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takepayments Limited Reviews 65,376

•
TrustScore 5 out of 5

4.9

Card Processing Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting quick response times and effective problem resolution, often exceeding expectations. The overall service is frequently described as excellent, with consumers appreciating the ease of setting up and using their services, as well as the clear guidance provided. However, some customers also noted issues with payment processes, and a few individuals expressed dissatisfaction with customer service, citing unhelpful responses and difficulties with contract terms.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Service

Consumers find service to be positive, highlighting the team's quick, friendly, and professional assistance.... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers praise the ease of setting up... See more

User experience

People report positive experiences with user experience. Customers found the devices, such as the A920 pro,... See more

Based on these reviews

Rated 5 out of 5 stars

Takepayments provide excellent support to their customers. It's not often that i need help, and it's so good to know that the team are there to step in quickly with friendly, professional assistance... See more

Rated 5 out of 5 stars

Dealt with Ellis Hall last Saturday regarding an issue over tracking card payments made on the Friday evening sorted it all out in 5/10 minutes, sent me the appropriate details and managed to track t... See more

Rated 5 out of 5 stars

I would like to say very big thank you to a wonderful lady called Fern Hall for her amazing customer service. She's not only very professional and knowledgeable, but also friendly, approachable and... See more

Rated 5 out of 5 stars

Great experience. Very helpful and concluded my enquiry and issue very quickly with easy explanations. This follows some amazing customer service -resolving an issue and guiding me to a new featur... See more

Company details

  1. Card Processing Service
  2. Business to Business Service
  3. e-Commerce Solution Provider
  4. Payment Service

Written by the company

At takepayments, a Global Payments company, we specialise in making it easy for independent businesses to take card payments.

takepayments - we make it easy

Written by the company

Merchant services that work for you
We make getting paid simple, whether you're looking to accept card payments in store, online or on the go we have a solution for you. One of our payment consultants will come and see you to get a really good understanding of what makes your business tick. You'll get a personalised pricing package that works for you, and we can help you become PCI compliant - meaning you can take card payments securely.

Contact info

4.9

Excellent

TrustScore 5 out of 5

65K reviews

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Rated 1 out of 5 stars

Let down by the company signing me up…

Let down by the company signing me up to third parties after I told them not not when setting up the machines.
Then refusing to put it right after upholding my complaint.
Now its down to me to sort out.
Where is customer servuce

18 April 2026
Unprompted review
takepayments Limited logo

Reply from takepayments Limited

Good Afternoon, Christiaan

Thank you for taking the time to leave us a review. I’m sorry to hear you are having issues in regards to the set up of your account.

As you'll already be aware we have escalated your complaint through our process and it has been fully investigated, thank you for sharing the information. If you have anything further that you'd like to discuss, please contact us again. Any review left on Trustpilot is subject to their compliance process.

Best wishes, Stephanie

Rated 5 out of 5 stars

Great Support and friendly staff

I have always had a good experience with takepayments when dealing with their staff and today Ian was no exception. Professional, Clear, precise and engaging.
PCI compliance all completed.
Thanks Ian!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Ruan Pretorius Was very helpful I spoke…

Ruan Pretorius Was very helpful I spoke to couple of customers services from take payment who kept transferring me to different people and none could solve my query but Ruan Pretorius called and gave me a solution im very satisfied with his services

21 April 2026
Unprompted review
Rated 5 out of 5 stars

5 star service

Abid Hamid dealt with my broken card reader very efficiently. Really appreciated his flexibility to talk with my staff and ring me back when everything was sorted. 5 star service.

20 April 2026
Unprompted review

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