK customer service team……no response back.

I have tried telephoning them many times on different days……..no one picks up…..left message…..no response back.

This really frustrates me when companies selling overpriced but obviously quality products completely ignore and are complacent with their customers when problems arise.
It’s not even like it’s a couple of quid……£66 for tea bags🤦‍♂️

Don’t know what else to do and I hate to have to kick up a fuss about it but I am left with no other option, I have tried to contact them as you would when there is a problem but there seems to be no one there to listen!
I don’t know what else to do, it’s such a shame as I believe the product is really good.

Delivery experience has been getting worse and worse over the last year. My recent order was dispatched 10 days ago but hasn't been received by the courier yet. No response from customer services when reaching out. There are plenty other tea companies that offer better prices and true next day delivery so think I'll be giving teapigs a miss for a while.

Bought pack of 15 to only find 2 bags were empty. However contacted them and explained and responded quickly to problem and got compensated for the loss. Impressed with their service but also love the peppermint tea.

Very disappointed. Placed my order on 4 April. Was advised on 10 April that it had been dispatched but as of today Royal Mail has not received the order despite being advised it had been despatched. No reply to email sent to company yesterday - not even an acknowledgment. I therefore have reluctantly been forced to give one star.

Since writing the above, I have just received the order and the company have more than made good. I can only assume that the original package went missing. Better communication from them would have been preferable so I’ve upgraded my review to 4 stars.

Lovely tea, well packed. Nice staff too.

Not the best I’m afraid. Very late order no updates until I chased . Joyful fruit and nut missing. Never had any issues before but this was surprising.

Ordered 7th April and still not dispatched 9 days later. Zero communication from Teapigs. Really frustrating. This is my first time ordering direct from Teapigs and I will not be a return customer!

I ordered over a week ago and only just putting the order together you took the money straight away and I’m left waiting so much for 2-4 working days

Hello,
I placed my order 13 days ago directly from your website. Still haven’t received anything. After 10 days I received an email saying that it’s been despatched. Today I noticed the second day the same tracking message -Royal Mail is waiting for the parcel. It’s been 2 days and counting even to get into the chain. Then I’ll be waiting for the actual delivery on top of that.
What is going on Teapigs? You clearly don’t value your customers. Only 40tea bags!!
It was my first online purchase from you and needless to say it’ll be the last.
Anna

My parcel has come damaged and wet on its journey, one of the packs was for a birthday present as box is ripped. Now free sample in box either

Ordered on the 6th April, payed £4 for delivery, supposed to be delivered within 3-7 days, and it still hasn’t been dispatched yet, it’s been 8 days already!