Sytner Group - Sytner Select Wakefield Reviews 

Avoid this garage at all costs.

I bought an Audi Q5 from this dealership in June. At the point of sale, I was excited and had complete faith in the dealership. Tom and Emily were great throughout the purchase- friendly, helpful and informative.
Unfortunately, I cannot say the same about the after sales service.

After owning the car less than 7 days, it broke down on the M62. The car suddenly lost all power whilst driving, which was an extremely frightening experience, especially with my daughter in the car. It could have ended much worse.

To make matters worse, I had never been sent the details of my breakdown cover. While stranded on the motorway, I rang the dealership for help and was simply told “I don’t know what to do about this.” After several phone calls, I eventually managed to obtain the breakdown company’s details myself and arranged for the car to be recovered.

When we arrived at the dealership, the lady on reception was incredibly rude. She repeatedly told us “this is a you issue” and refused to help. We were on our way for a weekend away with several activities already booked, all of which we missed because of this. We explained that we had no way of getting home or continuing our journey as we were both there and both drivers in our household, but she continued to insist it was “our problem” and that nothing would happen until Monday.

I completely understand that the workshop couldn’t inspect the vehicle until Monday because it was a Saturday. However, we had been left stranded miles from home. We asked for a Courtney car, which was included in our extended warranty and had also been confirmed by Tom when we purchased the vehicle. The receptionist refused and instead told us we would have to pay for a taxi ourselves.

We asked to speak to Tom, who we knew was working that day and we were told to wait. Around 30 minutes later, the receptionist returned with a completely different attitude and agreed to provide us with a courtesy car, acting as though she was doing us a favour rather than providing something we were entitled to. We were also promised a phone call first thing Monday morning with an update.

The courtesy car was supplied with virtually no fuel, so I had to pay to fill the tank myself. I was later told this would be reimbursed, but despite being promised this in June, I still haven’t received anything and it’s now August.

Monday came and went with no phone call. I rang the dealership and was told they would call me the following day. They didn’t. This continued for almost a week. Every time we chased an update, we were made to feel like we were being a nuisance. We were repeatedly told the car required further investigation but were never told what was actually wrong with it. We also requested several times for the manager, Morgan, to call us back but she never did.

After 6 days, we had had enough. We had spent £20,000 on a car that the dealership had actually had in its possession longer than we had, and nobody would communicate with us. We attended the dealership in person and formally rejected the vehicle, requesting a full refund, which they eventually agreed to.

When we went to collect our belongings from the Audi, it was covered in bird poo, despite being told it was inside the workshop. It was obvious it had simply been left sitting outside.

Unfortunately, the stress didn’t end there. We then had to chase the dealership for over a week to process our refund. We were repeatedly told the paperwork would be sent “tomorrow” for us to sign, but it never was. It was only after constant phone calls, involving our solicitors and contacting Sytner Head Office because Wakefield repeatedly failed to return our calls, that the refund was finally processed.

Looking back, I should have taken the fact that the car had already had 5 owners in a relatively short period as a warning sign. Having owned Audi Q5s previously, I could tell immediately that this one didn’t drive properly. The rear end of the vehicle felt unstable and, in my opinion, it should never have been sold in that condition.

I also find it unacceptable that after returning the Audi with a full tank of diesel and having to put a full tank of fuel in the courtesy car, I am still waiting for reimbursement I was promised as a ‘good will’ gesture.

The sales team were excellent. The after sales service was the complete opposite. I have never felt so ignored or disrespected by a dealership. Morgan, in particular, was rude throughout and based on my experience did not demonstrate the level of professionalism I would expect from a manager.

This entire experience caused nothing but stress and worry. I only wish I had read the reviews before buying from here. I trusted the dealership because it is part of a large, well known motor group, but my experience was incredibly disappointing.

Excellent customer service from Finn & his manager Tom.
Explained finance options really well.
They weren't pushy at all, a pleasure to buy a car from this company.

Lovely showroom and got the car we wanted. Daniel and Gareth on the Chery dealership were really helpful when we purchased our Chery Tiggo 7.

My initial review was 5* but sadly I’m having to amend this, there has been a number of issues and while not so much with the sales process which was great, the issues all stem from the preparation of the vehicle. We paid the £399 for the GardX and frankly I wish we’s not bothered, the seats don’t appear to have been coated, I’ve tested them and water soaks straight in not like the demo I got from the sales team. And the paintwork looks like it’s just been rushed the coating has been applied over the top of what looks like bird poo residue so I can’t even clean this off. The minimum I would have expected was a full professional valet prior to GardX being applied both inside and out. I’m also unsure how the vehicle passed an MOT as a seatbelt buckle is trapped under the rear seat which is impossible to get to without breaking some single use components to lift the seat and push it back through the hole. We can’t currently do as we’ve planned due to this seatbelt issue. I will happily amend my review if and when these issues are ALL rectified.

The sales process itself was good, and I purchased a Range Rover Sport. Unfortunately, my experience since then has been extremely disappointing.

On only the second full day of owning the vehicle, a suspension fault warning appeared, followed by the cruise control failing and several other warning lights. I contacted Sytner immediately by email but received no response. I then called the dealership and was told that someone from the service department would contact me to arrange repairs at a branch closer to me in Nottingham. That never happened.

Nearly three weeks later, I am still having to chase them myself. I have called multiple times and have even asked to speak to a manager, only to be told that someone would call me back. No one ever has.

The after-sales service has been appalling. I chose to buy from a main dealership and paid a premium price because I expected a high standard of customer service and support if any issues arose. Instead, I have been left with a faulty vehicle and ignored when trying to get the problems resolved.

Based on my experience, I would not recommend Sytner to anyone.

My experience with Sytner Select Wakefield has been extremely disappointing.

When I purchased my Audi, I was specifically told that it had a full digital service history and that all servicing and Audi-recommended maintenance had been completed. I even asked specifically whether there was anything outstanding, including the cambelt and gearbox servicing, and I was reassured that everything required by Audi had already been done and that I had nothing to worry about.

However, I recently took the car to Audi Leicester for a service, where I was informed that there was no digital service history recorded for the vehicle. This came as a complete surprise and directly contradicts what I was told at the point of sale.

Since then, I have repeatedly tried to contact Sytner Select Wakefield to get an explanation and resolve the issue. Unfortunately, all I have received are empty promises that someone will call me back. Despite numerous follow-ups, no one has taken responsibility or contacted me. I have simply been passed from one person to another without any resolution.

The lack of honesty at the point of sale and the poor after-sales customer service have been extremely frustrating. If the information I was given about the vehicle's service history was inaccurate, that is a serious concern. Even more disappointing is the complete lack of communication and accountability when I have tried to raise the issue.

Based on my experience, I cannot recommend Sytner Select Wakefield. Buyers should independently verify the vehicle's service history and any claims made about maintenance before completing a purchase.

Recently bought my new car from Israr, who took care of us from start to finish. We had a positive experience and I would highly recommend going here if you are looking for your next car.

Bought a vehicle was good service by Israr

Paul M and Luke were great and they helped me to move through the part ex process without any trouble and even helped figure out the best way to get out of my finance deal.

Fantastic service from the team at Sytner Yvonne thank you

Really happy with the service from these guys from the start. We felt listened too and not pressured in any way by Shanae, and we felt she went above and beyond for us trying to help us find a car which suited our budget and family needs. She answered all our questions and was able to give honest advice. The finance part was well communicated to us and Jonathan was polite and friendly.

Great experience, no pressure and no hard sell. Tyler and Herbie were both professional helpful and found answers to all our questions. Very happy experience buying a lovely car. Thanks

I had my car booked in for 8 o’clock in the morning to have a new battery fitted and the gearbox sorted and also smoke coming out of dipstick and oil filler cap. They pulled the car in at 10:45. I left just after 3 o’clock to find out that they have put a cheap nasty battery on the car, which now I am going to have to take to Land Rover and have a proper battery fitted they told me the smoke coming out of the oil filler cap is nothing to worry about the gearbox still not sorted the wheels are atrocious as there was bodged up to sell now they have sold the car they are not interested. They are now trying to fob me off and probably waiting now for their warranty to run out. Absolute disgusting attitude by the receptionist on the service department. I am probably going to have to take this further as I don’t think the engine is right with all the smoke that is blowing out of it.

Sytner had a great selection of cars. Helpful staff helped us find the right car.
We are very happy with the service provided

I brought a car today with syntner select today and the employer were absolutely amazing. When I first stepped in to getting my car details and everything sorted the team were absolutely amazing. I would totally recommend them.

Absolutely amazing from start to finish!
Massive thanks to Luke, Kyle & Cole for finishing the end of the sale off.
Great set of lads, made me feel comfortable, couldn't do enough for me.
Would definitely recommend these guys for a used car.

The staff were all very helpful. They did forget to service it before we picked it up but they are going to book it in to be serviced.

Excellent service

From the start to the finish the staff at Sytner couldn't have been more helpful especially Herbie, he was knowledgeable and answered all our questions. We purchased the car and couldn't be happier. Thanks Herbie 🚗 from Trevor

Saw a black Mini Cooper S on the main car floor. Booked a test drive and decided to buy. Sorted part exchange and Arranged collection for a few days later and deposit paid
So excited with my purchase
Arrived home and received a call from Kyle. Apparently the mini had been purchased by someone else the day before! Not remove from the floor court or online- so I had been test driving someone else’s car!!
They apologised and said a manager had made a mistake
Very unprofessional and obviously incompetent
So glad I hadn’t bought that vehicle to find people were test driving it
Lucky escape and a company to avoid!!