I had a polished welcome by reception who clearly knew about my walk in appointment.It was carefully explained how the walk in appointment would work by Hollis who was also welcoming whilst mainta... See more
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See what reviewers are saying
I had a great experience with this Sytner car shop. My parking sensor malfunctioned, and the did not charge me before they could find a reason. That required an order of a new one from Germany as I ha... See more
Company replied
Buying a bmw i was expecting high standards of service and aftercare. Purchased a 2 series and had no inital issues but within 4 month of having the car was told it required a major service (£600) . A... See more
Really happy with my experience at BMW Warwick. Sean was so friendly, helpful and professional from start to finish, and made the whole process really straightforward
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Fusiliers Way, CV34 8DD, Warwick, England, United Kingdom
- 01926333888
4.3
Excellent
272 reviews
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BMW Warwick BEWARE!!
I recently had my car serviced at Sytner Warwick for a brake fault.
The service that I recieved was the worst service I have ever had!!
They said it would a couple of days and 8 weeks later I got my car back!
If you are going to get your car serviced here, request they leave all of the parts replaced in the boot of you car so you can actually see them!
They claimed my car had a DSC fault, on a car that has beed driven twice in the last four months, they replaced the part, I drove it home and problem was still there, then they said it was a wiring loom that was the cause of the problem, so we waited again, and then I was told it was the DSC unit again, so they replaced the brake caliper which is what they should have done originlly as the fault was the pads were engaged 100% of the time.
I doubt if the DSC unit was even faulty, especially when they claimed it was the wiring loom and then they replaced the DSC again then they replaced the caliper.
Then they make me feel like an idiot because I have paid over £3,000 for them to repair my car, they have no idea on how to repair a car!
The 'Service' Adviser I dealt with is next to useless his name is Ronan Ferguson, beware if you have the unfortunate fortune of getting stuck him!
When I asked for compensation for the delay they just blank you! I have asked for the parts and yet a gain I have been blanked!!
It will be worth the drive to Coventry to get my car serviced in future!!
5 May 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Mark, We are truly sorry to hear about your disappointing experience at Sytner Warwick BMW. This is certainly not the standard of service we aim to provide. We understand your frustration regarding the delays and communication issues you encountered. We would like to invite you to contact our Aftersales Manager, Jody Boyle, at jodyboyle@sytner.co.uk, so we can better understand your concerns and discuss them further. Kind regards, Sytner Warwick BMW Team
Saw the receptionist on arrival,gave…
Saw the receptionist on arrival,gave her my reg no,she told me to sit in showroom,15 mins later a guy came and said no record of my car,she had got the wrong reg number,then he told me my service plan had finished,and had no extended warranty,he went away for 5mins,they had found the service plan,but definitely no warranty,I insisted there was,he left me again sat in the middle of the showroom,when he came back asked me to come to the service desk,she said I had no warranty,told me to go home and check,at no time was I offered a drink,I came home very upset,rang BMW warranty,told them I paid in March on my bank statement,they said you do have warranty,they rang the dealership,all this has put me off ever going there again.
30 April 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Gillian, We sincerely apologise for the confusion and poor experience you encountered during your visit. This is not the standard of service we aim to provide, and we understand how upsetting this must have been. We would like to invite you to contact our Aftersales Manager, Jody Boyle, at jodyboyle@sytner.co.uk, so he may personally address your concerns and work towards a resolution. Thank you for bringing this to our attention. Kind regards, Sytner Warwick BMW
Updated. Extremely poor communication and…
Update:
Following my review, Jody Boyle, Aftersales Manager, contacted me directly to discuss my concerns. He acknowledged the communication failings, apologised for the experience and took steps to put things right.
Whilst my original comments accurately reflected my experience at the time, I do appreciate the way the matter was subsequently handled and the effort made to restore my confidence.
Extremely poor communication and complaint handling from Sytner BMW Warwick.
I raised a formal concern regarding a repair dispute and, despite repeated emails and requests for updates, the Centre failed to respond directly for an extended period. Communication only progressed after repeated intervention from BMW UK Customer Relations.
Throughout the process I was repeatedly left chasing responses, with promised contact timelines missed and little to no proactive communication from the Centre itself.
The matter was ultimately resolved by BMW UK, but the level of customer service and responsiveness from Sytner BMW Warwick fell well below what I would expect from a premium retailer network.
29 January 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Jc, We sincerely apologise for the poor communication and lack of responsiveness you experienced at Sytner BMW Warwick. This is not the standard of service we strive to provide, especially as a premium retailer. We appreciate your feedback and regret any frustration caused during the process. We would like to invite you to contact our Aftersales Manager, Jody Boyle, at jodyboyle@sytner.co.uk to discuss your concerns further. Kind regards, Sytner BMW Warwick
All show no substance
All show no substance
AI telephone system, difficulty getting anyone to answer the telephone, even reception. Not sure if messages left are passed on to the right person.
Spent an inordinate amount of time waiting in reception area and then promised phone calls returned days late with lame excuses.
The culture/service seems prententious and disingenuous.
Avoid.
28 April 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear TatiGill, We are truly sorry to hear about your disappointing experience at Sytner Warwick BMW. Your feedback regarding the telephone system and delays in communication is concerning, and we appreciate you bringing this to our attention. We strive to provide genuine and attentive service to all our customers. We would like to invite you to contact our General Sales Manager Mahmood Rashid, at mahmoodrashid@sytner.co.uk, to discuss your concerns further. Kind regards, Sytner Warwick BMW
Very helpful and welcoming
Very helpful and welcoming. Video of walk around was useful. Easy to work from the dealership whilst waiting.
27 April 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Helen, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our team helpful and welcoming during your visit. It’s great to know that the video walk-around was useful and that you were able to work comfortably whilst waiting at the dealership. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, The Sytner Warwick BMW Team
Too long for a waiting appointment.
Booked a waiting appointment for a simple brake fluid service, thinking that it wouldn't take too long. But for nearly 3 hours, that's too long! The garage should not cram too many cars in at the same time.
Other than that, it's ok.
27 April 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Thank you for your feedback. We apologise for the longer than expected wait during your brake fluid service and understand how frustrating this must have been. We aim to provide a smooth and efficient experience for all our customers, and it is disappointing to hear that this was not reflected during your visit. We appreciate your understanding and are pleased to know that, aside from the wait, your experience was satisfactory. Your comments are valued and help us improve.
Thank you
Helpful courteous staff who kept me fully informed of my vehicle’s progress after I asked for the work to be done within a limited timeframe due to another urgent appointment that day. Thank you!
21 April 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear LP, Thank you very much for your kind words. We are delighted to hear that our team was helpful and courteous throughout your visit, and that you felt fully informed about your vehicle’s progress. It’s always our aim to accommodate our customers’ needs, especially when time is of the essence. Your feedback is greatly appreciated, and we hope to continue providing you with excellent service in the future. Thanks once again for choosing Sytner Warwick BMW. Kind regards, The Sytner Warwick BMW Team
George attended to me very efficiently
George attended to me very efficiently, the car was returned in good order at the time specified
22 April 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Mike, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that George attended to you efficiently and that your car was returned in good order and on time. It is always our aim to provide a seamless and professional service, and your feedback is greatly appreciated. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, The Sytner Warwick BMW Team
Check in at the dealership was…
Check in at the dealership was easy.Service advisor was excellent.Receptionist offered coffee when needed,very good.Vehicle ready when promised and with no nasty financial surprises.Complimentary wash and vacuum was the best I’ve had with Sytner ,so well done.
21 April 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Mr Folkes, Thank you very much for your kind words and for taking the time to share your experience at Sytner Warwick BMW. We are delighted to hear that the check-in process was straightforward and that our service advisor and receptionist provided excellent care. It’s wonderful to know your vehicle was ready as promised, with no unexpected costs, and that you appreciated the complimentary wash and vacuum. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.
Purchased my X3 from BMW Warwick this…
Purchased my X3 from BMW Warwick this week, fantastic service. Paolo and Sean really looked after us, very professional, knowledgeable and great customer services skills. I would 100% recommend the dealership, brand and both Paolo and Sean to others.
21 April 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Jason, Thank you very much for your kind words and for choosing BMW Warwick for your X3 purchase. We are delighted to hear that Paolo and Sean provided you with such professional and knowledgeable service. It’s wonderful to know you felt well looked after throughout the process. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience. We hope you enjoy your new vehicle and look forward to welcoming you again in the future. Best wishes, The BMW Warwick Team
Excellent personal service
Excellent personal service. I love the video showing the key aspects underneath the car, exhaust, brake pads, tyres, diff etc - a nice touch.
15 April 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Andrew, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you appreciated the personal service and found the video highlighting the key aspects underneath your car helpful. It’s wonderful to know that these details made a positive impression. Your feedback is greatly valued, and we look forward to continuing to provide you with excellent service in the future. Best wishes, The Sytner Warwick BMW Team
Great service!
16 April 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that you had a great experience with our service at Sytner Warwick BMW. It is always our aim to provide the highest standard of care and attention to every customer. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you back in the future.
Flawless and friendly service from…
Flawless and friendly service from Hollis as always. She is always attentive and does what she says. If I ask a question, she always finds out and get's back to you. She told me 2 hours for the MOT and it was two hours on the nose. What more can I ask.
17 April 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Simon, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Hollis provided you with attentive and reliable service, and that the MOT was completed exactly within the promised timeframe. It’s always our aim to offer a friendly and efficient service, so your feedback is truly appreciated. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, The Sytner Warwick BMW Team
It’s a dealership and they want your money
lots of staff wandering around but I always have to wait. No wonder you charge a lot. Had to chase to see if my car was ready after service as no one called me.
15 April 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Nadia, Thank you for sharing your experience. We apologise for the delay and lack of communication regarding your car’s readiness, which is certainly not the standard we aim to provide. We appreciate your feedback about the waiting times and understand your frustration. We would like to invite you to contact our Aftersales Manager,Jody Boyle at jodyboyle@sytner.co.uk, so he can personally address your concerns and ensure your future visits are more satisfactory. Kind regards, Sytner Warwick BMW Team
The representative took good care of us…
The representative took good care of us and kept us informed of the process
10 April 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Orr Shachar, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our representative took good care of you and kept you well informed throughout the process. Providing excellent customer service is very important to us, and it is wonderful to know that this was reflected in your visit. We truly appreciate your positive feedback and look forward to welcoming you back to Sytner Warwick BMW in the future. Kind regards, The Sytner Warwick BMW Team
Hi Georgios Psomadakis went out of his…
Hi Georgios Psomadakis went out of his way to help me and was excellent throughout. He went above and beyond to assist with my car, as I had several issues, all of which he resolved with ease. Very professional and provided outstanding service. Thank you very much, George from Service.
27 March 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Surjit, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Georgios Psomadakis provided you with such excellent and professional service, going above and beyond to resolve the issues with your car. It is always our aim to ensure every customer feels valued and well cared for. Your feedback is greatly appreciated, and we will be sure to pass on your thanks to Georgios. Kind regards, Sytner Warwick BMW Team
Excellent service yet again
Excellent service yet again. My tyres were dirty from country lane driving, and the car came back cleaned and the tyres blacked. Thanks to technicians and Hollis.
10 April 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Peter, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that you were pleased with the service and that your car was returned to you looking immaculate, especially after some country lane driving. Hollis and the technicians will be thrilled to know their efforts are appreciated. It’s always a pleasure to provide excellent care for your vehicle. We look forward to welcoming you back to Sytner Warwick BMW in the future. Best regards, The Sytner Warwick BMW Team
Expensive but thorough
I didn't really like the booking system with WhatsApp, prefer talking to a person,i think the initial £150 just to investigate the problem is very expensive,the technician drove my car next to me and seemed to know the problem immediately, after a few hours I had a vehicle health check video sent to me and the problem highlighted,and new tyres required, after a call about the tyres I did get a discount on the tyres and £40 off the initial investigation price which I appreciated. I appreciate when you purchase a premium car you pay premium prices,but sytners to try and push to pay their prices.
23 March 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Andrew, thank you for sharing your feedback. We apologise if the WhatsApp booking system was not to your preference and understand the value of speaking directly to a person. We appreciate your comments regarding the initial investigation fee and are pleased you found the vehicle health check video helpful. It’s good to hear you were satisfied with the discount offered on the tyres and investigation price. We recognise that owning a premium car often involves premium costs and appreciate your honest thoughts.
Excellent Service
Booking time was honoured, work carried out efficiently and in a timely manor. Communication throughout the day was good, Ronan was professional, friendly and informative. Price for work was more than acceptable.
Car cleaning and wash were of a very high standard.
1 April 2026
Unprompted review
Reply from Sytner Group - Sytner Warwick BMW
Dear Tillerman, Thank you very much for your kind words and for taking the time to share your experience with Sytner Warwick BMW. We are delighted to hear that the booking was honoured promptly and that Ronan provided professional and friendly service throughout. It’s wonderful to know you found the communication clear and the pricing acceptable. We also appreciate your positive comments regarding the high standard of the car cleaning and wash. Your feedback is truly valued and much appreciated. Kind regards, Sytner Warwick BMW Team
Reply from Sytner Group - Sytner Warwick BMW
Dear Chris, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Warwick BMW. We are delighted to hear that you appreciated our consistent communication throughout your visit. Ensuring our customers feel informed and supported is something we take great pride in. Your feedback is truly valued, and it motivates us to maintain the highest standards. We look forward to welcoming you back in the future. Best wishes, The Sytner Warwick BMW Team
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