Taps Empire Reviews 

I bought an Ideal Standard Tesi Aquablade Close Coupled Toilet 6/4l with Standard Thin Seat and had an extremely disappointing experience with this purchase.
The toilet pan was delivered unboxed, which immediately raised concerns by the installer. A visual inspection was carried out before installation and no cracks were visible at that time. However, after only two weeks of normal use, a long crack appeared, causing safety concerns.
After a lengthy back-and-forth and delays in communication, a replacement was eventually offered as a “gesture of goodwill”. I was explicitly told the replacement would be fully inspected by the quality department prior to dispatch.
Unfortunately, the replacement delivered was in an even worse condition, with severe and clearly visible cracking. The delivery arrived without prior notice, and unlike the first delivery, the driver refused to bring the item into the property, leaving me to inspect it at the doorstep. This was particularly difficult as I was unable to move the item myself.
Given that this was the second severely damaged toilet pan supplied, and that the condition of the replacement directly contradicted the assurance that it had been quality-checked, I have completely lost confidence in both the product quality and the customer service.
While I understand the retailer acts as an intermediary, there is still a responsibility to ensure that suppliers provide products of acceptable quality. Overall, this has been a very stressful and frustrating experience, totally unacceptable and I would not recommend this company based on my experience. I am now requesting refund and waiting for their reply.

Web-sit was clear & easy to navigate. Found what I wanted quickly; costs were clearly displayed; delivery date was very soon & price was competitive. When the product arrived it was well packaged & had a reminder in the box to check the product thoroughly for damage and defects.

Genuine part, very good price, fast and free delivery 10/10

Excellent experience. A great selection of items. Good delivery lead time and excellent communication.

Excellent taps, great price, fast delivery. All good.

The delivery time was as quoted with good communication and efficient delivery from the courier. Product was as described and excellent.

Simple online ordering process. Prompt delivery, with updates. We are already enjoying our filtered water.

Sensible price, goods in stock and fast delivery

Easy to order online. Item arrived safely and quickly

I rang to check the toilet was in stock as I wanted it urgently, a helpful staff member said it was and I ordered it. To my amazement it arrived at lunch time the next day! Great Service

Excellent price (hugely competitive) and brilliant delivery. What’s not to like?!

Arrived promptly, well packaged, perfect condition.

Taps Empire provide an excellent service from start to finish. From an easy to navigate website, excellent communication and customer support, to the rapid dispatch and delivery of a product I couldn't be happier with. Even when I discovered a small component was missing Taps Empire promptly resolved the issue FREE of charge, even though I'd ordered the item a month prior to that - a lot of bathroom related companies likely wouldn't have been so helpful. Excellent value for the money and I will definitely be purchasing from Taps Empire again in the future.

Excellent service ordered on Thursday arrived on Friday. Item was just as stated. Well done thanks.

Great value, quality and quick delivery.

Everything was great except for the delivery company, DPD. They left the parcel on the doorstep and didn’t even ring the doorbell. Dumb delivery driver!

Excellent! Best price for a Franke accessory out of any of the suppliers. Website and payment process very easy to navigate. We have used Taps twice, each of our orders arrived very promptly with goods in perfect condition. Would definitely use Taps Empire again.

Delivery was very quick, kept up to date on the delivery!
Product i ordered was excellent! will definitely buy from this company again