teapigs Reviews 

I love the Teapigs Chai - it feels like a treat in a mug and so much healthier than other treats!

Swift response to queries & quickly resolved

The best tea you can buy. My subscription arrives every month, and their customer service is always top notch, I've not had many issues but when I have they fix it straight away.

I contacted Teapigs customer service via the form on the website and found the responses I received were very quick and extremely helpful.
Kira in particular was very efficient at solving my issue. Brilliant experience overall.

My partner and I are so distraught. Have been drinking your earl grey (the normal one with the Dachshund on the packaging) for years. Even shuttled it over to the Netherlands when my partner was working there.

But for two packs now we have found the tea is very very weak. With one teabag per mug and letting it brew for 5 minutes, it should be nice and strong. But it’s totally watery.

Did you change the composition or could this just be bad luck on our side?

10/5 experience with the teapigs team. Quick responses and the team went out of they way to help.
Thank you!

Their chamomile tea, or is it a potpourri? - consists solely of dried flower heads, and it lacks any Starmereque sleep inducing qualities. I also bought a pack of redbush, which is meant to taste smokey, but instead it tastes of hot water and something vaguely herbaceous. A major selling point for me was the lack of microplastics in this product, but the teapigs aren't suitable for domestic compost heaps (read the green-washy small print if you really want to doze off). Instead, it is suggested that we should use a municipal waste disposal service, because we've all got the time and 'wonga' to buy enough teapigs to fill a large skip. My quest for good tea shall continue elsewhere.

The Teapigs team is very proactive and keen to help with issues. Thank you.

I ordered a gift box of six herbal teas to be sent to someone. Instead, Teapigs sent four boxes of tea and no gift box, which looks like quite an odd present. It's really disappointing, as I now have to contact the recipient to explain why they are receiving a slightly odd gift. The order included a gift card, so I cannot understand why Teapigs decided to cancel the gift box and just send four boxes of tea.

The delivery was really poor. I was wondering where the tea was and checked the tracking link for Royal Mail. It said that they had delivered to "my safe space" as I was out on 3/12/25, 2 days ago. I went around to find a soggy box left out in the open for 2 often wet days. I had a covered box for parcels right next to the door which various couriers have used with no problem. There was no note left to indicate where it was. The tea is now cold, wet and probably ruined. Update: Teapigs Customer Services sent me a replacement pack and dealt with the situation very well. Clearly the fault was entirely with the Royal Mail courier.

Great after sale service,and replacement for faulty bag of Tea.
Thank you

Chai tastes weak, doesn't have correct flavour profile. I'm impressed by the plant based tea bags, as usually being a coffee drinker the last thing I want is microplastics in my cuppa.

'Ethical' is meaningless advertising jargon because it's a comparative adjective not a noun.

I'm not Indian, but I have spent over a year living in India and Nepal, but to me the flavour profile of their chai doesn't seem like anything I've ever tried, likely they didn't include enough tea and maybe missed out a more expensive spice or two. Also shows what a race to the bottom the 'taste' awards are becoming.

Wish your business well and happy to delete this review when make changes, but selling tea in the plastic bag in the modern world is simply unacceptable. Do you understand that we breath with microplastic everyday because people where polyester. You also want us to drink it in large quantities? Tea quality is great, but how healthy it could be with micro-plastic?

Excellent service from Teapigs. Postman delivered order to the wrong address. Teapigs kindly sent a replacement order that has been safely received. Thank you!

Absolutely fantastic service ordered Wednesday morning and it came Thursday! I ordered a personalised selection box it's brilliant quality and the teas I tried that I ordered for myself are so good. Yes it's a bit more expensive but I have them as a treat and they are worth the money

Virtually homeopathic, unground tea where the bag has a 30% chance of splitting each time. Overpriced garbage.

Why are you sending me two orders when i have cancelled one?

I received my complimentary box of tea bags, after complaining about one missing from a box I d purchased.
Thankyou so much - your customer care is excellent !
M Andrews

Always a great service. Tea is the best and I don’t buy any others.

First time ordering and trying their tea. Ordered a range of individual tea envelopes totalling 11 tea bags to use in gift bags. Instead, they sent me 5 CASES (250 individually wrapped teabags) in 2 flavours. 1 of the flavours was past it's best before date, so that's 2 cases that can't be used. The others are dated for March 2026.

I emailed the team to explain the error and requested them to send my original order, and offered to send back the unopened cases. They responded with a very basic reply about returns and refunds, not addressing my request for them to send my original order. The AI auto-response that acknowledged my support email was more personal than the actual support team's response.

I'm going to see if the local foodbank or a community cafe would like the 2 unopened, in date cases. Thankfully I wasn't charged for them. I just don't understand how the packing team messed up like this.