TAP Portugal Reviews 

Gate agents pulled me from the queue and said my bag was too big because their cardboard box couldn't fit over it. Cost $165 to gate check. This cardboard box is smaller than the metal ones you see around the airport, which is super confusing. All they would say is that they have a tighter rule on luggage. They don't care. Sitting on the plane, watched many people board with bags that were bigger than mine. Terrible, terrible, terrible

We flew from Amsterdam to Brasilia and back - all in all 4 flights. Every single flight was delayed, poor organization, bad service and on top of that bad food on the flights. Never flying TAP again!

I will join the rest of the bad reviews about Tap airlines. Me and my husband are so disappointed with their customer service.

The company had cancelled our flight to Lisbon a week before the departure. They cancel flights all the time and never give the money back to their customers, they just keep it.

We had to book a new flight with a different company. We've lost our money and we will never book any flight with Tap again. What a shame.

Screwed us!
In July 2022 we flew TAP on our holidays with a two-leg flight via Lissabon. Our first flight got delayed, so we missed our second flight out of Lissabon and had to stay the night over. We were promised a full refund of accommodation and extra cost due to the delay. I made the well-documented claim a few days upon our return.

Throughout the months August to December, I regularly followed-up on the claim. NO help to get. ‘We are very busy, we will let you know’. Then, on Dec 28 - 5,5 months after - we get a message of refusal. TAP denies our claim; case closed!

Completely unacceptable conclusion, completely unacceptable process time! We go on 3-5 holidays per year and also travel a lot on company business. We will NEVER fly TAP airways again!

Flew from Banjul to Madrid. 2 checked bags. Both flights were delayed for a bit. Crew was nice. Food was okay and we arrived on time. My only issue was them losing one of my 2 checked bags but they sent it to me the day after my arrival, broken.

Op 3 april 2022 heb ik een retourvlucht Amsterdam met een stop-over in Lissabon naar Las Palmas geboekt direct bij de TAP. Vertrek 18/11 en retour op 9/12.
Een paar dagen voor vertrek op 8/11, kreeg ik een e-mail dat de vlucht van 9/12 werd geannuleerd en verplaatst naar de 8e. Op zich geen probleem. Ik hoorde vanuit mijn vriendenkring dat er bij alle airlines annulaties waren of verschuivingen van vluchten met 5 uur wachttijd op een tussenstop. Dus dit viel nog mee....
Op 21/11 kreeg ik echter de onderstaande e-mail

"As it is public knowledge, TAP is facing a Cabin Staff strike announcement for December 8 and 9.

Despite all the Company's efforts so far to avoid this strike, TAP's proposal has not even been presented by this union, in due time, to its members, in order to try to prevent the strike, which is highly penalizing for the Company.

Therefore, TAP recommends that you try to rebook your flights. You should do so via the call center or your travel agent. You may change the dates of flights planned for this period without any penalty and without fare difference (in the same cabin) for new travel dates between 28 November and 19 December. For other travel dates within ticket validity , penalty will be waived but fare difference will apply.

TAP also informs that it remains available for an understanding with the cabin crew union, under the terms of the proposal that has already been presented to them. And it reiterates that it did everything possible for this to happen in time, and that it must now focus its efforts on organizing the operation and safeguarding its customers.

Aware of the harmful effects of this strike that has been announced, TAP apologizes in advance for the disruption that it may cause and assures you that every effort is being made to minimize them."

plus de volgende mail
TAP has received the SNPVAC strike notice for December 8 and 9, confirming the most difficult scenario and the union's total inflexibility to negotiate a solution that does not harm Customers, the Company and the Portuguese People.

Thus, and to avoid that Customers with flights booked for December 8 and 9 are further affected by the uncertainty of whether or not their flight, due to the crew strike, will take place, TAP decided to cancel 360 flights scheduled for the two days of the strike.

The process of cancelling flights and informing passengers has already begun. TAP will make contact with all passengers affected by these cancellations, proposing alternative flights, on different dates, or other solutions that are accepted by the customer. If your flight is to be cancelled, you will receive a specific email with the alternatives. TAP recommends that you always check the status of your flight in

This is the only solution that allows the best mitigation of the inconvenience caused to TAP customers as unfortunately the definition of minimum services can only be made up to three days before the start of the strike and the SNPVAC refuses to anticipate the General Meeting of its members which has the power to call off the strike and which is only scheduled for 6 December, just two days before the start of the strike.

TAP knows that the most difficult scenario that its customers can face is the uncertainty as to whether their flights will take place or be cancelled, and in order to avoid this undefinition, TAP is anticipating the cancellation of part of its flights and is already starting to work on solutions to be offered.

TAP apologizes for this situation and will do the best effort to minimize the impacts on our Customers journey.


Niemand was te bereiken en ik kreeg alleen een bevestiging dat een mail met de vraag om hulp van mij was ontvangen. Geen sms' - niets ....Vaak ging bij het online zoeken naar hulp/oplossing de taal ineens over in Portugees.
Op 24/11 kreeg ik bericht dat mijn vlucht zou worden vergoed!
Ik kon uiteindelijk een vlucht boeken op de 5e maar dat was wel 4 dagen eerder en ik had een cursus van 3 dagen die week. Ik heb geboekt en ook geprobeerd hier vanaf te komen. Zonder resultaat. Dus ik ben niet gegaan en heb mijn vakantie afgemaakt en bij Transavia een retourvlucht geboekt voor de 8e.
Tot twee keer toe een claim ingediend want ik zou mijn geld immers terugkrijgen.
Daar is tot op heden niet op gereageerd door de TAP. WANT WAT BLIJKT.... ik ben door de TAP zelf ingecheck op de 5e naar Amsterdam en heb nu geen recht op vergoeding. Bovendien kan het zomaar zijn dat iemand anders op mijn ticket gratis heeft gereisd..... wie weet.

Worse company ever, always delayed, all the flights. The cabin service ir bad, 1 hour inside the airplane waiting and the crew didn’t offer a glass of water at least.

Not great, not terrible. I had a flight from Frankfurt to Punta Cana with connecting flight in Lisbon. First flight was delayed like 3 hours, so obviously the connecting flight was lost. But not their fault, as Frankfurt Airport did not had enough workers. I get hotel and meal for free and next day flight with Air France. . Return flight was flowless.Overall I would anytime flight them again

Delay delay delay... they just don't seem to be able to operate in time. Taking a horse carriage is almost faster ;) - sorry for the sarcasm but it's truly extraordinary.

I have reviewed TAP a couple of times now on the same incident. The customer service I have received is shocking. My luggage was delayed for 6 days on my way to Ghana in July and then again on my return trip in August! I did not buy any replacements as I was on a volunteer program in Ghana where there were very few shops and I also ended up in hospital when I was without my luggage so had no clean clothes. I have submitted a complaint/ query and all I receive are comments saying send us your receipts. As I say I bought nothing however I feel a company like TAP should take responsibility for losing my luggage and pay some financial compensation for my inconvenience, disappointment and horrendous experience. Complaint Number 2022-0002595903

No lounge, no explanation.

Arrived at Lisbon Airport to find the premium lounge closed.
No explanation, no alternative in fact the guy behind the desk kept saying "closed" that was it.

Last time I fly Tap, the flight out was bad, this just makes my decision easier.
Bye bye!

Because of a delay I missed my transfer, they booked a new ticket for me the next day. But no hotel, because that was already full. I had to book it myself and could receive my money back. After almost a month, still no answer from TAP Portugal, it is impossible to get contact with them.

I received an email from you with a wonderful offer to upgrade from economy to executive class. Attached are beautiful photos of all the extras, but especially of the seats in the plane. So I was very happy that I got it. But was a disappointment!!! Only after agreement did I first receive an email that the lounge in Lisbon was closed, the priority check-in was chaos and just a long line, we got seats in the first row with 10 cm extra legroom and nothing else that the photos suggested.want my €200 back. You have deceived and misled me. Shame on you

TAP truly are the absolute worst airline for cancellations and customer service in the industry. It's near on impossible to get through to them when you call, and despite going through other authorities to claim back compensation for their awful service, they are still trying to weasel out of paying the compensation I'm owed. Unless there really is no other option and I'm forced into choosing them, I will always seek an alternative to flying with this airline.

Awful experience still awaiting refund for cancelled flight 1 year later.

Cancelled our flight when were at the airport through security
Asked us to claim our food and taxi extras
but still not got a penny
They have the worse customer service I have ever experienced

Possibly the WORST airline, with the worst customer service, who basically yell at you (and who would even kick you if they could) instead of apologising. The flights are ALWAYS delayed by 2 hours at least ! They do not even inform customers about the delays, not via email nor via text, and every time there are multiple delays on the same flight but just conveniently below three hours so they get away with not compensating customers for the damages they cause.
ALWAYS CHOOSE ANOTHER AIRLINE over TAP! Always!

Flight(TP1900) from Faro, Portugal to Lisbon. Flight was delayed, but not communicated with the passengers. We arrived the recommanded 2 hours in advance(04:00) At the Faro airport there was no communication. 45min after the original depaturetime of the flight(06.00), they gave an update that the plane had been delayed for 90 minutes. When we finaly got on the plane also again no communication. Only that there were problems in Lisbon. Finaly we boarded the plane and the plane was about to depart at 07.30, but sadly we didnot leave we were kept standing on the runway for more then 45 minutes plus. And you probably guessed it already that there was once again no communication or information from the TAP crew.

TAP is cleary an airline who is not interested in keeping their clients up to speed and does not know what customer services means and they clearly don't care....

Update: as expected we didn't make our connecting flight.
The crew of TAP air was already waiting at Lisbon with flights for the next day. Meaning they allready knew before we left we where going to miss our connecting flight and did not inform us.

i have been flying with TAP for ages but this last time was absolutely the worse. To start with I was flying with my partner and we had 1 check-in suitcase. We had overweight I understand that but while we paid 55 euros for the suitcase they charged us 65 euros for 2 kg and 300 grams overweight. 65 euros.... if we would have checked in a 2nd suitcase would have been an extra 23kg but we would have paid 55 euros only. To make things worse, while boarding we were queueing in zone C like it was mentioned in our ticket and the steward came over, checked our ticket and told us we were wrong and we should be in zone B... so we moved and started queueing again and on our turn to get into the bus we were told we had to queue in zone C as we were the wrong queue in B....

They bumped me from my flight. I waited in 3 queues for 4 hours then finally she wrote me a 'compensation' slip that doesn't work. TAP do not respond to emails and no one is available to help. There are social media sites dedicated to people disgruntled with this airline. It's been 6 months now and I'm looking at my legal rights.