EE Reviews 

STRONGLY ADVISE. Stay away from them, most expensive mobile company in the whole Europe. I am customer with them and I regret so much. Other companies ofer you much better deals at even half price the EE

Very sneaky with how they go about contracts. You take out a contract with them happy to accept the monthly tariff, and then a month later the up it by 14% and say it was in a small T&C’s. They are completely more interested in taking your money, be careful if you are taking out a 2 year contract as in the final year you will be paying nearly 30% more to what you agreed to at the start of the contract! Which is so wrong!! How is this allowed?!

I feel scammed my contract has gone from £57 to £65 a month. For what a phone that has lowered in value due to new models coming out or the same basic service I received before the price increase?

Never had such shocking service..complaints number gives no option to complain.. see why..waited 4 days fir prepaid sim..arrived with no credit but says loaded in 2 days ..been week now.. thank god never had phone contract. Avoid out at all cost...can't even deal with preloaded sim

No bother EE send me an email saying you've closed my complaint and your glad you could help.
What did you exactly help with nothing and your still not getting a penny off me for broadband that keeps dropping
You can chase me for it and you'll still not get it cost you more to chase me than the early exit fee that I'm also not paying.
Going on reviews I'm not the only person that's had trouble with this company just proves there is no loyalty there to customers your just another company thinking about money.
Anyway Good luck getting any future payments from me as your getting nothing

My husband and I have both updated our Phones,Samsung S23 Ultra.
Dean in the Huddersfield Kingsgate Branch was very efficient and patient.
We are very happy with the service and loving our new phones.
Thank you. 👌BTW.. this review was from last February 2023.

They increased the tariff by 14.4%
When I sign the contract nobody tell me about increasing prices each year.
If you want to cancel the contract they want to charge you full amount. The worst company ever.

THE WORST CUSTOMER SERVICE AVOID!!

I've been with EE for at least 3 years, and every single time I contact the customer service team all I get is the most impersonal, useless, auto-generated responses.
There is no intent to offer genuine human customer interactions, their team are completely unempathetic, unhelpful and robotic in their responses.
I do not often write reviews but I am sick to death of the horrendous service - I would never choose EE again and I will be leaving the second my contract runs out.

I’d been pleased with EE and would have renewed my mobile contract but the price went up to £20+ per month for SIM only 500mb data.
Cancelling the contract was straightforward and I was sent my PAC to port my number.
Half an hour later I received a phone call from EE, they didn’t want me to leave and could reduce my monthly bill to £6 per month. I pointed out I’d already arranged a new contract, new SIM was on its way. I could cancel but that giving me more work.
Why didn’t the young man dealing with me cancelling just offer me the lower deal or put me through to someone before I finalised? I would have stayed.
You’ve lost a customer unnecessarily.

Literally the worst customer service I have ever received. Rude, unhelpful advisors who just had no clue. Glen on the tech team basically tried to blackmail me by saying he wouldn't transfer me to the cancellation team unless I agreed to pay £250. I couldn't hear the advisors for other people screaming and shouting in the background and when I mentioned this to the advisor he said 'yeah theres people messing on'...... WOW. Be cancelling as soon as I possibly can.

Would give 0 star I could. EE proceeded with the direct debit deduction despite me cancelling my contract which is no small amount. It's taken 3 phone calls and a store visit and 1 month down the line they are still sitting on the sum. They say they have records of me returning the phone etc yet is keeping my account active. This is beyond disgusting!

APPAULED, REPULSED AND DOWNRIGHT OUTRAGED.
All due to your systems making an error I'm now paying the price. In this current living crisis there was no sympathy, no means to assist just straight up "you're paying for our systems mistake on your account" I've been with EE for many years and never have I encountered such BS with them before. I'll seriously be reconsidering renewing my contract with this company. THE WHOLE WORLDS GOING TO SH!T AND YOU DONT CARE!

Very poor customer services. Have waited for over 30 minutes to speak to someone, be put on hold, and then cut off. Called back for another 30 minutes - same situation. Cut off again... What now?? All this because i tried to sign up for a £20 subscription and have been charged £40. Con.

Scammers

They sign you into a 2 year contract , then hit you with a 14.4% increase . Con artists .. if you join this company insist on 12 month only contract . Do not do 2 years .

Awful company. I am definitely swapping to sky as soon as I can. Not given these greedy people anymore of my money.

Awful company. Greedy company. Charging silly prices for a service which is shocking and lack of loyalty. There are better services and contracts at cheaper rates. 14.4% increase per phone when I’ve been with them for 20 years and I two phones with them. Over £180 per month.

Absolutely brilliant. Their live chat is fabulous and when I was doing an early upgrade their staff member on chat was very patient with me deciding! They went above and beyond to make sure I got the best deal too!

Really bad service not able to use network now so slow. Really annoying and frustrating poor service too. Hardly getting two bar at this point. I have checked speed 7.88 download and 1.21 upload, so bad. Big name but seriously services are very poor.

Don't try and get through on a Saturday, you'll be kept on hold forever more. And they send out phone upgrades without clear instructions and without charger adapter plugs these days.

An appalling company . Tried to upgrade my phone - the site fell over 3 times. Others have complained too. On 4 th occasion they took £113 from my account and no phone or upgrade found on their records! Got nowhere on the phone to them - told they couldn’t match my details even though it’s the same account they’ve used for years! I have to go to my bank to recover the money. Jumped ship to Sky. As I said appalling lot and utterly incompetent staff and systems . AVOID!!!