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TAXIBOX Reviews 

4,496
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,536 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for arriving on time, maintaining a polite attitude, and handling the precise placement of storage boxes with great care. People also mention that the online platform is very simple to use and arranging or changing booking dates is exceptionally straightforward throughout the process. However, some customers also noted issues with the removalist service, mentioning poor communication and inflexibility regarding scheduling and box drop-offs. A few reviewers felt disappointed when dealing with unexpected policies regarding packed containers, lack of relocation options, and issues related to property damage.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, friendly, and professional... See more

Service

People report high satisfaction with the service, highlighting punctual deliveries and efficient staff... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that drivers are consistently punctual,... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a seamless, stress-free, and easy... See more

Customer service

Customers report widespread satisfaction and genuine appreciation for the customer service provided,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous idea! I was concerned my things would grow mould during all the rain but it didn't happen thank goodness. They answer the phone speak to you human to human don't keep you waiting a very... See more

Rated 5 out of 5 stars

Is an amazing experience. Professional. Streamlined, easy, fairly priced, just marvelous. It’s the second time I have used them and will continue to do more. I also advise my real estate clients.

Rated 5 out of 5 stars

My TaxiBox was delivered super-efficiently by their driver Frank - who was a total legend. He was on time and negotiated the narrow driveway with ease and dropped it exactly where I needed it to go.... See more

Rated 5 out of 5 stars

I first used Taxibox in 2011, when the pods were made of wood and they were delivered on a trailer. It is great to use this service once again, to find they have grown so much but still retain the exc... See more


Company details

  1. Self-Storage Facility
  2. Moving and Storage Service
  3. Storage Facility
  4. Warehouse

About TAXIBOX

Written by the company


Taxibox

About us


Mobile Storage | On-Site Storage | Cool Storage | Moving Interstate | Packing Supplies



TAXIBOX

Written by the company

Storage that moves? That's nuts.
Melbourne. Sydney. Brisbane. Gold Coast. Adelaide. Perth.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,496)

1,523 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just had frank deliver us our first…

Just had frank deliver us our first taxi box, for our first time moving in together and the man has made it an enjoyable experience. He is patient and bought a beautiful energy to what can be a very stressful time. Much appreciated 10/10

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Ordered yesterday- Delivered today!

Ordered yesterday - Delivered today - Amazing!!

Great service, super helpful, friendly and flexible. Delivered the next day, and kept me updated for options and delivery window! Definitely recommend them!

Thanks Eddie for giving a call around the delivery schedule and placement, you were super helpful and friendly!

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience overall

Great experience overall — very easy to book, and the team was attentive and always willing to help. The absolute highlight was the driver, who was always cheerful and ready to help with anything we needed.

23 July 2026
Rated 5 out of 5 stars

Seamless experience

Seamless experience. Link sent to track delivery was very helpful. Driver was very obliging and explained the process of using a TaxiBox well as I haven't moved in decades. People in the office and on the phones have been very helpful too.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Speedy timing

Speedy timing, communicative and great service! Would highly recommend to anyone looking to move states!

22 July 2026
Rated 5 out of 5 stars

We couldn’t be happier with the Taxibox…

We couldn’t be happier with the Taxibox delivery! We marked out with some chalk on our driveway exactly where we wanted the box to be placed, as we weren’t able to be there in person. Frank was able to place the box exactly where we had wanted! Thanks - very easy and smooth process!

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Box was well taken care of

Box was well taken care of. Nothing had moved inside. Pick up and drop off very smooth at both ends. Shout out to Eddie who dropped it off at my new house with great precision.

22 July 2026
Rated 5 out of 5 stars

Jayden was very polite

Jayden was very polite, professional & efficient. He introduced himself and made sure to understand exactly where I wanted the box to be set down. I would highly recommend Taxi Box

22 July 2026
Unprompted review
Rated 5 out of 5 stars

From the start when they were delivered…

From the start when they were delivered where I wanted them to when they picked them up then they put them in storage then delivered to my address and then picked them up when I was finished was perfect with the lest amount of fuss I would highly recommend them to anybody thank you

21 July 2026
Rated 2 out of 5 stars

Meh, ok.…

The delivery of the taxi boxes itself was good. But there is not much flexibility in available days for box drop offs and pick ups. I used their movers and was disappointed with the experience. Their communication was not great. I was on hold for long periods when trying to get an update on ETAs.

25 June 2026
TAXIBOX logo

Reply from TAXIBOX

Hi Christa,

Thanks so much for taking the time to leave us with your feedback.

We're really glad to hear your TAXIBOX deliveries went smoothly, although we're sorry if the rest of your experience hasn't been up to the standard you'd expect.

We understand Elsa from our Customer Service team had a chat with you earlier this afternoon to get a better understanding of what happened, and we're currently looking into everything you've raised. We'll be back in touch as soon as we've had a chance to review things thoroughly.

Kind regards,
TAXIBOX Team

----- Updated 6/8 -----

Hi Christa,

Thanks again for taking the time to leave your feedback and for your time chatting with us about your experience.

We're pleased your TAXIBOX deliveries ran smoothly, though we're sorry that our availability and removalist service left you feeling disappointed.

Regarding your feedback around the limited flexibility for delivery and collection days, we'd love to be able to say "no worries, how does tomorrow sound?" every time, but our trucks keep themselves pretty busy! We work hard to fit as many customers in as possible while keeping everything running on schedule, which can sometimes mean availability is a little limited. Even so, we know that doesn't always line up perfectly with moving plans, and we appreciate you sharing your feedback with us.

We understand your concerns around the communication and timing of your removalist service. Given that the initial load started slightly later than anticipated, we appreciate the inconvenience this would have caused and understand how disappointing that experience must have been. We can see our team kept in touch with you via SMS throughout the afternoon to provide updates on the removalists' estimated arrival time, though we're sorry if this still left you feeling out of the loop. To acknowledge the inconvenience, we'd already provided a refund equivalent to the cost of loading one TAXIBOX when this was first brought to our attention.

We genuinely appreciate you taking the time to share your feedback, as it's given us the opportunity to review both our communication and the service provided by our removalist partners.

Kind Regards,
TAXIBOX Team

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