Tailormade Moves Reviews 

489
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the incredibly professional, kind, and supportive staff who expertly guide both property buyers and sellers through every single step with remarkable efficiency. Many people deeply appreciate receiving regular updates, helpful advice, and consistently clear communication, which successfully makes property transactions completely stress-free and straightforward. Some reviewers were not happy with the communication standards, noting that the overall process could sometimes feel a bit reactive rather than proactive. Furthermore, a few customers mentioned that early stages were quite slow and that responses to raised concerns occasionally felt somewhat defensive.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting an exceptionally friendly, professional, and... See more

Service

Reviewers mention positive feedback about service, noting it is professional, efficient, and stress-free from... See more

Customer service

People report positive experiences with customer service, consistently praising the team for being organised,... See more

Response time

Reviewers highlight positive aspects of response time, reporting consistently rapid feedback and prompt... See more

User experience

Consumers find user experience to be largely positive, highlighting smooth processes and helpful staff like a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tailormade Moves have nurtured me through my recent house move, dealing with both sale and purchase. From preparing the sale details, through the viewings and offers to support with my purchase the wh... See more

Company replied

Rated 5 out of 5 stars

Outstanding service from first introduction/visit to the property by Louise followed by equal support from the wider office based (Rhea) team thereafter. I was updated routinely with progress during c... See more

Company replied

Rated 5 out of 5 stars

Rachel and others at Tailormade moves went out of their way to find us a rental property. There were adaptable to our needs and always friendly. An extremely professional service, they appear to be a... See more

Company replied

Rated 5 out of 5 stars

Everyone we have dealt with at Tailormade has been absolutely amazing. Super responsive to questions and kept updated throughout the whole house selling journey. Louise was so professional and support... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

Being a great estate agent is about knowing the area, the property stock and the people who live and work here. Tailormade Moves has been operating in Inverness and the surrounding area since 2013 and over the years we’ve seen the area change and thousands of properties come and go. This level of knowledge makes all the difference – we know this part of the world inside out. And we understand all aspects of buying, selling and letting houses here. But our mantra is people first, property second. Tailormade Moves never forget that people are our business. We pride ourselves on doing the right thing, at the right time with the right people.


Contact info

4.8

Excellent

TrustScore 5 out of 5

489 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(489)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tailormade Go Above and Beyond!

Tailormade go above and beyond, the whole process for us selling was effortless and I’m very pleased we chose them. Would use again in future without question! Emma was amazing and nothing was a trouble!

20 May 2024
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Reply from Tailormade Moves

Thank you so much, so delighted to hear you were happy with everything! Emma and the team x

Rated 5 out of 5 stars

This is the 2nd time we ve used…

This is the 2nd time we ve used Tailormade Moves. Both times to sell a deceased family members property. They are "the best"....both times finding a suitable buyer within 2 weeks. We were kept up to date the whole process. Very friendly & professional at all times

20 May 2024
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Reply from Tailormade Moves

Aww Alison! Thank you for the lovely review! It has been such a pleasure dealing with both of the houses for you! Who knew we would be breaking records with the last one!!! Thank you for letting me see in your home which will always be special to my family! Love and best wishes Louise and all at TMM xxx

Rated 5 out of 5 stars

Emma was excellent

Emma was excellent, keeping me informed and helping me throughout.

14 May 2024
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Reply from Tailormade Moves

Thank you so much, delighted to hear you were happy with the service! Emma and the team x

Rated 5 out of 5 stars

Property was sold quickly and I didn't…

Property was sold quickly and I didn't have to do a thing. Emma was fantastic and went above and beyond .providing an excellent service.

14 May 2024
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Reply from Tailormade Moves

Thank you so much, take good care of yourself and hopefully see you soon! Emma and the team x

Rated 5 out of 5 stars

Friendly and professional

Friendly, helpful and professional staff who ensured that our purchase went very smoothly.

14 May 2024
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Reply from Tailormade Moves

Thank you so much, good luck to your Mum in her new home! Louise and the team x

Rated 5 out of 5 stars

Tailormademoves

Very profesional and helpful from the beginning, this was followed through to the conclusion with regular updates and direct contact from the agent and office staff regarding all aspects of the sale and any concerns/questions we may have had.

10 May 2024
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Reply from Tailormade Moves

Lovely to hear, thank you and good luck in your new home! Emma and TMM x

Rated 5 out of 5 stars

Excellent service

Excellent service - particularly good at communicating what is happening - first time I’ve not had to chase an estate agent for updates - very refreshing. Would definitely recommend and I would definitely use again.

14 May 2024
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Reply from Tailormade Moves

This means so much to us, thank you for such lovely words! Louise and TMM x

Rated 5 out of 5 stars

Couldn’t recommend Tailormade more

Couldn’t recommend Tailormade more. Both Louise and Ellie have been absolutely fantastic and made the whole process a breeze! Excellent communication and going out of their way to make this a positive experience. Thank you so much Tailormade!

14 May 2024
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Reply from Tailormade Moves

So delighted to hear you were happy with everything, it was a joy to find you your forever home! Good luck for the future, Louise and TMM x

Rated 5 out of 5 stars

The personal touch and the professional…

The personal touch and the professional manner with which my dealings with them were handled are the reasons I was so happy with Tailormademoves.

8 May 2024
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Reply from Tailormade Moves

So glad to hear you were happy with everything, thank you! Louise and the team x

Rated 5 out of 5 stars

Excellent Service

TMM are just so good! Louise dealt with the sale of my house and she was fab. Took the stress out of it all, kept in regular touch and prompt feedback following viewings. Highly recommend.

2 May 2024
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Reply from Tailormade Moves

Thanks so much for such a lovely review, so glad everything went well! Louise and the team x

Rated 5 out of 5 stars

Excellent service, highly recommend

I recently sold with TMM and they were excellent. Emma was friendly, professional and very efficient and the turnaround was very quick which was exactly what I needed to facilitate a quick sale. The photos and marketing were of a very high standard and they dealt with any enquiries and viewings very promptly, all the while keeping me updated. Above all, they are just a lovely, friendly bunch and I really couldn't have picked a better estate agent to deal with my sale. Would recommend 10/10!

25 April 2024
Unprompted review
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Reply from Tailormade Moves

Thank you so much for such a lovely review, Jenna! We are delighted to hear you were happy with everything! Emma and the team x

Rated 5 out of 5 stars

Stress-free professional service

Stress-free service. Very professional and easy to work with. Great at keeping me up to date. Extremely efficient at replying to emails and enquiries.

22 April 2024
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Reply from Tailormade Moves

Thank you so much for this lovely review, we really appreciate it and are so pleased you were happy with everything! TMM x

Rated 5 out of 5 stars

Super company to deal with

Super company to deal with. Every single person was helpful, polite, enthusiastic and professional

15 April 2024
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Reply from Tailormade Moves

Thank you for your kind words and so delighted to hear you were happy with everything! TMM x

Rated 5 out of 5 stars

The whole team at tailormade moves were…

The whole team at tailormade moves were friendly and professional throughout my dealings with them. Emma worked really hard to get the house sold and I couldn’t have been happier with my experience. Thank you to you all!

10 April 2024
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Reply from Tailormade Moves

So glad to hear you were happy with everything, Laura! Good luck in the new place when it comes! Emma and the team x

Rated 5 out of 5 stars

Would recommend

Great contact with agents (Iwona was really helpful).
Buyer found very quickly and the whole transaction went very smooth. Nothing was a problem- letting boiler serviceman in, getting gas and electricity final readings, etc. Overall a great experience.

28 March 2024
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Reply from Tailormade Moves

So glad to hear you're happy with everything, good luck back home! TMM x

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, highly recommend. Always keeping the customer updated with feedback from viewings. Made the selling as stress free as possible. Our agent was fabulous.

2 April 2024
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Reply from Tailormade Moves

Thank you so much for your lovely review, we hope you're settling in well in the new home! TMM x

Rated 5 out of 5 stars

Professional

Very friendly, efficient, professional and helpful

2 April 2024
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Reply from Tailormade Moves

Glad to hear you were happy with everything, thank you so much - TMM x

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