Taobao Reviews 

WORST FN WEBSITE EVER. SPENT HOURS TRANSLATING AND TRYING TO PURCHASE AN ITEM ONLY TO GET REPEATED MESSAGES TELLING ME THAT THE SYSTEM WAS BUSY AND TRY AGAIN WITH FINALIZING THE PURCHASE. AFTER GIVING THEM MY CREDIT CARD DETAILS AND HOME ADDRESS. IT LOGGED ME OUT AND THEN ASKED ME TO LOG BACK IN WITH MY USERNAME AND PASSWORD, WHICH i NEVER CREATED.I'LL BE KEEPING AN EYE ON MY BANK STATEMENTS FOR MONTHS NOW. WHAT A CRAP WEBSITE.

I have been charged regular small amounts on my bank statement I have not suscribe or bought anything from them bank is looking into fraud I cannot get in touch with them because don't have an account what can I do

Worst shopping appp. horrible customer service

**ABSOLUTE SCAM** AVOID!!!
I paid over $100 for a pool skimmer and got a BRUSH that is worth $10 at best. Went on the web and there is NO WAY TO REQUEST SERVICE OR REFUND in English. Went on the website and same thing. It took over $100 of my money and there is no way to complain.

Bank warned me that the charge to my account appears suspect. My card has been cancelled and replaced

Listen to the people whom have already been screwed. The products advertised are not what is sent. They must have somewhere is some fine print because everyone should be able to sue for false advertising. A friend of mine made an order some weeks back also had canceled an item at the time of her other purchases, she never received the shipping cost an she canceled it almost immediately and to top it off the items she received where not as described. She got taken advantage of and thankfully let me know before I completed my orders. People who open a buisness to scam deserve to be shut down, ALWAYS REMEMBER- IF IT SOUNDS TO GOOD TO BE TRUE/ IT PROBABLY IS!!! OR A "GREAT DEAL" IS NEVER A GREAT DEAL WITH THESE TYPES OF BUISNESSES PERIOD.

Ordered 2 motel size bath towels and I got towels about 12in x 12 in never again will I buy from this company plus shipping took 3 weeks

No way to contact customer service they have been told that my package exceeds volume and weight limits for this delivery and cannot be received or transferred it has been rejected and returned to the seller please contact customer service to get a full refund

The item I received was damaged. When I contacted the seller, they said they could replace it, but I had to bear the shipping cost myself, which made no sense to me. Later, they said they could only refund me for the broken parts. However, the whole item is unusable. The product consists of 6 acrylic panels, each with top and bottom supports, and is meant to be assembled as a whole. Now, 5 panels are broken at both the top and bottom, making the entire item completely unusable.

I escalated the issue to Taobao customer service, and it only got worse. They clearly had the dimensions and weight of the item and even provided this information for me to get logistics quotes. Yet, at the same time, they asked me to take measurements, weights and provide photos proved that the measurement and weight of the item I received, the dimensions matched what they provided. That sounds silly, right? Despite these nonsense requirement or protocol that they have mentioned, I provided all necessary, I also explained to them that returning the item would definitely cost more than the value of the item itself. Even so, I provided quotations from four logistics companies, and all of them confirmed that the return cost is indeed higher than the item’s value.

Customer service then told me they had escalated the case to their investigation department, and the conclusion was that I had won the dispute. The seller should provide a full refund, and because of the high return cost, I was told I didn’t need to send the item back.

As we all know, once you apply for a return and refund, the system starts counting a 7-day return period. But on one hand, customer service told me not to return the item, and on the other hand, the 7-day countdown kept ticking. During this time, I didn’t receive a refund or any further updates. Every time I contacted them, I was just told to “please wait patiently.”

Each time I contacted Taobao customer service, they promised to get back to me within 48 hours, but they broke that promise every time, until the 7-day return window had passed. When I contacted them again, they told me there was nothing they could do since I didn’t return the item within the 7-day timeframe. If I still wanted to proceed, I would have to submit a new return and refund request, and they would “handle it again.” Is this their delaying tactic?

This shopping experience has left me extremely disappointed with Taobao’s service.

Don't order from them. I bought clothing and one item was missing and they don't believe it was. So hard to deal with them when there's a problem.

I put items in my cart that totaled about 80Yuan. That should be roughly $20 Australian. When I went to check out it said $AU177. I did not proceed with the transaction. That includes a Y40 reduction as I'm a first time customer. So I should only have had to pay $AU10. I would love to shop direct from China, but only from sellers I can trust.

It is completely scam. Lost 1000$

not foreigner friendly.i installed it via google playstore.there wasn't or nothing much about getting an active passport for registration through alipay. you need a passport, images too. what happened to me & a post on reddit happened 2 3 years ago (just search reddit "taobao account reatricted" , it might happen to you too. once i made the payment, i scrolled through the ads for shoes then suddenly i got this restriction login that's literally meaning I'm being banned. i can hardly remember taobao account number since china loves giving weird long characters for user's name like it's a password. via app, i logged in with google which is easier. then their website has nothing else except with phone number as user's name. wth taobao wanted an app on playstore then scamming foreigners not familiar with china policy especially the developer of this app based in singapore with lazada in the address.

I’ve used Taobao English for the first time and I am annoyed.
I wasn’t given option and had to pay for home delivery. Home delivery = parcel delivered at recipient address. 
And two weeks later no communication from Taobao and here is what happen:

Cainiao was automatically chosen as home delivery but they do not deliver to village homes like Sf Express or any other decent courrier do. 
None of the tracking numbers I was given worked in any  system.
Not even in Cainiao tracking system.
The driver gave me a 10 minutes notice to come to HIS address in a village different from mine when I was at work in town. Impossible for me to come back or even try finding someone to help.

I explain all of that to Cainiao driver and I asked him what was the plan but he sent a “package rejected by recipient » to Taobao system without giving me any option.

These practices are from both companies are deceiving; waste of time and energy. 

That was two weeks ago and I am still waiting for Taobao and Cainiao to advise on my next move.
 
Therefore I gave them two options:
1- delivery using SF Express - yes they now work with taobao- to my home address without any additional cost for me
2- or full refund both the products and the home delivery. 
The email address for Taobao english is not working.

If someone has a tip on how to solve this…
Thank you for your attention.

Horrible company. Will never buy from them again. The minute you buy big items or orders from them. The things go missing. Customer service sucks. Say will refund but always gone missing and full of new excuses. Horrible company.

Keeps logging me out saying suspicious activity has been detected. Cute initially, but having to sign back in every few minutes for no apparent reason is infuriating.

Completely a scam. Ordered in Jan, paid for expensive airmail, nothing was received. Request for fully refund, no one follows up and closed my disputes. Think trice before placing your order there.

This platform has a wide range of products, including electronics and household items. They provide quick delivery and often have great promotions. However, the quality of the products is meh…

Purchased 3 items and cancelled orders of 3 other items. None of the items were delivered on the day the App said they would arrive. No warning from the delivery company when they do deliver. If no one is home, they just leave with no contact details so you are left chasing Taobao on the app. Took over a week to eventually get the items.

As per refunds, cancelled orders within 5 mins of ordering and they did not refund the shipping costs even though the orders had not been processed and stated a full refund.

Absolute scammers. At least Temu and Ali Express use reputable logistics companies so you can pick up from the post office if no one is home.

Tao Bao is so unreliable and not responsible. Items are not received in time and the best part some of the parts are missing. Such a let down