Tableclothsfactory Reviews 

2,674
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that items match their online descriptions perfectly, offering wonderful quality and vibrant color choices for all kinds of festive celebrations. People also deeply appreciate the highly competitive pricing and extremely fast shipping services that consistently ensure packages arrive right on time. However, some people mentioned receiving specific products featuring thin materials or occasional quality defects such as broken plastic cups and unusable glassware. Others experienced frustrating challenges regarding customer support communication or encountered unexpected difficulties when attempting to cancel their pending orders before shipment.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and description accuracy, noting that items arrive... See more

Quality

Consumers find quality to be a major highlight, with reviewers consistently praising the high-grade materials... See more

Delivery service

Customers expressed great satisfaction with the delivery service, noting that shipping is fast, dependable,... See more

Order

Customers consistently note positive experiences with order accuracy and delivery speed, highlighting that... See more

Price

Reviewers mention positive feedback about price, highlighting that costs are very reasonable, competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 12 Polyester 12"x108" Table Runner Hunter Emerald Green - Durable & Wrinkle-Resistant Table Decor for a family reunion banquet. They arrived folded several times and had some creases. Two... See more

Rated 5 out of 5 stars

I have used Tablecloths factory many times over the years. The selection is wonderful! I can always find something that will fit my needs perfectly. The quality is great, and I continue to use the pro... See more

Rated 5 out of 5 stars

Great website for easy searching. easy ordering, fast shipping, good communication, excellent pricing. product exactly as described. We ordered one as a sample then ordered for the entire reception.... See more

Rated 5 out of 5 stars

I was so nervous about purchasing from a company that I had not previously used before for this important event. My fears were completely unfounded. Everything I ordered was exactly as described and... See more


Company details

  1. Party Store
  2. also in
  3. Wedding Service
  4. Wedding Store

Written by the company

TableclothsFactory is a premier U.S.-based e-commerce retailer specializing in high-quality event linens and party decor at wholesale prices. Founded over 20+ years ago, the company has grown into a nationwide destination for wedding planners, event coordinators, and DIY hosts


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,674)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

RETURNS AREN'T AS EASY AS STATED!!

They state they make returns easy is COMPLETELY FALSE!! I've never, EVER had a company attempt to make me feel as its my fault or I'm in the wrong for wanting a return. My delivery dates were ON or before June 30, it arrived June 30. Not blaming them for me ordering it close to my event date- I did need the item on June 29 however when I said contacted them via chat and stated I needed to return it because it was to late for me, Callie stated repeatedly that it wasn't late, I never said it was late: I said late FOR me. She was extremely rude and responding as if I had pissed her off and asked her to refund it out of her bank account or pocket! Kept reposting the same dumb statement of it not being late. Never again! She was horrible and definitely need customer service training. I didn't even lose my cool bc I had to realized she was a special type of special so I didn't want to go down that road with her or even get riled up, but she did piss me off. Do better!!

1 July 2026
Unprompted review
Tableclothsfactory logo

Reply from Tableclothsfactory

We sincerely apologize that your return request was not handled properly and did not reflect the level of service we strive to provide at TableclothsFactory.

We certainly understand your concern that, although the order arrived within the stated delivery window, it arrived too late for your needs. We also understand that the initial conversation you had with us did not properly address your concern.

Thank you for allowing us to resolve the issue with a full refund without requiring the item to be returned. We sincerely apologize again for how this situation was handled.

We appreciate you bringing this to our attention.

Rated 5 out of 5 stars

The products I ordered were exactly as…

The products I ordered were exactly as described. The color was not distorted in the photos and rang true. Everything arrives quickly and I’ve ordered from them a few times for table runners, cloth napkins, decorative flower vines and everything was perfect.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THEM

DO NOT ORDER FROM THEM. The positive reviews on Tablecloth Factory must all be bogus. Unfortunately, I ordered from them based on the reviews. I ordered $300 worth of wedding decor from them based on the reviews and I was sent an email saying I would receive my order on or before June 16. Granted, it has not been very long, but based on more recent reviews, and my failed attempts at reaching anyone from the company, I’m afraid I’ve been ripped off. They do not answer the phone - ever. Nor do they respond to the chats, $300 may not seem like a lot of money to some, but it certainly is to me. Thank goodness my wedding is still a few months away. Sadly, they stole $300 from my overall budget. If I don’t hear from them in the next few weeks, I plan on posting this all over social media to save others from being scammed.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Better than pictured!

The items we ordered were better than pictured and arrived very quickly. The prices were very good. I would recommend using them. In fact, I will be using them again!

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Loved them.

The plates and utensils I ordered were exactly as pictured and came quickly. They were perfect for my daughter’s casual wedding reception.

17 May 2026
Unprompted review

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