Take Charge America Reviews 

1,813
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 331 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff who actively assist clients in negotiating lower interest rates and establishing highly manageable monthly payment plans. Many people deeply appreciate the clear guidance and consistently supportive customer service that make navigating financial difficulties and getting out of debt much less stressful. Some reviewers were not happy with administrative communication issues and perceived delays in having creditors paid on time. A few consumers also noted occasional billing confusion, anxiety over late notifications, or unexpected difficulties regarding automatic payment withdrawals from their accounts.

What people talk about most

Customer service

People report positive experiences with customer service, noting that representatives are consistently... See more

Staff

Users describe positive interactions with staff, highlighting that representatives are consistently friendly,... See more

Service

Reviewers mention positive feedback about service, expressing deep appreciation and gratitude for the help... See more

Payment

Consumers find payment to be positive, highlighting how manageable monthly plans and significantly lower... See more

User experience

Customers had positive experiences with user_experience, describing the program as accurate, trustworthy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One thing that is important to me is communication and transparency. Take Charge America does a great job at that. I started with them 5 years ago, and they helped me reach my goals, become debt free,... See more

Rated 5 out of 5 stars

Take Charge America helped get our debtors low to no interest rates and a reasonable payment plan, and almost 4 years later our debts are paid off.

Company replied

Rated 5 out of 5 stars

We used this company over approximately 20years ago they were helping, professional and we never had any issues. They took care of everything from talking to creditors to sending the money. Before we... See more

Rated 5 out of 5 stars

This is my 2nd time paying off a debt and both times have been successful and wonderful experiences. Life happens, we make bad decisions, but it’s assuring to know your experience helps us available... See more

Company replied


Company details

  1. Debt Relief Service
  2. Credit Counseling Service
  3. Financial Consultant

Written by the company

Since 1987, Take Charge America has been committed to helping people around the country improve their financial futures. We work with individuals and families facing a variety of financial challenges to help them achieve self-reliance, financial stability and independence. Our commitment to financial education has helped us become one of the largest nonprofit credit counseling and debt management agencies in the nation. We have helped more than 1.6 million people manage their finances and repay more than $5 billion in personal debts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,813)

342 reviews in the last 12 months

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Rated 3 out of 5 stars

Late sending payments

They were easy to work with but I still receive notifications from my creditors indicating that the payments are arriving late (after the agreed upon due date) despite the draft from my account.

8 March 2026
Rated 3 out of 5 stars

Seems to take too long to get creditors…

Seems to take too long to get creditors paid. We keep getting notices on how the payments aren't being received on time by creditors and that they will cancel agreements with TCA and demand full payment if lateness continues. The lower payments for the creditors is the only strong point we've really seen from TCA.

5 March 2026
Rated 5 out of 5 stars

Both that I spoke were understanding

Both that I spoke were understanding. They were kind, reassuring, so very respectful. They didn’t make me feel like they were rushing, but listened to all my concerns and answered all my questions. They did go the extra mile. It’s wonderful to know I have an excellent team working for me. It was not complicated, it was easy. So glad that I called TCM.

2 January 2026
Rated 1 out of 5 stars

It is what it is

Take charge did get letters submitted etc and converted my Debt to one monthly plan however I consistently still get contacted by creditors saying that the payments aren’t being made according to the agreement and take charge gives me very little service or help. It is what it is.

8 March 2026
Take Charge America logo

Reply from Take Charge America

We apologize for your poor experience. Your review has been escalated to a manager to investigate.

Rated 5 out of 5 stars

Helpful

Ive been able to actually pay down my credit cards and see an improvement in my credit score since I started having take charge America help me

6 March 2026
Rated 5 out of 5 stars

TCA is great

TCA has helped our family get out of credit card debt not once but twice. It is reassuring to have such knowledgeable and professional help in them. They explain everything well and make the process very easy. I recommend them for anyone who may need help with their debt.

8 March 2026
Rated 4 out of 5 stars

It was very easy to apply

It was very easy to apply and get excepted. All of my questions were answered right away. The payment ended up being a little higher than was quoted. That’s why I gave it four stars instead of five.

29 October 2025
Rated 4 out of 5 stars

No judgement, jut responsive and kind.

TCA was very easy to work with. They were responsive and kind. There was no judgement, no guilt, just people helping me take charge of my debt and helping me make sure it doesn't happen again. 5/5 stars.

12 January 2026
Rated 5 out of 5 stars

March 6,2026

March 6,2026
I had credit debt and paying over the payment and still not getting no where so I called 211 for a credit Colsolidated and Take Charged American help me get started and I have been relieved of my debt issues, as well as housing help which has been a big hard thing to get. Wendy

7 March 2026
Rated 4 out of 5 stars

It was a very clear process and handled…

It was a very clear process and handled very fast. I can sleep at night 🌙 now. It will take me a long time (4 years) to payoff, but my credit is intact and I have learned a valuable lesson about purchasing things impulsively. I still enjoy shopping within my confines and I appreciate the things I purchased more now with real money not credit. Thank you everyone who assisted me.

4 March 2026
Rated 5 out of 5 stars

I created a lot of debt

I created a lot of debt. the advisor that helped me was amazing. She was not condescending but nice. got me on a good plan and my stress level has eased greatly. I can see the light at the end of the tunnel!!l

2 December 2025

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