TaoTronics Reviews 277

Bought sound liberty 97 earbuds Does nor connect each other via Bluetooth, I found a video on YouTube saying that is a common issue with this model, I contact customer support and told me that they can not replace my item.. poor customer service, bad company.

Ordered, no delivery,! gave me the wrong courier details and wrong tracking number. Got in touch was told Amazon had delivered, new to me that it waa Amazon as was told Star Trac, no text no email no picture from Amazon to inform or confirm delivery! then said don't worry we will send another. Next day I'm told sorry we don't have any left, even though I could buy it on Thier site and on eBay from them, which had a Guaranteed delivery before Christmas promotion.
Won't bother wasting my time again suggest no one else does

Don't buy anything from this company!!! I try to get (offered to buy) replacement parts(charging box) from the customer service for my earbuds that I only used for an hour in the last 3 years. At first, they told me that the charging box is not working and can replace it. After they found out the warranty expired, they told me to get a new pairs and no longer want to assist me. It is unacceptable that when they can provide help but since you are no longer a "new" customer, you are no body anymore.

Was going to make an online order for their PC soundbar to only come across being asked to provide an additional tip for their "employees." I immediately canceled the order and emailed their support about how tasteless that is to be asked to tip when there is no personal service being supplied. Ridiculous how America is all about subsidizing employers who don't want to pay their employees a fair wage. I also doubt the tip ever makes it to an employee.

I ordered the TaoTronics Massage Gun and it was a game changer! We use it in our sore muscles and it makes such a huge difference in recovery. I highly reccomend!

really impressed , good service … and the air purifier is working a treat , cannot fault

I purchased a Taotronics fan on Amazon in August 2021. It has died in June 2022 and has a 1 year warranty. Taotronics has refused to even consider my warranty claim. They told me to contact Amazon who will honor their warranty. I contacted Amazon and this in not true. I'm not surprised as this is a manufacturer's warranty issue. I will NEVER buy anything made by Taotronics again.

Excellent customer service. Very helpful. I recommend all of my friends and family to be part of tao tronics

Warning - these people will not stand behind their warranty!!

We purchased a TaoTronics TT-IC001 nugget ice maker directly from their website in 08/21, and in 07/22, the device started to malfunction.

Contacted their support, went through troubleshooting process with them and they confirmed that device is non-functional. After additional back & forth with them, they say that they can't:
- repair the existing unit,
- replace it with a similar product, or
- issue a refund for its purchase price (despite the fact that we purchased it directly from them via their web store)

Instead they offered us a SINGLE item from their product portfolio (not to exceed $250.)

If you look at their website, all of the current items are below $250 (ranging between $50-140.) So accepting any of them in exchange would effectively mean overpaying for it (i.e. take this $140 ice maker or $50 massager in exchange for your $250 ice maker.)

Not to mention the fact that none of the other products on their web page are of interest or use to us. I have explained this to them but they are insistent that this is the only option.

At this point, I will file a complaint with the California Department of Consumer Affairs, and the state AG's office for violating both the Magnusson-Moss Act and section 1793.03(b) of California's Song-Beverly Consumer Warranty Act.

Bought a fan from Amazon, didn't last me a year, I emailed them, they never responded. I told them on their YouTube page that they didn't respond, they asked when, I never got a response again. I hate this company.

I fully regret not spending the extra twenty bucks to buy another Ozeri tower fan. I purchased one of TaoTronics top tower fans (No. 002) directly from the company (with a discount) and at close to a year of moderate usage, it started making an ungodly knocking sound on low speed. I contacted TaoTronics hoping that the company would actually do the right thing and send me a replacement. I was mistaken and after them trying to weasel their way out of a warranty obligation (sadly like most companies), I vowed to them that there would never be another purchase of any of their products. TaoTronics didn't seem to care, as there was no reply back from them. I've never seen a company who's website has five star reviews from every supposed customer for every one of their products. When I first received the fan, I was very disappointed at the poor quality. I should have sent it back right away, but was in need of another fan and didn't want to be troubled with a return. The kicker is that when I first reached out to them, the representative made a point of telling me that the higher the fan speed, the louder the knock. No kidding Einstein !!

I haven't had any issues with the products so far, but I purchased a massage gun, and inside was a small card that said "Congratulations! You've won a free $30 Amazon gift card." It said to send a screenshot of my product review to their email to receive the gift card. I left a review, sent the screenshots, and someone responded attempting to get me to purchase some cable splitter in order to receive the gift card. I politely declined, as I have no need for a cable splitter. The person, "Thank you anyway!" No one will respond in reference to the gift card I supposedly won. I think I'm going to contact an attorney, but that is illegal in more than one way.

Bought a pair of Taotronics earbuds through Amazon 8 months ago.

The left earbud stopped working. Went through the troubleshooting suggested by Taotronics but no improvement. Asked Taotronics for a refund or replacement. They told me that even though they don't deal with Amazon any more, I had to go to Amazon for a refund.

Do not buy.

Bought a pair of Taotronics earbuds through Amazon. After a while the left earbud quit working altogether. Went through the troubleshooting suggested by Taotronics but no improvement. Asked Taotronics for a refund or replacement. They told me that even though they don't deal with Amazon any more, I had to go to Amazon for a refund.

If I paid Amazon and Amazon paid Taotronics for the earbuds, why should Amazon be responsible for the faulty product?

I purchased a Cool Mist Ultrasonic Humidifier a couple of weeks ago and had an issue with the fan making noise. I contacted them and sent a video of the problem and they said it was most likely a faulty fan. They did not have anymore in stock and issued me a refund. It's far and few in-between you find a company who actually cares, they handled this very politely and promptly and would buy another product from them in the future. Nice job TaoTronics !!!

I have been trying to contact support daily for over a week to no response, I ordered 2 pairs of earbuds, one of boxes was not sealed, the box was dirty and one of the earpieces from that set doesn't work, I'm happy to get it replaced if only they'd bother to respond.

All I can do is continue to try and contact support.

I bought a massage gun which worked fine for a couple months but, after sitting for a few, would not hold a charge. The unit was still within the 12 month warranty. Had two long, worthless conversations with customer service. All they could say was how sorry they were, that they couldn't do anything else and tried to sluff off a warranty claim for their product onto Amazon which, obviously, is not responsible for Taotronic warranty claims. The one supervisor could not give me the name and number of her supervisor nor of the head office. Worthless product and customer service.

I stronglyyyyy DO NOT RECOMMEND TO BUY.... I BOUGHT EARPHONES MODEL soundliberty 79 and were defective not pairing and one was not even charging... called for warranty replacement and they don't honor their 1 year warranty...
DONT BUY ANYTHING FROM THIS COMPANY

Horrible!!!
I purchased the 6L Cool Mist Humidifier with Humidistat LED Display - Black × 1 and was only able to use it a handful of times before it quit working for no reason. I ALWAYS used distilled water in it and NEVER used any oils per the manufacturer's instructions. LIES!!!

Ordered a AP008 originally from Amazon in the UK. Inside the box was a voucher for £50 back. Did as it said and never got the money. Now I need a replacement filter I find they have been removed from Amazon UK due to fake reviews on products. Look at their website for this item, hundreds of 5 star reviews, nothing lower. I contacted them about filters and I didn't get anywhere. Now I see they have set up a UK website and the filters are almost triple the original price. I would not recommend anyone using them. Going to bin the product as I can't bring it on myself to put someone else through this hassle if I sell it.