T-Mobile Reviews 

so I signed up for the service and then there was no service at my house. so I returned the phone. canceled it. and several months later I noticed I was still getting billed monthly. after three or four calls I finally got them to stop charging my card, but it was a horrible time on the phone, I lost over $600 total. my wife had Sprint service that change to T-Mobile and I wanted to put her on my cricket plan. so we canceled her service. I thought the Sprint service was prepay we pay at the beginning of every month. but then they came up with a $45 charge for whatever reason and I didn't pay it right away. so they charged it off and tried to ruin my credit. I did then eventually pay the collectors an exorbitant amount, horrible horrible experience with T-Mobile

Let’s start with you find yourself going into store buy a phone get quoted a service and then you off 60 dollars per line and yeahhh let’s bundle to save 10 dollars to add home internet, 150 sounds familiar? Well they lied to me … with horrible service and continuous up charge on my bill
The so called special plan for me turn next month to 180.00 per month
Then next month 222 per month always some excuse
Not to add drop calls , dead zones , service interruptions where I had no internet for days tried to give me 1.82 cents off ea day!🤦‍♀️
I got the game
No more
I’m going prepaid
Therefore I pay 60 dollars per line
And no matter what my bill will never include late fees and I still get to keep my phone number
and before I do that here’s how to dispute them in every way and before you sue them contact excuti office and follow these steps
Because cheating us in high numbers they’re earning millions … then we agree to some class action lawsuits getting only 20 to 30 dollars per person which saves them because they technically cheated hundreds of doll per person THEY STILL GOT PAID MILLIONS
sue them individually deny the class action check
Steps to Resolve Your Billing DisputeGather Evidence: Collect all text messages, emails, and screenshots showing the promised $60 and $20 credits.
Note the exact dates your service was out.File a Notice of Dispute: T-Mobile’s Terms and Conditions require you to submit a formal Notice of Dispute before taking them to court or arbitration.

Submit Regulatory Complaints: If customer service fails to resolve the issue, file a formal complaint with the Federal Communications Commission (FCC). This frequently gets escalated to T-Mobile’s executive resolution team.Initiate Arbitration: If the company refuses to honor your credits or refund the restore fee, you can file a claim through the American Arbitration Association (AAA) or Small Claims Court. T-Mobile's internal dispute resolution site can guide you through the process.
Further ExplorationReview T-Mobile's complete Terms & Conditions regarding dispute resolution.Use the USAGov Phone Company Complaints guide for step-by-step assistance.
contact T-Mobile's Executive Care team?

My company tried to use the T-Mobile 5G Home Internet Service. In brief, it wasn't fast enough for our company., We cancelled the service after a couple of days, got a return authorization, sent the device back and received confirmation that it was received and my account was cancelled. Two months later, they have started billing us for the service. Customer service says that when you cancel your account, the secret code you used to set up the account is discarded. So they say there is no way for them to find out why we are still being billed. It's absolutely Orwellian!

I told them to terminate my phones over a year ago they never did and sent me a bill for 700 dollars after

I had a phone on hold as the person is in boot camp with the military. T-mobile terminated the number. Now we are changing service providers as T-mobile service and coverage is TERRIBLE

I had to switch from us cellular and so far its been a joke there is no customer service...I'm recommend Verizon that's where I'm going .. so done with not feeling like I own what I pay for .. bye bye losers

Do you want a migraine headache every other month. Do you want to argue with 4 people in a row about your bill . It takes so much energy to deal with t mobile . You will need anxiety medicine just to try to pay your bill. They lie no integrity..they tell you whatever to get you to switch over and the next month almost double your bill. If they say your bill will be $87.00 ..second month the clown show starts $141.00 .Noone knows nothing..You'll have to explain yourself over and over. Mentally I couldn't do it..my mental health is more Important .They break your contract ...I will never in this lifetime get a phone with t mobile Ever!

Consistently suspending account
. Recently, my account was suspended due to international charge, but my bill was not accumulated yet to turn off my services. It is completely unprofessional.

I had 1 time 30 days data pass in Egypt and I was told is not going to renew automatically. I got 3 charges and was able to get $52 12 credited out of 2 extra bills. Bad company, bad service, and bad supervisors.
DO NOT PURCHASE DATA PASS

T-Mobile made me a promise years ago that they would never raise my rates. They have downgraded my service one time to avoid "raising my rates" and twice since more - recently in fact - they have just said "screw it" and raised my rates anyway. I have been with the company since its founding. I am leaving this month - even if it means paying more - because I do not like being lied to, nor do I like the cavalier attitude that the company's leadership exhibit on this issue. I am also tired of being forced to use AI or an app instead of real people. Their motto seems to be "WE'RE not happy until YOU'RE not happy."

T mobile told me that my service was going up by $6.00 per line and instead my total bill went up $54.00. And I am a retired senior citizen.

T Mobile is good in some large urban areas but in southern Maine they are awful. They apparently don't anticipate the massive influx of tourists in the summer so their Internet is overwhelmed. It really is not usable for much of the time. Don't waste time trying their home Internet service.

I rarely leave negative reviews, but my experience with T-Mobile has been unacceptable.

I canceled my service and switched to AT&T, yet T-Mobile has continued billing me for service I am not receiving. This happened during one of the most financially difficult periods of my life, making the situation even more frustrating and damaging.

There is no justification for charging a customer after their service has been canceled. Every unauthorized charge feels like money being taken from someone who is already struggling. Whether it’s due to poor internal processes or a failure to properly process cancellations, the end result is the same: customers are paying for something they do not have.

I’ve spent enough time dealing with this issue. A telecommunications company of T-Mobile’s size should have systems in place to ensure that canceled accounts stop being billed immediately. Instead, I’ve been left to chase down charges that should never have occurred.

If you’re considering T-Mobile, pay close attention to your bills if you ever decide to leave. My experience has been that canceling service did not stop the charges, and I’ve been forced to fight to recover money that never should have been taken in the first place.

This experience has completely destroyed my trust in T-Mobile. I cannot recommend a company that continues to bill former customers for services they are no longer receiving.

every week in having a diffrent problem but recently they closed all the stores in my area without notice.

This is the worst phone service I have ever had! They suck!!!

If I could leave 0 stars, I would.
First of all, I was an AT&T customer for over 20 years. Paid all my devices off and decided to try a new phone carrier. So I called T-Mobile.
The sale person kept trying to upsell me the whole conversation even though I told him I was a veteran on a budget.
He also told me I was entitled to 2 $300 Mastercard gift cards. Which I would have submit myself, of course. Nothing is ever easy for the customer.
He also told me I was all set and hung up.
I was not all set. My lines were not connected!! I had to immediately call back and wait to get the lines connected.
I then try to submit the refunds I was told about. I go on the T-Mobile promotions site and can’t find the promotion I was told I was entitled to. So I had to call T Mobile….again!!! Yay!!! And the lady I talked to had no idea what I was talking about and just talked in circles and basically told me to wait 24 hours.
That’s all their answer is. Just wait.
They just wanted me off the phone .
I wait the 24 hours. Look on their promotions page and that promotion is not on there. Like I said it wouldn’t be.
I have to call back again.
This time I get a woman who talks in circles to me and can not give me a straight response. And every time I ask for a manager or supervisor, they are always busy. The lady had no idea what I was talking about so in frustration I called Verizon and canceled T-Mobile. All I wanted to know was if I was getting these gift cards or not. No one could seem to tell me!!!
I call T Mobile back later that day to verify my account was canceled.
The person who answered actually was a supervisor. I told him all my terrible experiences with his company so far. He said he was upset with how I was being treated and he knew except what promotion I was entitled to!! So the promotion i was told about was real!!! Just all the customer service people I called didn’t know what I was talking about. So the people I talked to earlier had no idea how to do their jobs apparently or just were not trained well. The gentleman tried to get me to go back but I was not going to switch service for the 3rd time in 3 days.
So I figured I would get a final bill for the 3 days I used them and that would be the end of my bad experience with this company. Well, two days ago I wake up to a pending withdrawal from my checking from T-Mobile for $91. A full bill cycle!!! When they closed my account, they didn’t deactivate my autopay!!! I called right away. The lady tried to tell me that technically I owed the whole month, that they prorate me for just a few days!!! I was immediately upset again. She then did tell me since I’ve been having such a bad experience that she would try to get the charges reversed and told me to contact my bank.
Well the payment still went through. I called T-Mobile today. Again. The woman who answered did not help me. I asked right away for a supervisor. She never got me one. Just kept telling me they were busy. Meanwhile, she is telling me what all T-Mobile customer service people have….just wait longer. SMH
So we will see if I get my money back. I was with this company for only 3 days and I have never ever been treated so terribly or dealt with a company that could not just give me a straight answer.
There is always something else with them. Do yourself a favor and never ever join this terrible company. They will say all the right things to get you as a customer and then not want to help you out at all once you are a customer. I have never been so upset with a customer.

T-Mobile's customer service is horrific. After two previous failed call attempts, I again called to report that our account had received more than $600 in overcharges. After 15 minutes on hold it took another 15 minutes for verification and to review my problem. The customer service representative admitted the $600+ billing problem was T-Mobile's fault, and after over an hour on the phone he provided a $90 credit and said we would have the $600 balance in 72 hours. The balance never materialized and now I'm once again on hold waiting, it's been 20 minutes already. These companies pride themselves on waiting customers out, making them call over and over until they just give up and lose their money. They are predatory at best.

All I wanted to do was change my payment method. 3 customer service calls later, I have decided to drop them for a different carrier. The customer service is just about terrible. I even went to the store in town and the only thing the employees can do is take my money.

2 stars as I switched over from boost mobile for internet purposes and a new phone. Forget to pay your bill,pay the day after and an extra $10.00 will be applied to your already high bill(I bundlefor what I thought would be $122.00, no more than $130.00. Price lock lies!!!!! What phone company charges $10.00 for a bill paid the day after?!?! That is a hefty late fee T-Mobile!!! My bill is close to $150.00 now for an iphone 15 and wifi box that needs restarting more often than not! T-Mobile is just a notch up from boost concerning my phone service with a bundle bill higher than spectrum.(that bill used to be $123.00,maybe $130.00 with a late fee under $10.00) My bill with a $10.00 late fee is $143 and some change. Ridiculous!!!! T-Mobile wont tell you that when theyre pushing that 5 year price lock lie! Im paying installments included in my bill on an iphone 15 that is mediocre with basic upgraded features ,mediocre camera lens, and does not work anywhere near downtown stl, the heart of the city with their so called full 5g coverage that completely drops off in areas I travel to,including work ,no 5g coverage causing me to have to wifi connect to the companys internet service in order to have any type of service. 2 stars as It does have working service in under bridgesand under train tunnels which boost never did. Pay my bill and enter into a new cycle and my phone still runs slowly after paying lose to $150.00!!! T-Mobile is deceptive in gaining customers concerning their prices and overall map coverage. Its not as good ss coverage as they say at all!!! I regret this contract but T-Mobile seemed to be the only service option in my area as AT&T claims to cover areas the dont at all and spectrum internet service sucks even worse than T-Mobile so I decided to go with them outside of a wifi box selling store. (As I needed a phone upgrade also)Probably would of been the same difference but cheaper.

I contacted T- Mobile to cancel my service. I paid the final bill. After the account was paid in full they sent me another bill for $ 40.09. I paid that bill. They closed my account and I did not have access to pay online. Two months later I received a bill for $80.09. The representative could not access my account and informed me that I had to go to their store to show them all the payments that were made. They informed me to contact their corporate office. I mailed a letter to them and copies of the amounts paid to T-mobile. Because I received another bill from them I sent them another payment for $ 80.09 on 7/16/26. Now I am receiving calls from collections stating I owe $110.00. T-Mobile doesn't allow you to end your contract with them after you pay them in full. They nickel and dime you.