Take Charge America Reviews 

1,813
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 331 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff who actively assist clients in negotiating lower interest rates and establishing highly manageable monthly payment plans. Many people deeply appreciate the clear guidance and consistently supportive customer service that make navigating financial difficulties and getting out of debt much less stressful. Some reviewers were not happy with administrative communication issues and perceived delays in having creditors paid on time. A few consumers also noted occasional billing confusion, anxiety over late notifications, or unexpected difficulties regarding automatic payment withdrawals from their accounts.

What people talk about most

Customer service

People report positive experiences with customer service, noting that representatives are consistently... See more

Staff

Users describe positive interactions with staff, highlighting that representatives are consistently friendly,... See more

Service

Reviewers mention positive feedback about service, expressing deep appreciation and gratitude for the help... See more

Payment

Consumers find payment to be positive, highlighting how manageable monthly plans and significantly lower... See more

User experience

Customers had positive experiences with user_experience, describing the program as accurate, trustworthy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One thing that is important to me is communication and transparency. Take Charge America does a great job at that. I started with them 5 years ago, and they helped me reach my goals, become debt free,... See more

Rated 5 out of 5 stars

Take Charge America helped get our debtors low to no interest rates and a reasonable payment plan, and almost 4 years later our debts are paid off.

Company replied

Rated 5 out of 5 stars

We used this company over approximately 20years ago they were helping, professional and we never had any issues. They took care of everything from talking to creditors to sending the money. Before we... See more

Rated 5 out of 5 stars

This is my 2nd time paying off a debt and both times have been successful and wonderful experiences. Life happens, we make bad decisions, but it’s assuring to know your experience helps us available... See more

Company replied


Company details

  1. Debt Relief Service
  2. Credit Counseling Service
  3. Financial Consultant

Written by the company

Since 1987, Take Charge America has been committed to helping people around the country improve their financial futures. We work with individuals and families facing a variety of financial challenges to help them achieve self-reliance, financial stability and independence. Our commitment to financial education has helped us become one of the largest nonprofit credit counseling and debt management agencies in the nation. We have helped more than 1.6 million people manage their finances and repay more than $5 billion in personal debts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,813)

342 reviews in the last 12 months

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Rated 5 out of 5 stars

It was a perfect experience with TCA

It was a perfect experience with TCA. I’m forever grateful. I lost my husband last December. I wish he was here to see it. We looked forward to this day. TCA was kind enough to lower my payment when he passed away so that I could still afford to pay while I worked things out Customer service was always polite and patient.

8 June 2026
Take Charge America logo

Reply from Take Charge America

Thank you, Pamela, for your kind words. We're deeply sorry for your loss and are grateful we could provide support during such a difficult time. We wish you all the best.

Rated 5 out of 5 stars

They make changes to payments easy on…

They make changes to payments easy on their site and can take directions by email. They call you and patiently help you make sense of the numbermathing (lol) so you can finalize amounts or give the okay. They bought out a another debt helping co and while I miss the old guy who helped me through every step directly, I am loving the modernized, no fluff system of TCA. THANKYOU

15 May 2026
Rated 5 out of 5 stars

They were a HUGE help for my debt

They were a HUGE help for my debt! I have a Master’s and couldn’t find a job. It caught up with me. TCA was able to help me go from $32K+ to $0 in about 5 years! With TCA, I also had the flexibility to make extra payments, unlike before them.

1 June 2026
Rated 5 out of 5 stars

I'm so greatful for the job at hand…

I'm so greatful for the job at hand with all my credit cards. Thank you so much you made it a very easy way so I had no stress about any of it. I wasn't sure when it changed if I would still get help, but you helped me get through that as well. So again Thank you

20 May 2026
Rated 5 out of 5 stars

I would like to thank take charge for…

I would like to thank take charge for helping me to get my credit in order. They was great. They was wonderful. They didn’t hassle me. They just did what they had to do. They helped me to pay my creditors off and pay my bill off and my credit score went up. Thanks again. Take charge.

12 May 2026
Rated 5 out of 5 stars

Take Charge America is a great resource…

Take Charge America is a great resource for anyone who wants to pay off their credit cards. Their Customer Service is excellent !! Every time I submitted a question through the portal, I received an answer within an hour. So friendly, helpful and understanding.

14 May 2026
Rated 5 out of 5 stars

Just reach out

The help I received with lowering the interest rates was wonderful because I could actually see the balances getting less and less. The people who answer the phones are helpful and compassionate. It's not a phone call anyone wants to make... but, it's the people who answer the phone make it easier.

5 May 2026

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