It was so refreshing to receive a reminder in the post that my contract needed renewing & to actually dial the number given & get through to a real person. Well done Talk Talk. UPDATE I am now real... See more
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Reviews shaping this summary
trying to renew contract now is painful. You need to do on chat with some bozo why ? Was much easyer on site and emails they send go in spam on there webmail. See the upfront payment discount gone and... See more
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Service is middling to poor. Customer service is atrocious. Company makes it very difficult to get in contact. All complaints about WiFi need to be made online, which of course is ridiculous if you... See more
Company replied
WE had no issue with the broadband service, but omg when I needed to move house..... 45 mins that I will never get back. They ignored some things during the chat, so they kept on pushing for 24 months... See more
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Company details
Written by the company
TalkTalk is a UK-based broadband provider on a mission to do things differently. Since entering the market in the early 2000s, we’ve challenged the status quo. Today, we’re still shaking things up – with fast, reliable, broadband at prices that won’t break the bank, and customer care that actually cares. We’re TalkTalk – and this is A Better Way to Wi-Fi. Find out more by visiting https://www.talktalk.co.uk/
Contact info
United States
- www.talktalk.co.uk
2.2
Poor
90K reviews
No recent history of asking for reviews
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Have been with TalkTalk for years
Have been with TalkTalk for years. However as of late it really has lost the expertise it once had in resolving issues. Y/Day my mail account was Hacked leaving me unable to log in. It took hours on the phone speaking to 4 different " experts" who constantly switched me to about. It took a further few hours using the internet chatting to another 3 different people AND STILL i cannot get into my mail? I made a complaint & was told a complaints manager would contact me asap. ---am still waiting? So a total of over 5 hours & a varied amount of "Experts" & still unable to log in yo my mail. Disgusying!
3 August 2026
Unprompted review
Reply from TalkTalk
Hi,
We’re really sorry to hear about your experience. We understand how frustrating and concerning it must be to lose access to your email account and then spend so much time trying to get support without a resolution.
Our team is actively looking into your concerns and will be in touch as soon as possible to discuss this further and provide an update. We apologise for the inconvenience caused and appreciate your patience while this is being investigated.
In the meantime, if you’d like any further support, please head over to https://www.talktalk.co.uk/trustpilotchat, and our team will be happy to assist.
Thank you,
Sarah
TalkTalk
Rung to cancel broadband
Rung to cancel broadband, after the automated system failed to understand any i said, first lady answered and transfered me told me be 3 mins, i wait 10 mins for someone else, told the guy im cancelling, he took all my details asked why im cancelling then said im transferring me, at this point im 30 mins on the phone, why take all my details to then transfer me ?! Frustrated and stressed. Glad im going to cancel the customer service is awful
3 August 2026
Unprompted review
Reply from TalkTalk
Hi,
We’re really sorry to hear about your experience. We understand how frustrating it must be to spend so much time on the phone, repeat your details, and then be transferred again when you were simply trying to cancel your service.
If you’re open to it, please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to look into this for you.
Thank you,
Sarah
TalkTalk
No help!
I have been a TalkTalk customer for over 10 years. The internet has been a problem in the past, but since fibre has been introduced, the internet problem has mostly gone. I also have a phone line with them. When they started introducing a charge for CallSafe last December, I removed it from my package. In March, after receiving many scam calls, I contacted TalkTalk and asked to reinstate it, which cost me more, but saved my stress levels. (I am 77) Since then, I have contacted TalkTalk a number of times with no resolution to my issue. The phone line has not been altered since the fibre connection has been in place and nothing has changed since the CallSafe was discontinued, yet on my last call, I was told that it is unavailable to my phone. I did try to explain that the phone line hasn’t been altered since last December, but no solution found. I will wait until my contract ends, then go to a provider who actually tries to look after it’s customers.
15 July 2026
Unprompted review
Reply from TalkTalk
Hi,
We’re really sorry to hear about your experience, especially after being a customer for over 10 years. We understand how frustrating it must be to contact us multiple times about CallSafe and still not receive a resolution, particularly after choosing to add the service back for peace of mind.
We recognise the concerns you've raised and are sorry that you've been left feeling let down. If you're open to it, please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to look into this further.
Thank you,
Sarah
TalkTalk
I have been a TalkTalk customer for 20 years…
I have been a TalkTalk customer for over 20 years and have only had to get in touch on a few occasions, but every time that I do, my concerns are always dealt with quickly and efficiently.
9 January 2026
Unprompted review
Reply from TalkTalk
Hi,
Thank you so much for your kind feedback and for being with us for over 20 years. We're delighted to hear that whenever you've needed to get in touch, your concerns have been dealt with quickly and efficiently.
We really appreciate your loyalty and the time you've taken to share your experience.
Sarah
TalkTalk
Avoid at all costs
My father passed away and my mother had a problem with her broadband. Trying to speak to TalkTalk was a nightmare. Ended up having to drive 220 miles to try and resolve the issues at mum’s house. TalkTalk were unsympathetic, unhelpful and each person we were passed over to during a 2.5 hour conversation was impossible to understand. If we had any choice we would move to another provider instantly. Dreadful service - AVOID
25 July 2026
Unprompted review
Reply from TalkTalk
Hi,
We’re really sorry to hear about your experience, especially at such a difficult time following the loss of your father. We understand how stressful this must have been for both you and your mother, and we’re sorry that getting support added to that burden.
This is certainly not the level of service we aim to provide. If you’re open to it, please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to look into this and see how we can help.
Thank you,
Sarah
TalkTalk
Started well, ended bad with their billing ethics
It was so refreshing to receive a reminder in the post that my contract needed renewing & to actually dial the number given & get through to a real person. Well done Talk Talk.
UPDATE I am now really not happy as they have charged me nearly double on this months bill, just received an email.Trying to get somebody to call me back is impossible. They seem happy to take your money, but then not bother when you are questioning the billing.
3 August 2026
Unprompted review
Reply from TalkTalk
Hi,
We’re really sorry to hear that your experience has taken this turn. We understand how frustrating it must be to renew your contract, only to then have concerns about your bill and feel unable to get the support you need to understand what’s happened.
We’d really like the chance to look into this for you and review the charges on your account. Please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to investigate this as soon as possible.
Thank you,
Sarah
TalkTalk
AVOID
If in business or relie on Internet then DON'T TOUCH. If you struggle to not talk to a real person then DON'T TOUCH. This company is bottom of the barrel and now getting under the barrel. AVOID AT ALL COSTS.
2 August 2026
Unprompted review
Reply from TalkTalk
Hi,
We’re sorry to hear you feel this way. We understand how frustrating it can be when you need support and feel like you're not getting the help you need, especially if you rely on your internet service every day.
If you're open to it, we'd really like the chance to look into your concerns and see how we can help. Please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to assist as soon as possible.
Thank you,
Sarah
TalkTalk
Appalling, bullying service
My partner cancelled our broadband as we moved house. The contract states that it can be cancelled, with a termination charge, which my we are happy to pay. They harassed, threatened and bullied my partner repeatedly, refusing to comply with the cancellation, making absurd statements such as that only the new house residents can cancel the broadband and insisting that the contract must continue. They reduced my partner to tears. They continued to try to take payments.
1 August 2026
Unprompted review
Reply from TalkTalk
Hi,
We’re really sorry to hear about your experience. We understand how upsetting and frustrating this must have been, especially when all you were trying to do was cancel your service after moving home. No customer should feel pressured or distressed when contacting us, and we’re particularly sorry to hear the impact this had on your partner.
We’d really like the opportunity to look into these concerns and review what happened. If you’re open to it, please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to investigate this as soon as possible.
Thank you,
Sarah
TalkTalk
Talk talk took £196 pounds uout of my…
Talk talk took £196 pounds uout of my bank account they said I had been on the phone for hours that call never was made I decided I could no longer trust them I moved to another network feb last year they paid £96 pounds back in my bank even though I requested the full amount should be put back I spoke to a manager she said my new network tried to notify them but it did not go through so they kept my £100 last week I got a letter from them demanding a payment I payed just so I never have to hear from them again today they are asking for anther payment even though the manager told me she has cancelled my policy this company absolutely stinks
24 July 2026
Unprompted review
Reply from TalkTalk
Hi,
We’re really sorry to hear about your experience. We understand how frustrating and upsetting it must be to have money taken from your account for charges you don’t believe were correct, and then continue to receive payment requests after being told the account had been cancelled.
That’s certainly not the experience we want for our customers. If you’re open to it, please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to review this and look into it as soon as possible.
Thank you,
Sarah
TalkTalk
shame you cannot give -5..would take…
shame you cannot give -5..would take ages to explain, so, My advice to anyone thinking of joining these useless cretins, [ DONT.].. if you do you will seriously regret it.
2 August 2026
Unprompted review
Reply from TalkTalk
Hi,
We’re sorry to hear that you feel this way. We understand how frustrating it can be when your experience doesn’t meet your expectations, and we’re sorry that we’ve left you feeling disappointed.
If you’re open to it, we’d really like the chance to look into your concerns and see how we can help. Please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to review this as soon as possible.
Thank you,
Sarah
TalkTalk
Site is awful can not load anything I…
Site is awful can not load anything I need to change contract nearly up so will be moving
2 August 2026
Unprompted review
Reply from TalkTalk
Hi,
We’re sorry to hear about your experience. We understand how frustrating it must be when you can’t access the information you need, especially when your contract is coming to an end.
If you’re open to it, we’d really like the chance to look into this for you. Please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to help as soon as possible.
Thank you,
Sarah
TalkTalk
Worst customer service ever
Worst customer service ever! It’s been 4 days without broadband and they haven’t even cared to come and fix it. Such a horrible experience.
29 July 2026
Unprompted review
Reply from TalkTalk
Hi,
We’re really sorry to hear about your experience. We understand how frustrating it must be to be without broadband for four days and feel like you're not getting the support you need.
That’s certainly not the experience we want for our customers. If you’re open to it, please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to look into this as soon as possible.
Thank you,
Sarah
TalkTalk.
Harassed when I cancelled my contract
I was with Talk Talk for nearly 2 years. The broadband service was okay, but the customer service is very poor.
When it came time to renew, they wanted to put the monthly charge up from £28 to £44.
That price was to keep the old router, with no upgrade of any kind.
I contacted them and said that price was a joke, and they came back with £38. I again said no and told them to cancel my contract, because I could get broadband elsewhere for £26, same speed, new router.
They said that was the best they could do and let me cancel.
Before I finished the chat with the customer service rep, I basically said "please put a note on the account not to contact me with a better offer, if you can't give me your best price now, I'm not interested and I'm not playing that game".
After cancelling I received 19 calls from them in 3 days, with a lot of the calls being silent.
I had to threaten them with Ofcom and contacting the Police for harassment to get them to stop ringing, despite telling them via chat 3 times and via phone twice to stop calling me. A total joke of a company, who don't reward loyalty and harass you when you cancel.
7 July 2026
Unprompted review
Reply from TalkTalk
Hi,
We're sorry to hear about your experience. We understand how frustrating it must have been to feel your loyalty wasn't recognised, and then continue receiving calls after asking not to be contacted.
We appreciate you taking the time to share your feedback, and we're sorry this has left you with such a negative impression of TalkTalk. If you'd like us to look into any remaining concerns, please head over to https://www.talktalk.co.uk/trustpilotchat, and our support team will be happy to help.
Thank you,
Sarah
TalkTalk
Please please please avoid
Please please please avoid
The worst customer service known to man
False promises , they don’t know what their doing and have caused me so much stress and inconvenience I’ve recently noted house snd have been without WiFi for a whole month because of talk talk
14 July 2026
Unprompted review
Reply from TalkTalk
Hi,
We're sorry to hear you've experienced a delay when transferring your services to your new address. This isn't the level of service we aim to provide, and I'd like to look into this for you.
We'll be sending you a request for some additional information so we can investigate this further.
Thank you for your patience and cooperation.
Tash
TalkTalk
Excellent Internet Provider
Been a TalkTalk customer for years with no problems at all
Just renewed contract with a Fibre 500 deal, all sorted within 24 hours!
Cheers 😊
31 July 2026
Unprompted review
Reply from TalkTalk
Hi,
Thank you for taking the time to leave such a great review!
We're delighted to hear you've been with TalkTalk for years and that your Fibre 500 renewal was sorted so quickly. It's fantastic to know you've had a positive experience with us.
Thanks for your continued loyalty, and we hope you enjoy your upgraded service.
Tash
TalkTalk
Safeguarding your elderly
Have had problems with internet slowing/dropping for the last 5-6 weeks, reported issues and completed tests etc as requested without success, have recently needed to add a safeguard alarm for my 86 year old mother, which requires a continuous connection to the internet so the personal alarm could contact the control centre, I managed to contact the tech team who said the needed to do a line test and would report back to me, nothing came, then a link was sent to resolve our problem via WhatsApp, after 3.5 hours yes 3.5 hours ( only because I became bloody minded did I continue) still without success, then I had a reply stating they were closed and I could continue my discussion in 11.5 hours, does this company not care about an 86 year old lady that has trusted and paid without question this company, in light of my experience as her son in law, I say not one bit, you should never trust this company with the safety of your elderly family members.
31 July 2026
Unprompted review
Reply from TalkTalk
Hi,
Thank you for taking the time to share your experience.
I'm very sorry to hear about the ongoing issues you've experienced with your broadband service and the difficulties you've faced while trying to get support. I can appreciate how concerning this must be, particularly given the importance of maintaining a reliable connection for your mother’s personal alarm service.
This isn't the level of service we aim to provide, and we'd like the opportunity to look into this further for you. We'll send you a request for some additional information so we can investigate what has happened and work towards a resolution.
Thank you for bringing this to our attention, and we look forward to hearing from you.
Tash
TalkTalk
Avoid at all cost.
Awful customer service. Took over 2 hours and still can't register. Avoid at all cost.
31 July 2026
Unprompted review
Reply from TalkTalk
Hi,
Thank you for taking the time to leave a review.
I'm sorry to hear you've had difficulties registering and that your experience with our customer service has left you feeling frustrated.
We'd like to look into this further and better understand what happened. We'll send you a request for some additional information so we can investigate the issue and see how we can help.
We look forward to hearing from you.
Tash
TalkTalk
Unreliable service and disappointing customer support
I cannot recommend this service based on my experience.
Following the switch to Full Fibre, my Digital Voice service stopped working after just one day. I was then told it would take several days to fix, leaving me without a reliable landline.
To make matters worse, the company is refusing to provide the free one-hour Battery Backup Unit (BBU) despite Ofcom's requirements to protect customers (where relevant) who rely on their landline during power cuts.
A unreliable service and disappointing customer support have made this a very frustrating experience. I expected far better.
30 July 2026
Unprompted review
Reply from TalkTalk
Hi,
Thank you for taking the time to share your experience.
Sorry to hear about the issues you've experienced following your move to Full Fibre, particularly with your Digital Voice service. I appreciate how important it is to have a reliable phone service, and I understand your frustration regarding the battery backup unit.
We'll send you a request for some additional information so we can investigate what's happened and review the support you've received.
We look forward to hearing from you.
Tash
TalkTalk
Atrocious customer service
Atrocious customer service. Spent more than an hour trying to cancel the account on the online chat after attempts at trying to sell me full fibre broadband, which isn't available in my area, and also trying to decrease the cost, still above that of their competitors. I was finally transferred to the cancellation team. Then took more than 40 minutes before I had a response. Thankfully, I was able to get through to the team by telephone instead, though the entire process felt incredibly anti-consumer, and TalkTalk should be ashamed of this.
31 July 2026
Unprompted review
Reply from TalkTalk
Hi,
Thank you for taking the time to leave a review.
I'm sorry to hear about your experience when trying to cancel your services. I understand how frustrating it must have been to spend such a long time on chat, only to experience further delays before eventually needing to contact us by phone.
We appreciate your feedback regarding the cancellation process and the support you received. Customer feedback helps us identify where we need to improve, and we're sorry we didn't meet your expectations on this occasion.
Thank you for sharing your experience with us.
Tash
TalkTalk
paying for 500mbps getting 90
paying for 500mbps only getting 90 at most now. Been this way for weeks. Still the case. This far below the minimum much the advertised 500.
31 July 2026
Unprompted review
Reply from TalkTalk
Hi,
Thank you for your review.
I'm sorry to hear that you're not seeing the speeds you'd expect from your Fibre 500 service. Receiving speeds of around 90Mbps when you've chosen a higher speed package is understandably disappointing, especially when the issue has been ongoing for a number of weeks.
We'd like to take a closer look at what's causing this and check whether there's an issue affecting your connection. We'll send you a request for some additional information so we can investigate further.
We look forward to hearing from you.
Tash
TalkTalk
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