when a repair needs doing dont take car out of workshop, wash and drive out to the front of building and 45 mins later then ask if you would like the repair done. I know a different person may do th... See more
Location
Switch locationArlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, GB
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See what reviewers are saying
Working with Derek and Chris was a pleasure from start to finish. Both were extremely helpful and knowledgable, not to mention professional throughout. Highly recomend both guys for outstanding servic... See more
Service all good and staff helpful and professional. They will try to chase up the tyre manufacturer for the analysis report requested a few months ago following all 4 tyres reported as failures dur... See more
Company replied
Brilliant service from BMW Stevenage! I’d especially like to praise Ash for providing such a professional and friendly service. Ash was extremely helpful, knowledgeable and kept me informed throug... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, United Kingdom
4.7
Excellent
482 reviews
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Brilliant service from BMW Stevenage
Brilliant service from BMW Stevenage! I’d especially like to praise Ash for providing such a professional and friendly service. Ash was extremely helpful, knowledgeable and kept me informed throughout the whole process.
It’s clear that customer service is a priority, and Ash went above and beyond to make sure everything was handled smoothly. A real credit to the team at BMW Stevenage.
Highly recommended — thank you, Ash, for the excellent service!
25 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you so much, Kasia, for your wonderful review. We are delighted to hear that Ash provided you with such professional and friendly service throughout your experience. It’s fantastic to know that his knowledge and dedication made the process smooth and enjoyable for you. Your kind words are truly appreciated and serve as great encouragement for the entire team at BMW Stevenage. We look forward to welcoming you back in the future. Thank you once again for your recommendation.
My vehicle went in for an MOT and a…
My vehicle went in for an MOT and a scheduled service last Thursday, having booked the slot 3 months ago. At the time of booking, I asked and I was assured that the work could be completed in a day, unfortunately the work was not completed in a single day and ran into the following day (yesterday - Friday). Not what I was told at the time of booking.
24 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Mr Reusch, Thank you for your feedback. We apologise that your vehicle’s MOT and service took longer than initially advised. We understand how inconvenient this must have been, especially after booking well in advance. We always aim to meet our customers’ expectations and regret that on this occasion we fell short of the service you anticipated. Your comments are appreciated, and we hope to have the opportunity to provide a more seamless experience in the future. Kind regards, Sytner Stevenage BMW
staff were great ,face to face was…
staff were great ,face to face was smooth and efficient,a big thanks to Sam from stevenage
18 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Chris, Thank you very much for your kind words and positive feedback. We are delighted to hear that the team, especially Sam from Stevenage, made your experience smooth and efficient. It’s always our aim to provide excellent face-to-face service, and your recognition means a great deal to us. Your appreciation encourages us to maintain high standards. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Thanks again for taking the time to share your experience. Best wishes, The Sytner Stevenage BMW Team
Super communications
Super communications, friendly helpful staff, great facilities to sit and wait, even the machine coffee is pretty good. Particularly like the safety check and the video review, most helpful…
18 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear James, Thank you very much for your kind words and fantastic 5-star review. We’re delighted to hear that our communications, helpful staff, and comfortable facilities exceeded your expectations. It’s great to know you appreciated the safety check and video review, as we strive to ensure our customers feel fully informed and confident. Your feedback about the coffee made us smile! We truly value your support and look forward to welcoming you back to Sytner Stevenage BMW in the future. Best wishes, The Sytner Stevenage BMW Team
Rob Dunning in new car sales provided…
Rob Dunning in new car sales provided an excellent service, very responsive and helpful with any questions
21 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Parm, Thank you very much for your kind words regarding Rob Dunning and the service you received at Sytner Stevenage BMW. We are delighted to hear that Rob was responsive and helpful with any questions you had during your new car purchase. It is always our aim to provide an excellent and personalised experience for every customer. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We hope you are thoroughly enjoying your new BMW. Kind regards, Sytner Stevenage BMW Team
Personable and nice people
Personable and nice people, would recommend this bmw garage for certain.
15 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Raiffel, Thank you very much for your kind words and for taking the time to leave a review. We are delighted to hear that you found our team personable and friendly. It means a great deal to us to know that you would recommend Sytner Stevenage BMW. Your support is genuinely appreciated, and we look forward to welcoming you back in the future. If there is ever anything you need, please do not hesitate to get in touch. Best regards, The Sytner Stevenage BMW Team
Stevenage branch is always pleasure to…
Stevenage branch is always pleasure to deal with, Everyone is professional and friendly.
I am very happy with overall experience.
17 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Peter, Thank you very much for your kind words and positive feedback. We are delighted to hear that your experience at our Stevenage branch was both professional and friendly. It is always our aim to ensure every customer feels valued and well cared for, so your satisfaction means a great deal to us. We truly appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future. Best regards, The Sytner Stevenage BMW Team
Sytner Service
Good greeting, clear pricing car ready when we needed it
16 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Robert, thank you for your kind words. We are delighted to hear that you received a warm greeting and found our pricing clear. It’s wonderful to know your car was ready precisely when you needed it. Your feedback is greatly appreciated and serves as a great encouragement to our team. We hope to continue providing you with excellent service in the future. Should you require any further assistance, please do not hesitate to get in touch. Warm regards from all of us at Sytner Stevenage BMW.
Always made to feel welcome and valued…
Always made to feel welcome and valued there. Staff are friendly and kept me updated throughout my time waiting for my car to be MOT’d.
12 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Lee, Thank you very much for your kind words. We are delighted to hear that you felt welcome and valued during your visit to Sytner Stevenage BMW. It’s great to know our team kept you well informed while your car was undergoing its MOT. We always strive to provide a friendly and reassuring service, ensuring our customers feel comfortable throughout. Your positive feedback means a great deal to us. We look forward to welcoming you back in the future. Kind regards, Sytner Stevenage BMW Team
Great personalised video
Sam did a great personalised video for me to decide to buy my new BMW. Service was fast and effective. Thanks!
11 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, Ian. We’re delighted to hear that Sam’s personalised video helped you in your decision to purchase your new BMW. It’s wonderful to know that you found our service both fast and effective. We really appreciate you taking the time to share your experience and hope you continue to enjoy every moment behind the wheel of your new car. If you ever need anything, please don’t hesitate to get in touch. Thanks again!
Brake fluid service
The whole process from start (booking) to end (driving away) was well organised, transparent and highly professional.
10 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Chris, Thank you very much for your kind words. We are delighted to hear that your entire experience with us, from booking through to driving away, was well organised, transparent, and professional. It means a great deal to our team that we were able to provide the high standard of service we strive for. Your feedback is truly appreciated, and we hope you continue to enjoy your BMW to the fullest. We look forward to welcoming you again in the future.
Good customer service
7 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Pat, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our customer service to be good. It is always our aim to provide exceptional service and ensure our customers feel valued. Your feedback means a great deal to the entire team here at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Best wishes, Sytner Stevenage BMW Team
always polite & efficient
1 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Josie, Thank you ever so much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our team both polite and efficient. Providing excellent customer service is something we take great pride in, and it’s wonderful to know this was reflected during your visit. We truly appreciate your support and look forward to welcoming you back to Sytner Stevenage BMW in the future. Kind regards, The Sytner Stevenage BMW Team
My BMW i4's first service
This was my BMW i4's first service. Steven Gunapalan, the service agent, collected and returned the car from and to my home. Steven went the extra mile and arranged for the purchase of a battery for the key fob of our second car and showed me how to install it. Usual excellent service. Reassuring to see the inspection video confirming all is well.
2 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Paul, Thank you for your lovely feedback. We’re delighted to hear that Steven provided such a helpful and thorough service during your BMW i4’s first visit. It’s wonderful that the collection and return from your home added to your convenience, and that Steven’s extra assistance with the key fob battery was appreciated. We’re pleased the inspection video gave you added reassurance. Your kind words mean a lot to the team here at Sytner Stevenage BMW. Best wishes, The Sytner Stevenage BMW Team
Great customer service
The service was friendly, professional and on point. All the staff were courteous and helpful
2 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Eric, Thank you very much for your kind words and for taking the time to share your experience with Sytner Stevenage BMW. We are delighted to hear that our team provided friendly, professional, and attentive service throughout your visit. It is wonderful to know that our staff were courteous and helpful, as we always strive to offer the highest standards of customer care. Your positive feedback means a great deal to us. We look forward to welcoming you back in the future. Best regards, The Sytner Stevenage BMW Team
Staff were helpful and knowledgeable.
Staff were helpful and knowledgeable.
Coffee offered and pleasant
Time given to understand the car I wanted to know about
1 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words. We’re delighted to hear that our colleagues were helpful and knowledgeable, and that you enjoyed the coffee and the time taken to explain everything about the car you were interested in. Providing a pleasant and informative experience is very important to us, and it’s wonderful to know we met your expectations. We truly appreciate you taking the time to share your positive experience with Sytner Stevenage BMW. Kind regards, The Sytner Stevenage BMW Team
Stevenage Branch of Sytner
While the service from the actual mechanics was very good, as well as the in-person discussions at the dealership, the telephone aspect of making the appointment and actually trying to speak to someone at the Stevenage branch is quite convoluted and fairly frustrating, which was agreed with, by the staff I spoke with. I had the phone cut off twice and was put through to the Hitchin Branch three times.
During three separate telephone calls, I was also told that I would be sent a link/portal confirmation/WhatsApp message, that would allow me to liaise with the branch staff directly, making the process easier. Suffice to say, that did not arrive even on the third promise of the link being sent.
This element of the service, which was conveyed to the staff, is very frustrating.
03.09.26
Further to my response from Sytner, it should also be noted that the further works that I asked to have priced never materialised either, even though I took one of the staff out to the car and she took photos, so that they could be sent to your colleagues in the Hitchin Branch. Something seems to have gone awry here.
21 August 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear John, thank you for sharing your experience. We are pleased to hear the Technicians and Service advisors met your expectations. However, we sincerely apologise for the difficulties you encountered when making your appointment and the communication issues over the phone. It is disappointing that the promised link did not arrive as expected. Your feedback regarding this frustrating aspect is very much appreciated and will be taken on board to improve our service moving forward.
Excellent service
Excellent service, great communication. Emily was clear and effective in co ordinating works and delivering vehicle on time
25 August 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Mark, Thank you very much for your kind words and for taking the time to share your positive experience at Sytner Stevenage BMW. We are delighted to hear that Emily’s clear communication and efficient coordination met your expectations, and that your vehicle was delivered on time. It is always rewarding to know our efforts are appreciated. We look forward to welcoming you back in the future and continuing to provide excellent service. Best regards, The Sytner Stevenage BMW Team
I went for an air bag recall with my 3…
I went for an air bag recall with my 3 series. The job was completed within the quote timeframe. Free coffee, comfy waiting area, polite staff. Highly recommend.
26 August 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, Szabolcs. We are delighted to hear that your air bag recall was completed within the quoted timeframe and that you enjoyed our comfortable waiting area along with the complimentary coffee. It's wonderful to know that our team’s politeness made a positive impression. Your recommendation means a great deal to us, and we hope to continue providing excellent service to you and all our customers in the future. Thanks again for choosing Sytner Stevenage BMW.
Quick fix needed
Great support when i had an immediate problem that needed solving. Thank you Ben at Stevenage Sytner!
20 August 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, Caroline. We’re delighted to hear that Ben was able to provide you with the prompt and effective support you needed during your time of need. It’s always our aim to offer excellent customer service and to be there when it matters most. We truly appreciate you taking the time to share your positive experience and for choosing Sytner Stevenage BMW. We look forward to welcoming you back in the future.
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