T4mation Reviews 

71
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Don't ever purchase anything from them. They claimed repeatedly that my item had shipped but refused to provide a tracking number. They were impossible to contact and when finally heard from; rude, sa... See more

Rated 1 out of 5 stars

stay well away from this company appalling customer service units come cheap no legs or rail with table oak table had been filled with brown filler emailed cheap plastic catches break easily emailed t... See more

Rated 1 out of 5 stars

Terrible company to deal with . Never reply . False promises on delivery and tracking information . Happy to take your hard earned cash and produce no goods !!! Would not advise any one to deal with... See more

Rated 5 out of 5 stars

Got a pop top done with a custom purple gel coat Top quality workmanship Looks fantastic. Stephen was pleasant and knowledgeable freely giving advice not only about roof but also other aspects of... See more

Company details

  1. Camping Store

Written by the company

Making memories not just vans!


Contact info

1.7

Bad

TrustScore 1.5 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 24 hours

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1.7

All reviews

(71)

12 reviews in the last 12 months

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Rated 1 out of 5 stars

Clowns

Clowns. No respect and once they have your money not interested
Bought some rear lights for my T4 was initially very pleased until empty promises of a resistor to stop my van playing dash light bingo
4 weeks still nothing so sending the lights back, they would rather accept a pair of used lights back than help a customer out. Shows the level of mentality and service
Wouldn’t buy from these numpties again if I was paid to!
In regards your reply you haven’t tried helping for 4 weeks you’ve made empty promises and not bothered helping
As for being a good company and accepting the lights back why close the eBay return instead of accepting?? Actions don’t match your words mate! Try to look good in your response but you aren’t doing what you’ve said exactly what I’ve experienced for the last 4 weeks! There is no installation error I in fact had a faulty stereo but the other lights on my dash are because of the lights
4 weeks of messaging and trying to help you say? I’ve had 2 messages from you since buying them both full of it with empty promises. Why don’t you take them back then you publicly and privately state you will but out of everyone else’s view you refuse. Read your last sentence!

12 May 2022
Unprompted review
T4mation logo

Reply from T4mation

As anyone can see from the wording Mr Rich believes it’s ok to speak to people in a very degrading and less than respectable way.
The lights have no way of making your radio go on and off! This has been caused by a installation error. 4 weeks of help and messages but it seems Mr Rich won’t listen or see sense. Yes we are happy for you to rerun the goods as any good company would.

Wish you the best of luck.

Rated 3 out of 5 stars

Great products, poor delivery

The company and products are excellent, however their postage leaves something to be desired. If ordering from them please make sure you allow a lot of extra time to your items to arrive. Next day delivery seems to take 3-4 days and std delivery of 2-4 days seems to be nearer two weeks

2 April 2022
Unprompted review
Rated 5 out of 5 stars

Hardworking, helpful, good workmanship

A big thank you to Stephen for the work he did on my T4, Got the job done even when he was 2 men down and had to do the job on his own. Fantastic price and work workmanship, would defo recommend and use him again.

20 November 2021
Unprompted review
Rated 5 out of 5 stars

I couldn't be happier with the leisure…

I couldn't be happier with the leisure battery tray I purchased, very well made strong and 100% paint finish, will definitely use this company again..
And on a plus side fantastic communication what a change that makes from other companies I have used in the past.... unbelievable customer service. Thank you guys @ T4mation

25 October 2021
Unprompted review
Rated 5 out of 5 stars

Couldn't be happier!

Couldn't be happier with the service. I ordered unit for my T4 van. They arrived late but Stephen was always on hand to chase things up for me. It was the courier who was delayed, not T4mation. During fitting the units my hubby damaged a drawer front. Stephen sent me a new one free of charge, again, great customer service. Couldn't be any happier with this company. Well done!!

22 October 2021
Unprompted review
T4mation logo

Reply from T4mation

Hey Jenny,
Thank you so much for your kind words and review. We got there in the end!
The units look stunning in your van.
Thanks again and many happy adventures.

Rated 5 out of 5 stars

Side top up roof

Stephen installed a top up roof with board bed to hight standard, quality of the product is very good.
Some extra work has been done including VW logo in two places.
Good communication from beginning to the end.I have some problems with payment as my bank didn't released founds but that didn't stop Stephen to let me go with the van back home.
Finally payment was released after 24 hrs.
So I do appreciate that kindness.

13 October 2021
Unprompted review
Rated 5 out of 5 stars

I have just had some work carried out…

I have just had some work carried out by Stephen at t4 mation inc side lift pop top insulation carpet to sides of van, leasure battery and some other bits and pieces, I am over the moon with all these jobs and I will not hesitate to recommend him to my friends 😀

11 October 2021
Unprompted review
Rated 5 out of 5 stars

Extremely satisfied with t4mation

Extremely satisfied with the customer service, kept in contact to let me know when stock was available and booked me in. I had the 5th gear upgrade and the moment I arrived I was welcomed and there was no hesitation and got straight on with the job. Extremely knowledgeable.
I will return in the future

28 September 2021
Unprompted review
T4mation logo

Reply from T4mation

Thank you so much for taking the time to share your experience.
It’s a small thing but means a lot to us.

We wish you many happy travels. Anything you need in the future just ask!

Rated 5 out of 5 stars

I have recently visited T4Mation

I have recently visited T4Mation.
I can’t begin to tell you how positive the experience is that I have had with them.

I bought a T4Mation pop top from a local to us fitter however the fit was very substandard and actually damaged our pop top!

I reached out to T4Mation on Facebook and thank goodness I did! Nothing has been too much trouble! I visited the workshop with my van a couple of weeks ago, despite a long day working on our van, the roof was just not able to be saved. I spent a fair amount of time at the workshop watching the attention to detail put in by the owner and learning really important pieces of knowledge from him. (I’m a female in my 20’s with a van that’s older than me so any good wisdom is very much appreciated!!)

I then returned with my van yesterday. T4Mation completely replaced the roof for a more than reasonable price. The quality of his work is amazing! My 1994 T4 looks brand new again! Whilst the van was there he even tinted our rear window for a very competitive price and had checked the brakes and handbrake making me aware that some safety work needs carrying out. He explained it was the reason the brakes felt as I described “bumpy”.

Honestly, the service I have received has been top quality and I will not hesitate to return for any further works!!
The owner is the most patient and friendliest man I think I have ever met, nothing is too much trouble and he has taken the time to dumb things down and explain them to me so I know what’s going on with me van!

Thankyou so much T4Mation for your high quality hard work on my van Ivy, she’s looking fab!!

6 August 2021
Unprompted review
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Reply from T4mation

Wow amazingly kind words thank you so much.
It’s a shame you had a less than great experience with a local fitter but glad we could help and put things right for you.

My self and the team wish you all the best and many happy travels.

Thank you again 🤙

Rated 1 out of 5 stars

Avoid there are better suppliers

Last review removed as it breached Trust pilots guidelines.
However it does not change the fact that I was sold a pop top that was not fit for purpose.
I am not alone in having issues of quality with this company or indeed having to be on the end of a backlash from the owner when trying to resolve issues.
Missing parts were never sent and was told by the owner that I was a learning curve for his business and they would take on board the issues raised and change the way they done things. Yet I am currently still out of pocket.
Ironic that the seller suggests I am the only one with issues yet I have had others contact me with regards to the companies poor workmanship
Pathetic to blame a substandard product on fitting saying it causes a poor standard top to sag and to have marks where the struts have no strength support..
As regards to the "blackmail" comments in the sellers response I simple suggested to them that if they resolved my issue I would have no need to let others know how bad they are on social media. No blackmail just facts. They didn't resolve my issue so I posted a bad review. That's how reviews work

20 July 2021
Unprompted review
T4mation logo

Reply from T4mation

Hi Ian,

It’s a shame you feel this way. However you know that the issues you have were caused by incorrect fitting by your installer ready set mow LTD.

Your fake report allegedly made by the dove company ltd is just that not worth the paper it’s written on.

You need to be looking at your “professional” installer as this was nothing to do with us or our product.

It is a shame you are out of pocket and we kindly offered a solution making a specific bracket just for you.

This has now been taken out of context by you and we can’t help you further. Trying to be polite our “learning curve” was that we could believe how a so called professional could get things so very very wrong.

Your threats and black Mail regarding bad reviews and everything you put on social media will not work in your attempt to get a replacement.

You are the only one who has had any issues of this kind and that is due to you poorly installing the roof causing damage.
In short we will not be giving you a refund or a replacement as it comes down to misuse.

Hope you have a pleasant day.

Rated 1 out of 5 stars

Poor

Very poor comms. Extremely disappointing.

20 May 2021
Unprompted review
T4mation logo

Reply from T4mation

Hi Chris,

Sorry you feel the communication is poor. If you would like to get in contact as we can’t actually see any communication from yourself.

We find it difficult that you are unhappy with what you claim to be poor communication but yet you have not attempted to communicate at all.

Viewing your history also looks like there is a pattern of just leaving poor 1 star reviews no good reviews for any one.......

Rated 5 out of 5 stars

Sliding side window

Took my T4 in for a sliding window fitting in the sliding door. On the morning of the day it was due to be fitted the van decided to spring a fuel leak (T4 life!) Rang Steve to explain what had happened and to rearrange the appointment. He immediately said he’d be able to fix the leak at the same time he fitted the window! Dropped the van with him and a few hours later he’d fitted the window, changed the fuel hoses and also fixed an issue I’d had with the central locking! Great workmanship and really happy with the service, will definitely be using him again for future work.

3 May 2021
Unprompted review
Rated 5 out of 5 stars

Top work from these guys

Cannot fault the work from these guys. Very helpfull with ideas I had. Kept me updated with dates and times to do the work. My bed and seat covers have been made to a high standard and have transformed my T5 to a much better camper.

3 March 2021
Unprompted review
Rated 1 out of 5 stars

Terrible workmanship

and delivers an aprentesises first attempt. I gave him the chance to fix an issue and he bodged it again. The man is a charlatan. Tried to pass off rust off miss matched metals as "Amber wax". He takes on to much work and stuff that is well above his skill level.

He told me he puts engine oil in a gear box.

And that will tell you everything you need to know about the man.

AVOID

22 February 2021
Rated 5 out of 5 stars

Great work!

I booked in with Stephen at T4Mation,

Originally I booked in for 5th gear mod, side elevating pop top and stance+ coil overs fitted.

I had a few questions for Stephen regarding the 5th gear mod, but I was unsure if it had already been done, so I asked a few questions about the RPM the van should sit at @70MPH, he gave me the answers I was looking for and the mod had already been done, so without his knowledge I would have happily paid for something that has already been done.

The pop top is fitted to a very high standard, I test drove a VW with a pop top before and the roof squeaked very loudly every time I hit a bump, but the roof Stephen has fitted doesn’t make a sound when driven!

Stephen also kept me updated daily on the progress of my van, although it ran over the time we had agreed, he just wanted to make sure that the vehicle was finished to the highest standard!
we spoke regularly to make sure I didn’t make a wasted journey.

I will not be hesitant to take my van back to Stephen when I require future work on the van!

18 February 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service from T4mation

Great customer service from T4mation! They went out of their way to help with my order and were quick to respond to my questions.
Very happy with the quality and price of the diesel heater bracket from them. I will definitely be a returning customer.

9 February 2021
Unprompted review

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