Only went in to get a key programmed, but they added a free car health and body check.From the receptionist Nicky to Donna, who was so nice we bought a service plan, and all the other very nice people... See more
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The service we received from Audi was very good; however, after having a service, four new tyres fitted and an MOT carried out, we certainly didn’t expect to be hearing warning alarms just 10 minut... See more
I Bought My Audi A5 at Wakefield Audi I was treated by Charlotte who help me get through all the important information I needed to do the paperwork and understand the vehicle before I drove off. After... See more
Company replied
The service was fantastic, I dropped my car off for an MOT, drove into the building and handed my keys over. I had booked a waiting appointment and they had some desks at the back for working, WiF... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Calder Park,Peel Avenue, WF2 7UA, Wakefield, United Kingdom
- 01924 241400
4.6
Excellent
767 reviews
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The service we received from Audi was disappointing
The service we received from Audi was very good; however, after having a service, four new tyres fitted and an MOT carried out, we certainly didn’t expect to be hearing warning alarms just 10 minutes down the road on the M1, alerting us to an issue with the tyre pressure.
It was both disappointing and concerning, especially after spending a considerable amount of money on the car and expecting everything to be checked and in good order.
Unfortunately, this has taken away from what was otherwise a positive experience. 😞
22 October 2026
Unprompted review
Only went in to get a key programmed
Only went in to get a key programmed, but they added a free car health and body check.From the receptionist Nicky to Donna, who was so nice we bought a service plan, and all the other very nice people, including the body shop lady manager, couldn't do enough for you. We even had a test drive to a local farm shop for a sandwich; the £10 test drive voucher paid for that. Even their coffee was nice. Normally I wouldn't use a main dealer, but Audi Wakefield has shown I may change my ideas. Will definitely use again and would highly recommend.
22 October 2026
Unprompted review
Issues
The service side of things was great as usual but I’m still waiting for a dispute to be sorted between Audi Wakefield and Audi Financial Services regarding extended warranty
20 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Everything done just as promised
Everything done just as promised, staff very pleasant and helpful..
15 October 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Charles, thank you ever so much for your kind words and positive feedback. We are delighted to hear that everything was done just as promised and that our staff were pleasant and helpful during your visit. It is always our goal to provide an excellent experience for all our customers, and your comments truly brighten our day. We look forward to welcoming you back to Wakefield Audi in the future. Thanks once again for taking the time to share your experience.
I Bought My Audi A5 at Wakefield Audi I…
I Bought My Audi A5 at Wakefield Audi I was treated by Charlotte who help me get through all the important information I needed to do the paperwork and understand the vehicle before I drove off. After few days she keep in touch to check how I’m I getting on with the car which I appreciate.
9 October 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you very much, Sheku, for your kind words and five-star review. We’re delighted to hear that Charlotte provided you with clear information and support throughout your purchase of the Audi A5. It’s wonderful to know she remained in touch to ensure you were happy and confident with your new vehicle. Your appreciation means a great deal to us, and we hope you continue to enjoy every journey in your Audi. Thanks again for choosing Wakefield Audi.
The service was amazing
The service was amazing, from start to finish Dale was really helpful.
10 October 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear NotHappy, Thank you ever so much for your kind words. We are delighted to hear that Dale provided such helpful and attentive service throughout your visit. It is always our aim to ensure every customer feels valued and supported from start to finish. Your positive feedback is truly appreciated and motivates the entire team to maintain our high standards. We look forward to welcoming you back to Wakefield Audi in the future. Warm regards, Wakefield Audi Team
Super friendly & professional team
Super friendly & professional team. Great communication, kept me updated throughout the day. I’ve dealt with the Leeds branch and had the opposite experience so was apprehensive when booking in. But would 100% recommend Wakefield branch
9 October 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Christine, thank you very much for your kind words and for taking the time to share your experience with our Wakefield team. We’re delighted to hear that you found the communication clear and the service both friendly and professional. It’s especially pleasing to know we could offer a positive experience that exceeded your expectations compared to your previous visit elsewhere. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future. Warm regards from everyone at Wakefield Audi.
Great service & extremely professional
Great service & extremely professional
7 October 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Helen, Thank you very much for your kind words. We’re delighted to hear that you found our service great and our team extremely professional. It’s always our aim to provide the best possible experience for our customers. Your positive feedback is truly appreciated, and we hope to welcome you back to Wakefield Audi in the future. Kind regards, The Wakefield Audi Team
Well my first experiance was…
Well my first experiance was dreadful!!!
When i picked The new car up in Oct 24.the promises that were made on first starting the sale ? Promises not kept and the car not having certain extras
that was stated on first interveiw.And nothaving a tank of gas as fist agreed? The sales manager completley not intrested and off hand. Contact Audi uk...he kept mentioning !!!!COMPLETLEY NOT UNDERSTSTANDING MY POINT!!!!....BUT I WAS ONLY A MOBILITY CUSTOMER...THATS WAS THE IMPRESSION...i waited over THREE HOURS FOR SOMEONE TO SHOW ME MY CAR??? NOT IMPRESSED!
MOVE ON TO MY VISIT TO HAVE MY SERVICE ON THE CAR(APART FROM THE 5 E MAILS ASKING ME TO BOOK MY. SERVICE,THAT I HAD ALREADY BOOKED THROUGH ADELE....AND CONFIRMED DETAILS ON THREE OCCASIONS?).
As for the day it was completley different to my first visit.......Very hepful switch board opperators. and staff ,it was my first service so i was unsure of the proceedures.
I was greated and guided through which was helpful. Not one issue... i was helped greatly by James Cook with a demo car.....as i had a doctors appointment on the same day ( out of the blue) but urgent !. So 100% different very proactive and addressed and actioned with purpose.
.impresive. i spoke to James re next year buuing a car as my confidence has been renewed!!! Even though i still didnt get the fuel i was promised last year???
10/10 great...Mr CFW.
2 October 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Mr Wiltshire, Thank you for sharing your detailed feedback. We sincerely apologise for the disappointing experience you initially had when collecting your vehicle. It is regrettable that the promises made during the sale process were not fully honoured, and that you did not receive the fuel as agreed. We appreciate your patience during your visit, especially the lengthy wait to view your car. However, we are pleased to hear that your subsequent service appointment was a far more positive experience, particularly with the assistance provided by James Cook. It is encouraging that this has renewed your confidence in us. Your feedback is invaluable, and we hope to continue providing you with the high standard of service you expect in the future. Kind regards, Wakefield Audi Team
Dale was excellent and helped us with…
Dale was excellent and helped us with all our queries making the whole process as hassle free as it could be. Thanks Dale.
30 September 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you very much for your kind words, Mr Stones. We are delighted to hear that Dale provided excellent support throughout your experience and addressed all your queries thoroughly. It’s wonderful to know the process was as hassle-free as possible for you. We truly appreciate you taking the time to share your positive feedback and for choosing Wakefield Audi. Should you require any further assistance in the future, please do not hesitate to get in touch. Thanks once again.
Louis is a fantastic part of the…
Louis is a fantastic part of the Wakefield team. His service levels from the moment I enquired to the time he handed over the car was excellent.
I had a very specific brief, and I know my way around a car spec and he delivered!!! So much so that I became a Wakefield customer rather then where I have been previously!!
Louis is a huge asset to your team. Love the care and the quality of the car and attention received.
Thank you
Jonathan
25 September 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Jonathan, Thank you ever so much for your kind words. We are delighted to hear that Louis provided excellent service and met your specific requirements so thoroughly. It’s fantastic to welcome you to the Wakefield family, and we’re pleased you love your new Audi and the attention you received. Your feedback truly means a great deal to us all. Warm regards, The Wakefield Audi Team
Good service from start to finish
25 September 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you, Alan, for your wonderful review. We’re delighted to hear you experienced good service from start to finish. Your kind words mean a lot to the entire Wakefield Audi team. We truly appreciate your support.
Open and welcoming approach as always
Open and welcoming approach as always
Issue dealt with promptly and effectively
23 September 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Joe, Thank you very much for your kind words and positive feedback. We are delighted to hear you felt welcomed and that your issue was dealt with promptly and effectively. It is always our aim to provide a friendly and efficient service to all our customers. Your support means a great deal to us, and we look forward to assisting you again in the future. Should you need anything else, please do not hesitate to get in touch. Kind regards, The Wakefield Audi Team
Wakefield Audi and their Lindsey Rolls…
Wakefield Audi and their Lindsey Rolls front of house manager fitted me in at very short notice had car for two days and resolved my problems, brilliant
17 September 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Mr Long, Thank you very much for your kind words and positive feedback. We are delighted to hear that Lindsey Rolls and the team were able to accommodate you at short notice and resolve your car issues promptly. It’s wonderful to know you were satisfied with the service provided during your visit. Your support means a great deal to us, and we look forward to welcoming you back to Wakefield Audi in the future. Wishing you safe and enjoyable journeys ahead. Kind regards, The Wakefield Audi Team
Service experience not as good
I went in for a servicing. But I felt discriminated as I had a lease car and not on a service package. All other customers were offered drinks whilst waiting to pick cars back up and offered drinks for on the way home. But I was not even offered anything.
21 September 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Akhil, thank you for taking the time to share your experience with us. Firstly, I would like to sincerely apologise that you felt overlooked during your visit. We understand how important it is for every customer to feel welcomed, valued, and well looked after while visiting our dealership, and I am sorry that this was not reflected in your experience. I would also like to reassure you that we have a strict commitment to treating all customers fairly and equally, regardless of whether they own, finance, lease, or service their vehicle with us, and regardless of whether they have a service plan in place. We do not differentiate between customers based on the type of vehicle ownership or service arrangement, and discrimination of any kind has absolutely no place within our business. While refreshments are something we aim to offer to all customers where possible, I appreciate that seeing others receive this service when you were not understandably left you feeling excluded. Having reviewed your comments, it appears that we fell short of our usual standard of customer care on this occasion, and for that I am genuinely sorry. Please be assured that your feedback has been shared with the relevant management team so that we can remind our colleagues of the importance of consistently offering the same level of hospitality and service to every customer. We want all customers to leave feeling they have been treated with equal respect and consideration throughout their visit. Thank you again for bringing this to our attention. Whilst I regret the impression this has left, I hope I have been able to reassure you that there was no intention to discriminate and that we remain committed to providing a fair, welcoming, and inclusive experience for every customer. Kind regards, Wakefield Audi.
Being honest....the experience was good because of Courtney
Being honest, the customer experience was a little bumpy until I was allocated a case manager. However, when Courtney was allocated, the experience was fantastic, very helpful and kept me updated on progress with the repairs. It was really appreciated and the car is now running perfect (which I hope continues). The goodies were a lovely gesture after what was a frightening experience after a malfunction with a 6 month old car. One minor criticism - there was no hire car available which had to be sourced from elsewhere in the country. This was no fault of the team at Audi Wakefield just the company policy which needs a rethink especially where there is a fault such as this. Overall though, a nice friendly team especially Courtney!
16 September 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Clairsey, Thank you for your honest and thoughtful feedback. We’re delighted to hear that Courtney was able to provide a fantastic level of support and keep you well informed throughout the repair process. It’s reassuring to know your car is now running perfectly. We also appreciate your kind words about our team and understand your point about the hire car availability. Your comments mean a lot, and it’s encouraging to know the little extras were appreciated after such a worrying experience. Best wishes, Wakefield Audi Team
Purchased a car
Purchased a car and had the pleasure of Louis. He was extremely helpful, polite and such a lovely guy. He did everything for me from the start to finish, I would definitely recommend going to him.
8 September 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you very much for your kind words, Becky. We’re delighted to hear that Louis provided such a helpful and polite service throughout your car purchase. It’s wonderful to know you felt supported from start to finish. Your recommendation means a great deal to us. We hope you enjoy your new car and look forward to welcoming you back in the future.
Great service as always
Great service as always. Well looked after and kept informed while my car was in.
Darrian was brilliant, very helpful and friendly.
9 September 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Juliet, Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that you felt well looked after and kept informed throughout your visit. It’s wonderful to know that Darrian provided brilliant, helpful, and friendly service – we’ll be sure to pass on your lovely comments. Your continued support means a great deal to us, and we look forward to welcoming you back to Wakefield Audi in the future. Best regards, The Wakefield Audi Team
We had the absolute pleasure of being…
We had the absolute pleasure of being looked after by Louis and Hannah.
Louis was superb, worked very well with what we was looking for and within our budget. Nothing was a trouble for him and kept us in the loop all the way through, will definitely be a returning customer just for the service we received from him. A credit to the company.
The seamless handover was completed by Hannah, everything was explained throughly and we received a couple of aftercare calls which was a nice touch.
Thankyou to Louis and Hannah for such a great experience 🙂
Chris and Rebecca
2 September 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you, Chris and Rebecca, for your lovely comments. We’re delighted Louis and Hannah provided such a positive experience and excellent service throughout. It’s wonderful to hear you felt supported and informed every step of the way. We greatly appreciate your kind words and look forward to welcoming you back in the future.
Great staff made for first class…
Great staff made for first class customer experience
5 September 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear SD, Thank you ever so much for your wonderful five-star review. We are delighted to hear that our team provided a first-class customer experience during your visit. It is always our aim to ensure every customer feels valued and well cared for, and it’s heartening to know we achieved this with you. Your kind words mean a great deal to all of us at Wakefield Audi. We truly appreciate you taking the time to share your positive experience. Warm regards, The Wakefield Audi Team
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