Disappointed with process - purchased a 2 year old BMW 3 series from Sytner Solihull and felt rushed to complete sale by end of month. Advised collection of car must be Friday 31st and could not be de... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Speedy and efficient service both at drop off and pick up. Special mention for Ola who dealt with me, she was exceptional. Superb service from this very bright and engaging young lady, a real as... See more
Company replied
A absolute great experience dealing with Kyle from service department, very knowledgeable. Kyle has been my go to person whenever my service is due . Looking forward seeing you next time
Company replied
Had a small remedial body work repair, handled by Oli. Oil presented good inter personal skills, good knowledge of his area of work, taking time to explain what would be done in a reassuring manner... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
120 Highlands Rd,Shirley, B90 4NU, Solihull, United Kingdom
- 0121 733 3444
4.3
Excellent
883 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Very friendly staff that we’ve got to know over the years. Clear explanation of cost and kept me up to date on progress.
22 April 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Annie, Thank you ever so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that our team’s friendly approach and clear communication have made a positive impression over the years. It’s always our aim to keep customers fully informed and comfortable throughout their visit. Your continued support means a great deal to us, and we look forward to welcoming you back to Sytner Solihull BMW in the future. Best wishes, The Sytner Solihull BMW Team
Everybody was so help full
Everybody was so help full, also they went the extra mile to make me feel special.
The engineer that gave me to courtesy car was very help full explained everything to me very happy. will recommend this service.
22 April 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Ian, Thank you very much for your kind words. We are delighted to hear that our team made you feel special and that the engineer provided clear explanations regarding the courtesy car. It’s wonderful to know you were happy with the service you received. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Solihull BMW in the future. Best regards, The Sytner Solihull BMW Team
My experience at Sytner Solihull was…brilliant
My experience at Sytner Solihull was great from start to finish. Kierran was brilliant and went above and beyond and sold me my brand new mini.
22 April 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Nadine, Thank you ever so much for your kind words. We’re delighted to hear that your experience at Sytner Solihull was great from start to finish. Kierran will be thrilled to know he went above and beyond to help you find your brand new Mini. It’s always our aim to provide exceptional service, and your feedback truly means a lot to us. We hope you enjoy every moment with your new car and look forward to welcoming you back in the future. Best wishes, The Sytner Solihull BMW Team
The ease of booking an appointment and…
The ease of booking an appointment and from the drop off to me collecting my car everything went well.
14 April 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Nic, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that the booking process was straightforward and that everything went smoothly from drop off to collection. It is always our aim to provide a seamless and enjoyable service for our customers. Your positive feedback is greatly appreciated and motivates our team to maintain these high standards. We look forward to welcoming you back in the future. Best regards, The Sytner Solihull BMW Team
BMW 1 Series Purchase
I had a great experience purchasing my car thanks to Matt Miller. He was friendly, knowledgeable, and never made me feel pressured at any point in the process.
Matt took the time to answer all my questions, made everything clear and straightforward, and kept things running smoothly from start to finish. It really made the whole experience stress-free and enjoyable.
I’d definitely recommend asking for Matt if you’re looking to buy a car, top service all around.
11 April 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Thank you, Cal, for your kind words and for taking the time to share your experience. We’re delighted to hear that Matt provided friendly, knowledgeable, and pressure-free service throughout your purchase. It’s wonderful to know he made the process clear and straightforward, ensuring everything ran smoothly. Your recommendation means a great deal to us. We hope you enjoy your new car and look forward to welcoming you back to Sytner Solihull BMW in the future.
Recall works taken
Recall works taken. Accommodating booking system. Had to rearrange due to other commitments.
Staff polite keeping me updated with the works being carried out.
This was a waiting appointment. Excellent and comfy facilities. Drinks snacks. Etc.
thank you
10 April 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Jeanette, Thank you very much for your kind words and positive feedback. We’re delighted to hear that you found our booking system accommodating and our staff polite and communicative throughout your visit. It’s great to know you enjoyed the comfortable waiting facilities and refreshments provided. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Solihull BMW in the future. Best wishes, The Sytner Solihull BMW Team
Great experience at Sytner Solihull
Great experience when booking my car for mot & service. Kept regularly informed of progress. Professional &efficently
managed
1 April 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Bernadette, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found the booking process straightforward and appreciated being kept regularly informed throughout. It’s wonderful to know that our team’s professionalism and efficient management made a positive impression. Your feedback is greatly valued, and we look forward to welcoming you back to Sytner Solihull BMW in the future. Best regards, The Sytner Solihull BMW Team
great coffee
1 April 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Thank you very much for your kind words regarding the coffee at Sytner Solihull BMW. We are delighted to hear that you enjoyed it during your visit. Providing a welcoming and comfortable environment is important to us, and it’s wonderful to know that this aspect contributed positively to your experience. We truly appreciate your feedback and hope to continue offering a pleasant atmosphere whenever you call in. We look forward to welcoming you back soon. Best wishes, The Sytner Solihull BMW Team
Professional and quality service team
Sytner delivers exceptional customer service and fantastic support in delivering quality servicing for your vehicle. Service costs are outlined upfront with in-service video shared to clearly show any areas requiring attention, particularly under the car. The team are genuinely personable, friendly, professional and attentive to their customers' needs with a comfortable area to wait whilst your service is completed either to relax or work remotely. Complimentary tea/coffee available. I would highly recommend them for services or MOTs. The complimentary car wash and vacuum post service is great.
26 March 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Thank you, Wendy, for your kind and detailed review. We are delighted to hear that our team provided you with personable and professional service, making your visit comfortable and transparent. It’s wonderful to know you appreciated the upfront cost information, in-service video updates, and the complimentary refreshments. Your recommendation means a great deal to us. We look forward to continuing to support you with your vehicle servicing and MOT needs in the future.
Good people
Checking in and collecting my car both members of staff were efficient and helpful
30 March 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Mark, Thank you very much for your kind words. We are delighted to hear that both members of staff were efficient and helpful during your check-in and when collecting your car. Providing a smooth and positive experience for our customers is very important to us, and it’s wonderful to know this was reflected in your visit. We truly appreciate you taking the time to share your feedback and hope to welcome you back to Sytner Solihull BMW in the future. Best regards, The Sytner Solihull BMW Team
First class service from booking
First class service from booking, drop off, updates and collection. Exactly the seamless flow you’d expect from Sytner BMW!
30 March 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Jim, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that the service from booking through to collection was seamless and met your expectations. At Sytner Solihull BMW, we strive to provide first-class service at every stage, and it’s wonderful to know this was reflected in your visit. Your feedback is truly appreciated, and we look forward to welcoming you back in the future. Best wishes, The Sytner Solihull BMW Team
Great customer service from Anthony…
Great customer service from Anthony Richards
24 March 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Charles, Thank you very much for your kind words and for taking the time to share your positive experience with Anthony Richards. We are delighted to hear that you received great customer service during your visit to Sytner Solihull BMW. It is always our aim to provide a friendly and professional service, and your feedback is truly appreciated. We look forward to welcoming you back in the future and hope to continue exceeding your expectations. Best wishes, The Sytner Solihull BMW Team
Had a small remedial body work repair
Had a small remedial body work repair, handled by Oli.
Oil presented good inter personal skills, good knowledge of his area of work, taking time to explain what would be done in a reassuring manner. He is well placed in his customer facing position.
Job well done, to Sytner's usual high standard
23 March 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Alan, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Oli provided excellent customer service, demonstrating both knowledge and a reassuring approach. It’s wonderful to know that the remedial body work repair met Sytner’s usual high standards. Your feedback is greatly appreciated and serves as a great encouragement to the team. We look forward to welcoming you back to Sytner Solihull BMW in the future. Best regards, Sytner Solihull BMW Team
Great service and communication…
Great service and communication throughput. Lease car and issues quickly sorted by all sides.
13 March 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Feraz, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our service and communication throughout your lease experience to be excellent. It’s great to know that any issues were resolved quickly and efficiently by all involved. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to continuing to provide you with the highest standard of service in the future. Best regards, The Sytner Solihull BMW Team
Excellent service
Excellent service, very helpful, professional and always pleasant. Nothing was too much trouble. I was also kept informed on progress of my order. Many thanks to Syed Ahmed!
11 March 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Dean, Thank you very much for your kind words and for taking the time to share your experience with Sytner Solihull BMW. We are delighted to hear that Syed Ahmed provided you with excellent service and kept you well informed throughout your order. It is always our aim to be helpful, professional, and pleasant, so your feedback is truly appreciated. We look forward to welcoming you back in the future. Many thanks once again for your lovely review. Kind regards, The Sytner Solihull BMW Team
Great exsperance
I brought my BMW 1 series and traded in my Mini Cooper
The experience was great and Jack the sales consultant was great and helpful in the whole process from sales and pick up
Very happy
The only thing sytner BMW could improve is there receptionists who was not that knowledgeable and never saw the same one twice
26 February 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Margaret, thank you very much for your kind words and for choosing Sytner Solihull BMW. We are delighted to hear that Jack provided excellent support throughout your purchase and collection of your BMW 1 Series. Your feedback regarding our reception team is appreciated, and we apologise if this aspect did not meet your expectations. We are pleased overall that you had a positive experience and hope you continue to enjoy your new vehicle. Thank you once again for your review.
No parking sensors at all
No parking sensors at all. Spoke to Ola in service who was very helpful with options and flexible about a booking. Decided on a remote diagnosis first which identified the problem. Problem with a front sensor identified. Booked the repair with confidence then. Nice replacement BMW 330e booked for the day. Good health check provided too. Prompt collection and payment finished a great experience. Sensors all working again.
2 March 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Kevin, thank you for your kind words and detailed feedback. We’re delighted to hear that Ola provided helpful and flexible service, and that the remote diagnosis made the process straightforward. It’s great to know the repair went smoothly and you were pleased with the replacement BMW 330e and health check. Your satisfaction is very important to us, and we’re pleased the sensors are all working perfectly again. We look forward to welcoming you back to Sytner Solihull BMW in the future.
Reply from Sytner Group - Sytner Solihull BMW
Dear Mr Osborne, Thank you very much for your kind words. We are delighted to hear that Anthony was able to assist you in choosing the right vehicle. It is always our aim to provide a personalised and enjoyable experience for every customer. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you continue to enjoy your new BMW and look forward to welcoming you back to Sytner Solihull in the future. Kind regards, The Sytner Solihull BMW Team
Very helpful service manager called…
Very helpful service manager called Mike I think. Sorted out an appraisal and quote for some minor paintwork. Car was immaculately valeted, best job ever.
Many thanks
23 February 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Andy, Thank you very much for your kind words. We’re delighted to hear that Paul was able to assist you so effectively and that you were pleased with the appraisal and quote for the paintwork. It’s wonderful to know the valet exceeded your expectations – we always aim to provide the best possible service. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Solihull BMW in the future. Many thanks once again. Kind regards, The Sytner Solihull BMW Team
Sam is very helpful and supportive.
27 February 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Ken, Thank you very much for your kind words. We are delighted to hear that Sam was helpful and supportive throughout your experience with us. It is always our aim to provide excellent service and ensure our customers feel valued and well looked after. Your positive feedback is greatly appreciated and motivates the whole team to continue delivering the highest standards. We hope to welcome you back to Sytner Solihull BMW in the future. Best wishes, The Sytner Solihull BMW Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.