TAG Mobile Reviews 

Omg dont choose this service... cant never get ahold of anyone for days and on phone hours waiting when you do and there online help is the same take days to reply back for help.

Trash service

Scam scam within 48hours of service I figured out they are stealing FEDERAL funding and stating false information about the services ! Phone is junk SIM cards go in and out of coverage 2-3xs a day no customer service if they respond it’s 3am then they cancel my phone number and refuse to provide the codes to the lifeline !! Can’t even call in to get them because the phone system blocks you I have 50+ screen shots an will report them to the Feds! They wana play then they gonna lose cause I’m a sue them for discrimination jerk offs

Can not ever get through to speak with a customer service representative. I have called both customer service lines that they provide on the app and even put a ticket in and can not get a response nor was I able to get through to a representative. Each time i called either line i waited on hold for over 90 minutes before just giving up and hanging up. Still have got no response to my ticket or able to get anyone on the line. I understand this is government lifeline but to not get a response and wait on hold for more then 90 minutes is ridiculous.

absolute hell trying to get ahold of anybody, hell trying to fix phone, hell trying to get data. garage company

No customer service, on hold for a hour and a half before it hung up

The phone I got sent had a problem activating it keeps telling me to enter sin card but the aim card is already in the phone these phone has activating issue called and they couldn't activate the phone I feel this is a scam ....

Would rate 0 if I could. Got a Sim sent waited for that then had problems setting it up instructions were worthless. Called waited on hold 2x for over an hour each to no prevail. Was more successful on Facebook messenger to get ahold of someone, at that time I had 24 hours left to activate and they replied that I needed to wait 48 hours for a response. Decided it wasn't worth keeping my number so I signed up with assurance. TAG MOBILE SHOULD BE SHUT DOWN!!!

Their customer service is non-existent I've called six times and waited over 45 minutes each time.
I have no access to my voicemail and absolutely no way to change it.

Don't recommend this service for no one long. Wait times seem like they don't even care. We'll never get this service again.Even and if I was homeless wouldn't give them a Starr at all?

HOW DO YOU RECEIVE A CUSTOMER SERVICE REP WITH A TOTALLY INTERNALLY BROKEN PHONE??? DAYS AND DAYS & HOURS AND HOURS OF WAITING AND NOT ONE ANSWER!!! WHAT AND WHO PAYS THESE REPS THAT DON’T EXIST?? I thought Assurance was bad!! TAG MOBILE IS HORRIBLE AND WHAT A CRAP PHONE!!

The phone is nice looking, but from the very beginning, there have been nothing but problems with the phone. It freezes where you can't even answer the phone and now the speakers are just not working. Not a ringtone, no speaker, nothing. I'm surprised I can still use it. I had wanted to keep my number, but that didn't happen, and now this. I'm kicking myself in the butt. And forget about calling for help, the numbers they give don't work. So for now, I'm stuck with a piece of crap.

If I could rate them minus 10 I would!!!! phone lags not receiving messages or calls wont keep the right time went thru all the fixes that one would normally do to fix the issue and still no results. Customer service is non existent and if they do respond it is 2 to 3 days later and they haven't even read the message that was sent. So pissed off just because it's a lifeline phone does not give you the right to have such shitty customer service or phones.

Awesome Guys thank you my I phone is always at my reach

Awesome phone and I love the fact I can actually talk to a person if needed. Service and all is great, as well.

Great service clear crystal no glitches 😔

Very poor customer service that takes days for them to answer a message. I purchased a phone January 15th and received a phone that won't charge. January 28th I let them know about the problem. They asked for a picture or video showing the phone plugged in so they can try to diagnose the problem. Their site only allows a small file size so the video had to be short. I sent both a short video and a picture then they wanted a longer video telling me I can use a video compression or resizing app to send them a video. This continued back and forth while taking them several days to respond each time. I was finally able to get them to accept me returning the phone for a warranty replacement but I'm still waiting for them to reply and send the phone. It has been nearly 2 months since the phone was originally purchased and haven't been able to use. The phone numbers they have listed you can't get a live person on the phone and is only automated.

This is worst company for getting issues resolved. It may take up to 2 weeks to speak with a company rep then you are told your phone only has 15 days of warranty when the phone was damaged upon receipt. If I could rate 0 I would. I would not recommend this company to anyone. I am totally disappointed with their Customer services.

I have a life line phone that the screen fell off of ... I call to get a new phone and after three times sitting on hold for an hour each time and finally getting a human on the phone he acts like he can't hear me though I'm on a land line that never has any problems.... Hung up in me... This has to be the worst customer service of any company I have ever dealt with... T mobile is not any better.... Deal with any company other than this one.... No way to. Leave a call back number so you sit and wait for hours on end only to have the. Disconnect from the calls over and over.... I can't leave no stars or I would.

I would rate negative stars if I could.
I applied online, received a broken phone, tried reaching Tag Mobile by sending a ticket in and they couldn’t find an account??? I’ve tried numerous times and when I call the hold times are ridiculous to get a customer service representative on the phone. I am going to mail the broken phone to Tag Mobile and let them figure it out since they can’t find an account with my enrollment ID and my personal information.