Taptap Send Reviews 34,535

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 9,815 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the app for its ease of use, making money transfers simple and straightforward. Many highlight the speed of the service, with transfers often arriving instantly or within seconds, and appreciate the favorable exchange rates and lack of transfer fees. People feel secure using the platform and recommend it for its reliability and efficiency, often preferring it over other services. However, some customers also noted issues with delayed transactions, particularly during peak times like holidays, leading to significant stress and financial inconvenience. A few other people also felt that customer service communication could be difficult, and some reported difficulties with funds not reaching their destination or being held up, especially with larger transfer amounts.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, with many finding the app easy to use and... See more

Payment

Consumers generally find payment to be a positive experience, often highlighting fast transactions and no... See more

Service

Customers had positive experiences with service, often highlighting its speed, ease of use, and reliability,... See more

Application

People report positive experiences with the app, often praising it as one of the better options for low-cost,... See more

Price

Users describe positive interactions with price, frequently highlighting good exchange rates and low or no... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Waoh waoh. This Company pays full attention to Feedbacks. About 2 weeks go I called them and also wrote on review how excellent their services are but an option ommitted in their app and that was pur... See more

Company replied

Rated 5 out of 5 stars

I recently sent money through TapTap to my family for Eid, but due to some bank issues, the payment was delayed. I contacted customer support, and Mr. Sohaib Ahmad assisted me. He was very polite, p... See more

Company replied

Rated 5 out of 5 stars

Muhammad Ahmed 🌹🌹🌹 Thank you to everyone on the team for helping us send money to our families in Egypt. Thank you for the wonderful service and the professional, courteous treatment—especially Mr... See more

Company replied

Rated 5 out of 5 stars

Very easy Transfer and ref bonus no fake apps is very excellent another people i will request please download tha app and easy transfer and quick received Me first transfer 5pound bonus

Company replied


Company details

  1. Money Transfer Service

About Taptap Send

Written by the company

💸 Fair, fast, easy: money transfer as it should be.

Taptap Send proudly serves immigrant communities by providing them a convenient and safe solution to send money back home.

Send money to Africa, Asia and Latin America now with Taptap Send. DOWNLOAD THE APP

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

35K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple & efficient

Simple & efficient - love this app ! Thanks

29 May 2026
Taptap Send logo

Reply from Taptap Send

We're so happy you find our app simple and efficient! We appreciate your kind words.

Taptap Send

Rated 5 out of 5 stars

Sending money

It has been the best app so far.

1 June 2026
Taptap Send logo

Reply from Taptap Send

We're so glad you find our app to be the best! We appreciate your positive feedback.

Taptap Send

Rated 1 out of 5 stars

I got the app for Taptap on my mobile…

I got the app for Taptap on my mobile to send funds to my cousin who is the live in caregiver to my 92 year old mom in Manila. I fiiled out all needed information to open an account. For precaution I sent $10.00 first. That went through without a hitch. Let me also say I usually use REMITLY for years now but the exchange rate is always lower. So i'm happy to find out that Taptap has a little better echange rate to my dollar. The first try ( $10.00) went through . So I made a second one for $190.00 ( I normally send $200 every month plus extras ) sent to my cousin and it immediately declined it and said my account was suspended and to contact Taptap. So I emailed them and asked why was my account suspended. I got a reply in minutes asking who is this person I am sending to. What Is the relation and why am I sending her funds. WOW !! So ok I replied and gave them all the answers and waitied ..and waited..and waited.. Well I got tired of waiting for their reply and I just went back to sending my funds through REMITLY ..My last email to them I asked them to delete/remove my information from their data base, and delete my cousins information with it. I was flustered and very disappointed. If they do not want my business that's ok. they have every right. I do not recommend and will not recommend them to my friends and family.

31 May 2026
Unprompted review
Taptap Send logo

Reply from Taptap Send

Hi, we understand that this situation can be frustrating. Accounts may be blocked for various reasons, as the security of our platform and our users is our top priority. We’re unable to locate your account to provide direct assistance. Please reply to this review with your Taptap send reference to look into it. Thanks, Taptap Send.

Rated 2 out of 5 stars

I used to love this app because its was…

I used to love this app because its was free of cost to transfer the money to any country but 28.05.2026, they start cherging £0.99. I believe they gone famous now thats why they have start charging. I have found another app which doesn't charge to transfer any amount. So i wont use this anymore

28 May 2026
Unprompted review
Taptap Send logo

Reply from Taptap Send

Hi, thanks for your feedback. We understand the frustration about the new fees. Please know that Taptap Send remains committed to offering affordable and transparent services. The fees are reinvested in helping us maintain great rates and long-term sustainability. We appreciate your trust and understanding. Thanks, Taptap Send.

Rated 1 out of 5 stars

It's a scam app

It's a scam app , they deleted my legal account while it had a pending transfer operations , and tired a lot to talk to support or send email but nothing , even I asked to know the status of the transfer but nothing , and they don't event want to refund the money back , I never passed situation like the in financial app

Big scam app , don't recommend it

25 May 2026
Unprompted review
Taptap Send logo

Reply from Taptap Send

Hi, we’re sorry to hear your experience fell short of expectations. We’d appreciate the chance to look into this and resolve the issue. Please contact our support team or reply to this review with your Taptap Send reference so we can assist you promptly and restore your trust in our service. Thank you, Taptap Send.

Rated 5 out of 5 stars

Am so happy after being helped out by…

Am so happy after being helped out by agent from the company called Muhammad

1 June 2026
Unprompted review
Taptap Send logo

Reply from Taptap Send

We are so happy to hear about your positive experience with our team member! We appreciate you sharing your feedback.

Taptap Send

Rated 5 out of 5 stars

Very fast and reliable

Instant transfer and security is excellent

1 June 2026
Taptap Send logo

Reply from Taptap Send

We're so glad you found our transfers instant and security excellent. Thank you for your positive feedback!

Taptap Send

Rated 5 out of 5 stars

Very good and supportive

Very good and supportive, I love it.

31 May 2026
Taptap Send logo

Reply from Taptap Send

We are delighted you had a very good experience! We appreciate your kind words.

Taptap Send

Rated 5 out of 5 stars

Easy and fast service

Easy and fast service

1 June 2026
Taptap Send logo

Reply from Taptap Send

We're glad you found our service easy and fast. Your feedback is greatly valued.

Taptap Send

Rated 5 out of 5 stars

Nice app

Excellent work and thanks to the company app.

1 June 2026
Taptap Send logo

Reply from Taptap Send

We appreciate your kind words about our app. We're glad you find our work excellent!

Taptap Send

Rated 5 out of 5 stars

I'm so excited about how fast it is to…

I'm so excited about how fast it is to send money.I highly recommend TapTap Send to anyone looking for a convenient, trustworthy, and affordable way to send money abroad. It has made supporting family and friends much easier, and I look forward to continuing to support them.
Use the service.

1 June 2026
Unprompted review
Taptap Send logo

Reply from Taptap Send

We are so happy to hear that our service has made sending money abroad convenient, trustworthy, and affordable for you. Thank you for your kind words and recommendation!

Taptap Send

Rated 5 out of 5 stars

Rate is okay

Rate is okay, is very fast and not complicated. It's nice using taptap.

1 June 2026
Taptap Send logo

Reply from Taptap Send

We're so glad you find our service fast and uncomplicated! Thank you for your wonderful feedback. We appreciate you choosing us.

Taptap Send

Rated 5 out of 5 stars

Too good

Very fast transaction

1 June 2026
Taptap Send logo

Reply from Taptap Send

Thank you very much for leaving us a review. We’re delighted to hear that you like the service. If there’s anything we can do to improve your experience, please don’t hesitate to let us know. Your feedback is valuable.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look