My car was in for repair and was in your workshop for a few days getting the problem resolved. Sam was brilliant and kept me fully informed on the cost and how the work was progressing. Your staff alw... See more
Location
Switch locationWainwright Road, Knightsbridge Park, WR4 9FA Worcester, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Front of house staff friendly and approachable. Seemed to care about customers. You need to improve your WiFi or provide something to relieve boredom whilst waiting.
Company replied
Booked a service in for Tuesday 29th , Ashley rang me Monday asking if I wanted to drop the car off Monday night for the twilight shift to service my car, I dropped it off , had a phone call Tuesday m... See more
Company replied
Another great experience at MINI Worcester. Pete looked after me again while the car was in for its MOT and brake fluid service. As always, he was friendly, helpful and kept me updated throughout... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Wainwright Road, Knightsbridge Park, WR4 9FA, Worcester, England, United Kingdom
- 01905459600
4.5
Excellent
318 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My car was in for repair and was in…
My car was in for repair and was in your workshop for a few days getting the problem resolved. Sam was brilliant and kept me fully informed on the cost and how the work was progressing. Your staff always provide good customer service
7 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We were kept up to date with the…
We were kept up to date with the service and Sam made sure we got the car back the same day despite the additional work required.
9 October 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Thank you very much for your kind words, Jonathan. We’re delighted to hear that Sam and the team kept you informed throughout the service and ensured your car was returned to you on the same day despite the additional work needed. It’s always our aim to provide a smooth and efficient experience for our customers. Your feedback is greatly appreciated and motivates us to maintain the high standards you experienced at Sytner Worcester BMW. We look forward to welcoming you back in the future.
Good customer care
Front of house staff friendly and approachable. Seemed to care about customers.
You need to improve your WiFi or provide something to relieve boredom whilst waiting.
8 October 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Karen, thank you for your kind words about our front of house team. We’re delighted to hear you found them friendly and approachable, and that they made you feel valued. We appreciate your feedback regarding the WiFi and boredom relief during waiting times. It is important to us that our customers have a comfortable experience, so your comments will certainly be taken on board. We hope to welcome you back to Sytner Worcester BMW again soon.
Top service. Great staff. Receptionist brilliant and really helpful.
Great staff. Brilliant communication. Receptionist was brilliant.
29 September 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Scott, thank you ever so much for your kind words. We are delighted to hear that our team, particularly the receptionist, provided brilliant service and communication during your visit. It is always our aim to ensure every customer feels welcomed and valued. Your positive feedback truly means a lot to us. We look forward to welcoming you back to Sytner Worcester BMW in the future. Wishing you all the best with your vehicle.
Booked a service in for Tuesday 29th
Booked a service in for Tuesday 29th , Ashley rang me Monday asking if I wanted to drop the car off Monday night for the twilight shift to service my car, I dropped it off , had a phone call Tuesday morning @ 8.15am saying it was ready to collect what more can you ask for.
28 September 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Thank you very much for your kind words, Andy. We are delighted to hear that Ashley and the team provided such a convenient and efficient service for you. It’s wonderful that the twilight shift option allowed you to drop off your car with ease and have it ready promptly the next morning. Your positive feedback truly means a lot to us. We look forward to welcoming you back to Sytner Worcester BMW in the future. Thanks again for sharing your experience.
Excellent service provided
Excellent service provided.
Very professional vehicle technician carl
Great customer service.
Would definitely recommend.
28 September 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that Carl provided you with professional and excellent service, and that our customer care met your expectations. It is always rewarding to know our team’s efforts are appreciated. Your recommendation means a great deal to us. We look forward to welcoming you back to Sytner Worcester BMW in the future and continuing to provide the high standard of service you experienced.
Mediocre Warranties
Mediocre Warranties
Purchased a brand-new BMW 5 series plug-in hybrid end 2024 , by August 2025 it had been back to BMW twice with faults ranging from auto-hold inoperable & informalant going completely off & not coming back on , roadside were called & had to book in at the garage for more in depth scrutiny , diagnostics done & away we go . Service done Jan 2026 , pointed out a recall of the wiring loom secured . April 2026 , severe dangerous major misting of the whole vehicle & was told the scuttle panel needed replacing due to build up of water , waited 13 weeks for the part to be replaced . Sept 2026 catastrophic faults & shut down of X Drive , steering stability , braking system & adaptive cruise control to name but a few , in again for diagnostics & everything wiped clear , given a clean bill of health & away we go again , 5 days later yet another breakdown same as previous but worse 14 serious warnings all connected to below the scuttle panel....BMW now say its not the scuttle panel but every BMW forum & independent forum states these issues are due to water leakage from this & into the DSC unit . BMW subsequently wash their hands of this & the poor puppets ( no offence ) on the end of the phones at branch & BMW customer service read from the training script to tell you your warranty doesn't cover this issue . To boot your thrown under the bus after paying over £90000 for a car with ongoing issues . You may well say only 18months old , however when you begin delving into this further you find the car was manufactured January 2024 & Delivered end 2024 . This vehicle amongst others clearly were sat in large shipyards seeping in water etc for nearly a year .
This seriously is one of the worst experiences I have ever had with a car manufacturer.
To have purchased a brand-new BMW, expecting a reliable, high-quality vehicle and the level of customer service that should come with paying a premium price. Instead, I have been left with a vehicle that is not fit for purpose and a manufacturer that seems unwilling to take responsibility for the situation , the most unacceptable part of this experience is not only the problems with the vehicle , but BMW’s complete lack of honesty when I raised my concerns. Instead of working with me as a customer to resolve the matter properly, I have been passed from one department to another, with no clear accountability and no satisfactory solution.
Customers should not have to fight with the manufacturer after buying a brand-new car especially a premium brand like BMW .
BMW should be standing by its product and taking responsibility when clearly a new vehicle does not meet the standards a customer has paid for .
When you have spent a substantial amount of money on a supposedly premium vehicle, yet having been left feeling completely ignored , unsupported & the way this matter has been handled has been extremely disappointing and has destroyed my total confidence in BMW.
Based on this experience you should seriously reconsider purchasing a BMW. The biggest disappointment has not only been the vehicle itself, but the way BMW has treated me when I needed the company to stand behind its product.
A Loyal Customer Let Down by a Complete Breakdown in Standards.
BMW UK has demonstrated a remarkable disregard for customer loyalty, brand integrity, and basic accountability that showed not only a lack of urgency & a total lack of respect .
For a company with BMW’s heritage, this is deeply disappointing, and it raises serious questions about how they value their customers once the sale is complete .
29 September 2026
Unprompted review
Excellent service …
Booked car in for a service and the price was very good and the man who booked us in could not have been more helpful. Been using this garage (formerly rybrook) since I bought the car with only 25 miles on the clock.excellent service.!
23 September 2026
Unprompted review
Poor front desk reception and loan car provision
Booked in for brake fluid service, MOT and loan car. Checked in and told someone would be with me shortly. Left for 30 mins and after seeing other customers being served before me, I asked if I’d been forgotten. Service Dept then told me no one had let them know I was here.
Escorted to loan car to be told a complaint customer had had the car before me and left it without hardly any petrol. Not impressed with this service at all.
21 September 2026
Unprompted review
Fantastic dealership massive thanks to…
Fantastic dealership massive thanks to Courtney cook and Guy Becket for all there help
Best dealership in the uk
18 September 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Alec, Thank you ever so much for your wonderful review. We truly appreciate your kind words and are delighted to hear that Courtney Cook and Guy Becket provided you with excellent assistance. It means a great deal to us to be regarded as one of the best dealerships in the UK. Your support and feedback are greatly valued, and we hope to continue delivering the same high standard of service in the future. Thanks once again for choosing Sytner Worcester BMW. Kind regards, The Sytner Worcester BMW Team
Ashley was really helpful
Ashley was really helpful, I explained I recently bought the car and wanted the service department to go through it with a fine tooth comb. Ash provided me with regular updates throughout the day on what the findings were. He also arranged a Uber for me once I had dropped the car off. Great service overall.
18 September 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Dan, Thank you very much for your kind words. We are delighted to hear that Ashley provided you with such attentive and thorough service, keeping you informed throughout the day. It’s great to know that the attention to detail and arranging your Uber made your experience a positive one. Your feedback is truly appreciated, and we’re pleased that you felt well supported during your visit. We hope you continue to enjoy your car and look forward to assisting you in the future. Best wishes, Sytner Worcester BMW Team
Peter and Tom in the service department…
Peter and Tom in the service department are so helpful, nothing is too much trouble
18 September 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Pippa, Thank you ever so much for your kind words. We are delighted to hear that Peter and Tom provided such helpful and attentive service during your visit. It’s always our aim to ensure every customer feels valued and supported, and it’s wonderful to know that nothing was too much trouble for them. Your positive feedback truly means a lot to the team here at Sytner Worcester BMW. We look forward to welcoming you back in the future. Best regards, Sytner Worcester BMW Team
Everyone very professional and friendly
17 September 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Miss Walker, Thank you ever so much for your kind words. We are thrilled to hear that you found everyone at Sytner Worcester BMW to be both professional and friendly. Providing excellent customer service is something we truly value, and it’s wonderful to know our team’s efforts have made a positive impression. Your feedback is greatly appreciated, and it encourages us to maintain the highest standards. We look forward to welcoming you back in the future. Warm regards, The Sytner Worcester BMW Team
Brilliant experience
Brilliant experience. Professional team to deal with and all went well. we love the car and would use Sytner to purchase a future vehicle.
10 September 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Thank you, Ian, for your wonderful review. We are delighted to hear you had a brilliant experience with our professional team and that you love your new car. It is always our aim to ensure every customer feels valued and well looked after throughout their purchase. Your kind words mean a great deal to us, and we look forward to welcoming you back to Sytner Worcester BMW when you’re ready for your next vehicle. Wishing you many happy miles ahead!
The excitement of driving a BMW
After owning two BMW X4's over the past 9 years I knew finding a replacement was not going to be easy. The X4 is an absolute dream to drive and own. My cars have been cheap to run and maintain but sadly now retired they are out of my price bracket. Over many weeks I have test driven several cars but none offered the exciting feel of a BMW. After spending many hours at BMW in Worcester with the help of Tony Facer I settled on a series 2 X drive active tourer. After two days of driving this new car my confidence in BMW has been rekindled.
14 September 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Teddy Eddie, Thank you for sharing your positive experience with us at Sytner Worcester BMW. We are delighted to hear that your new Series 2 X Drive Active Tourer has rekindled your confidence in BMW. It’s wonderful to know that Tony Racer and the team were able to assist you in finding a vehicle that meets your expectations. We truly value your loyalty to the BMW brand over the past nine years and appreciate you choosing us for your latest purchase. Wishing you many enjoyable journeys ahead.
Quick, easy and friendly.
Quick, easy and friendly service by Thomas and the team, especially as my work was covered under warranty. I was kept updated and had the vehicle returned quickly; thank you for all your help Thomas and the team.
4 September 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Liam, thank you very much for your kind words and positive feedback. We are delighted to hear that Thomas and the team provided you with a quick, easy, and friendly service, especially with your warranty work. It’s great to know you felt well informed throughout the process and that your vehicle was returned promptly. Your appreciation means a lot to us, and we look forward to assisting you again in the future. Many thanks once again for choosing Sytner Worcester BMW.
Very efficient and attentive
Very efficient and attentive. Problem resolved without any issues.
11 September 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Rebecca, Thank you very much for your kind words. We are delighted to hear that you found our service efficient and attentive, and that your problem was resolved smoothly without any issues. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. It is always our aim to provide a seamless experience for all our customers. We look forward to welcoming you back to Sytner Worcester BMW in the future. Kind regards, The Sytner Worcester BMW Team
Quick service
10 September 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you experienced quick service at Sytner Worcester BMW. Our team always aims to provide efficient and friendly assistance, ensuring that every visit is as smooth as possible. Your positive feedback is greatly appreciated and motivates us to maintain our high standards. We look forward to welcoming you back in the future.
Very friendly team helpful and…
Very friendly team helpful and efficient 10 out of 10
10 September 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Karen, Thank you ever so much for your wonderful review. We’re delighted to hear that our team at Sytner Worcester BMW was friendly, helpful, and efficient during your visit. Your kind words and a perfect 10 out of 10 rating truly mean a lot to us. It’s always our aim to provide an outstanding experience for everyone who walks through our doors. We look forward to welcoming you back again in the future. Warm regards, The Sytner Worcester BMW Team
Brake repair
My car was taken on time and a good job done, and I was looked after by Tom Kelly and he kept me informed
10 September 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear D Holloway, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Tom Kelly provided you with excellent care and kept you well informed throughout the process. It is always our aim to ensure that our customers feel looked after and receive a high standard of service. Your positive feedback means a great deal to us, and we look forward to welcoming you back to Sytner Worcester BMW in the future. Kind regards, The Sytner Worcester BMW Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.