Would not recommend: unprofessional and poor communication
I had a very poor experience with this agency, and I’m writing this review as a warning to other renters.
I was told my offer on a flat had been accepted and was asked to pay a holding deposit to “take it off the market [and] cancel any viewings”. I paid within the hour, and withdrew from another property on the strength of that acceptance. I was then told my offer was being withdrawn because viewings had continued in the meantime and another applicant had been chosen.
When I called to discuss it with George Daly, I was repeatedly interrupted and told the matter was closed. I wasn't looking for an argument, just an explanation and a fair hearing, and I didn't get either.
I understand that a landlord can choose another applicant before a tenancy is signed. But an agency that takes a holding deposit, tells a tenant the property will be held, and then doesn’t hold it has not acted professionally or in good faith. If this is how a prospective tenant is treated before any contract is signed, I would have serious concerns about how that tenant would be treated during a tenancy, when the agency holds your deposit and controls disputes. I would definitely NOT recommend this agency.