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Company details

  1. Education & Training

Written by the company

Talendomein is een actief bedrijf, en sinds 2000 hét grootste verkooppunt in Nederland en België voor Vertaalcomputers, Vertaaloortjes, Draagbare Vertalers, Vasco Translators, Zelfstudie- en Online taalcursussen. Door onze jarenlange ervaring zijn wij specialist op het gebied van talen leren en vertalen via allerlei media, waarmee wij een zeer gevarieerd en toegankelijk assortiment aanbieden binnen elk segment. Wij zijn distributeur voor o.a Vasco, Eurotalk, uTalk, Assimil, Pocketalk, Timekettle, ECV en Prisma en leveren aan particulieren en bedrijven. Wij bieden tevens een snelle en betrouwbare offerteservice voor onze zakelijke klanten. Producten kunnen besteld worden met een 24-Uurs bezorging, of afhaalmogelijkheid (op afspraak) bij ons vestigingsadres.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

88 reviews

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Rated 5 out of 5 stars

Fast service, good products

We bought both the WT2 Edge and the W4 Pro translator earbuds. The delivery was very fast the next day. The whole order was handled excellently and delivered with an extra free protective case, which is very convenient.
We have used both earphones at work. Our preference is the w4 Pro. You don't have to hold the mobile phone with the screen open, you just plug it in and that's it. The signal is not interrupted and the earbuds go over the ear, which is comfortable. The earbuds themselves feel durable and have a professional look to them. The
pronunciation and translations are loud and clear, translations good in the languages we used. Battery life is long. I tried it at work and it worked great. You don't have to press every time you want to talk, you just turn it on and it works. I find the product a relief, and am very satisfied.

The Wt2 Edge also works well and was very easy to set up with the TimeKettle app on my phone.The earbuds fit well, both for myself and my colleague.The translations are fast, and the speaking speed is
adjustable. You speak in your own language and the other person hears it in his. Of course, he sometimes misses a few weird or mispronounced words, but generally he understands everything. There are many language options and not unimportantly, there are many supported languages to translate.
In my case, it is very useful for communicating with some of my non-native speakers. But my first choice is definitely the W4 Pro, even though it is more expensive, this is a super innovative device for translation.
Highly recommended!

12 November 2024
Unprompted review
Talendomein.nl logo

Reply from Talendomein.nl

Thank you for your positive review! We are pleased to hear that you are satisfied with your purchase,

Rated 1 out of 5 stars

Beware, very customer unfriendly and not keeping promises

Beware. This Dutch foreign language aid products related company is the worst online company I ever encountered, Very customer unfriendly and does not keep promises.
First of all they listed a product for sale that could be delivered the next day, but when I called the next day (to inquire why no shipping email was sent) they insisted that in the small print somewhere on the site it says that they cannot guaranteed delivery times and they treated me like I ought to know that. This despite that they explicit;ly posted next day de;livery.
Then they told me that the product was not in stock and backordered and that it would be shipped within 2 to 3 days. Nowhere does it mention this on their order confirmation.
Then I called again on FRoday when the 2-3 day shipping delay they mentioned in teh call was exp[ired and I got a quite rude person on the phone that was constantly yelling and even threatened to cancel the order. He also demanded I show him a screne shot of the original ordered product where it said that there would be next day delivery. As if people do that whne ordering. Pure pretend of course that he wated to help.
Ultimately he told me that the product that was back-ordered had arrived. But they had not sent a shipping email yet. I appealed to him to become more customer friendly and ultimately he stopped his cancellation threat and said he would ship that day but he still continued to scare me by saying that he could not guarantee that the delivery service would deliver the next day.
In the end it arrived the next day. We lost a lot of additional money on this delayed delivery for other reasons. NEVER AGAIN.

8 November 2024
Unprompted review
Talendomein.nl logo

Reply from Talendomein.nl

We are sorry to hear that you had this experience. We have already contacted you via email to explain the situation.

The product you ordered was listed as out of stock at the time of your order, as clearly indicated on the product page. You placed the order and called us a day later, where we informed you that the delivery time was approximately 2-3 business days. Two days later, you called us again, and we informed you that the product was back in stock and would be shipped that day. You asked if you could be certain that the package would be delivered on Saturday, to which we responded that this would indeed be the case if the delivery service cooperated well. PostNL delivers within 24 hours with a 95% next-day delivery guarantee. This was not intended to cause any concern, but to provide clarity.

You asked us over the phone to immediately send a track & trace number, which can not be done on demand, because the shipment is arranged from our warehouse in the afternoon or evening, after which the track & trace can be sent. This indeed happened and the trackinginformation was sent later that day.

We regret any confusion this may have caused, but everything went well, and the order was delivered within the expected timeframe on Saturday.

Kind regards / Talendomein.nl

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