On this particular visit, I was greeted by Sophia, whom I have dealt with before, she walked me through what work was needed and let me know what time my car was going to be ready. On picking up the v... See more
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Sophie was great with showing us the car and in general. I’ve given a 4/5 only because when we got the car home I found a small dent above the rear passenger door window. Had I been made aware of it I... See more
We dealt with Jonathan Hill at the Huddersfield branch and I highly recommend both this particular branch and Jonathan himself. From start to finish it went very smoothly. I wasn’t even planning on u... See more
Company replied
Friendly attentive and accommodating staff who treated me as a valued customer . Little touches like the coffee and drinks counter with a helpful member of staff there were nice. And a good deal on m... See more
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Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Trident Business Park, HD2 1UA, Leeds Road, United Kingdom
- 01484 350000
4.4
Excellent
500 reviews
Asks customers to review
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Speedy fix to ns rear door handle that…
Speedy fix to ns rear door handle that had failed and popped out of door
19 October 2026
Unprompted review
Audi A3 S Line, Huddersfield
Sophie was great with showing us the car and in general. I’ve given a 4/5 only because when we got the car home I found a small dent above the rear passenger door window. Had I been made aware of it I doubt I would not have bought the car unless repaired. This is now a further cost of £80 to me. I didn’t expect to find a dent in a 7 month old car! There is missing paint on the edge of the drivers door presumably where the door has been opened into a wall. Again I need to pay for a touch up pen to make this look more presentable.
19 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
On this particular visit
On this particular visit, I was greeted by Sophia, whom I have dealt with before, she walked me through what work was needed and let me know what time my car was going to be ready. On picking up the vehicle, I met with Sophia again, she had just moved my car nearer to the door, which was helpful, I had my daughter with me at the time, and Sophia went out of her way to make her feel welcome too, she asked about her day at school and even offered to get her a drink. Sophia made the experience more enjoyable.
9 October 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Nick, thank you for your lovely review. We’re delighted to hear that Sophia provided you with such attentive and friendly service during your visit. It’s wonderful to know she made both you and your daughter feel so welcome and comfortable. We really appreciate you taking the time to share your positive experience and kind words. Your support means a great deal to us, and we look forward to welcoming you back to Huddersfield Audi in the future. Warm regards.
Dropping car off for warranty made me…
Dropping car off for warranty made me wait 1/2 hour no one asked anything . Other customers coming in there rushing around them getting them something to drink . Sat opposite fast track desk still nothing so then asked how long it would take take sat down then asked if I wanted anything to drink answered no I took just 5min to sign my name to book in . Service was atrocious they just wanted the £150 for one hour diagnostic as they refused the warranty just rang to say I can pick car up the guy before supposed to give an update but saw fit to ask some one to ring that car is ready found the whole experience dreadful I can’t really say what I want say
7 October 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Bharat, we are truly sorry to hear about your disappointing experience at Huddersfield Audi. It is certainly not the level of service we aim to provide and we apologise for the delay and lack of communication you encountered. We appreciate your feedback and understand how frustrating it must have been. Please be assured your comments will be taken seriously as we strive to improve our customer care and ensure all visitors feel valued and well looked after in future.
Work was completed quickly and ahead of…
Work was completed quickly and ahead of schedule
5 October 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Martin, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that your work was completed quickly and ahead of schedule. It’s always our aim to provide efficient and reliable service to our customers. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back to Huddersfield Audi in the future. Best wishes, The Huddersfield Audi Team
Great service
Great service , friendly staff but l was asked if l wanted a complimentary wash and vac , l said yes but when l went to my car it hadn't been done
26 September 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Thank you for your feedback. We are pleased to hear you found our staff friendly and the service great. However, we sincerely apologise that the complimentary wash and vacuum was not completed as promised. We appreciate you bringing this to our attention and understand how disappointing this must have been. Your comments are valuable to us, and we hope to provide a more seamless experience in the future. Thank you once again for taking the time to share your thoughts.
My poor experience with Audi Huddersfield and Sytner Group
I purchased my 2024 A5 from Huddersfield Audi in April 2026. My initial enquiry had a quick response and I decided to purchase the vehicle after viewing it in person and a little negotiating over it's condition. I returned to the dealership almost a week later to take possession of the car. It was at this point my 'AUDI experience' changed. In the week the car was being prepped for the customer it had been damaged! 2 rear alloy wheels had been scuffed, the underside of rear bumper had scratches along with the offside skirt. None of which were present on the initial inspection. The fact the dealership were presenting me with this car was beyond my comprehension. I am a brand new customer, never bought Audi. Loyal to Mercedes for over 15 years and this is what I was faced with. Unfortunately this was only the tip of the iceberg. I paid extra for the car to have ceramic coating. Prior to the application the car must be cleaned and free of contamination. It must also have the paintwork prepped ie swirl marks removed. None of the above appeared to have been done. In fact the car didn't appear to have been washed properly as all the door seals had green moss on them along with the windscreen trim. The salesman appeared to be embarrassed once all these issues were pointed out to him. It got to the point after walking back and forth between me and his Sales Manager that the deal was going to fall through. I was eventually refunded the ceramic coating costs. I wasn't asking for anything extra. I was asking for basic customer care and service and what I had paid for. After another couple of weeks the car went back to the dealership to be cleaned properly and have the damage repaired.
I am not now nearly 5 months into driving my A5. All of which have been trouble free.
Recently the car came up with a fault on the safety system. Warning lights and air bag light illuminated on the dashboard. I took note of the message and warning lights and emailed my local dealership asking for advice on a warranty claim. 1 week later i have no response. The lights have gone off on the dashboard, however I do not know whether there is now an underlay issue with the car.
My whole experience has been flawed and I genuinely regret purchasing from Audi. If I was in a position to return the car I would. Not because of the car itself, it's down to the experience I've had from Huddersfield Audi. The company would have had loyal customer as did Mercedes. After this experience my next car will not be an Audi.
20 September 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Mr Hussain, We sincerely apologise for the disappointing experience you have described. It is regrettable that the condition of your vehicle and the level of service you received did not meet your expectations or our standards. We understand your frustration regarding the lack of communication and the issues you encountered. Your feedback is important to us, and we appreciate you taking the time to share your concerns so we may reflect on how to improve in the future. Kind regards, Huddersfield Audi
Very good from initial booking through…
Very good from initial booking through to completion.
15 September 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Christopher, thank you very much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that you found the entire process from initial booking through to completion very good. It’s always a pleasure to know our customers are satisfied with our service. Your feedback is greatly appreciated, and we look forward to welcoming you back to Huddersfield Audi in the future. Wishing you all the best with your Audi.
A few problems
I was told the courtesy car was not available even although I had booked it.
My car now moves forward immediately from a stop position at junctions and traffic lights.
Also when stopped on a slope, and key taken out, the car now moves forward or backwards a few iinches. I hope these will be rectified at my next visit when my media system, which has been showing initialising, will be updated
14 September 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Rosemary, thank you for your feedback. Please feel free to contact our service manager Elliot, elliotatkinson@sytner.co.uk and we will look to address your concerns.
Heather, Sales Manager at Huddersfield Audi
Heather, the sales manager, was truly supportive and professional as she guided me through the best options for my current car contract and a new Audi A3. Her assistance made our decision much smoother, and I wholeheartedly recommend Heather if you're considering buying a new car or continuing your journey with Huddersfield Audi.
11 September 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Thank you so much for your kind words and wonderful recommendation. We are delighted to hear that Heather provided such supportive and professional assistance throughout your car contract and new Audi A3 purchase. It’s always our aim to make the experience as smooth and enjoyable as possible. Your feedback is truly appreciated, and we’re thrilled you had such a positive journey with Huddersfield Audi. We wish you many happy miles in your new vehicle!
Good service
Good service, regular updates on the repairs and friendly staff. Would definitely use again.
9 September 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Thank you very much for your kind words, Dawid. We’re delighted to hear that you appreciated our service, the regular updates throughout your repair, and the friendly nature of our team. It’s always our aim to provide a reassuring and straightforward experience for all our customers. Knowing that you would choose to use Huddersfield Audi again means a great deal to us. We look forward to welcoming you back whenever you need our assistance. Thanks once again for your lovely review.
I booked my S3 in for its 3rd service &…
I booked my S3 in for its 3rd service & 1st MOT 2 weeks before its 3 year manufactures warranty ran out. I specifically asked in writing for the car to be properly test driven as there was a droning noise coming from the rear.
When we picked the car up I was told everything was OK & the car had passed its safety check. I asked if it had been test driven & was repeatedly told the car was fine.
So we went on holiday & the droning was still there! When we came back from holiday they couldn't get me back in to look at the car with a courtesy car for a month! When we did eventually get the car back I insisted a technician come out with me for a test drive. Within half a mile he told me a rear wheel bearing was failing & needed replacing. As the car was now out of warranty this was chargeable!!
So Huddersfield Audi either didn't do as I asked when it was in for its service & let me run around in a potentially dangerous car or they did know, but didn't want the cost of putting it right under the warranty!! Either way it's shocking service when you have spent £40k on a car with them. Take your Audi to an Independent garage, I will next time.
8 June 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Mr Tilford, we are genuinely sorry to hear about your experience and understand your frustration. It is always our aim to provide thorough and transparent service, especially when safety concerns arise. We apologise if you felt your concerns were not fully addressed during your visit. Your feedback is important to us, and we regret any inconvenience caused. Thank you for sharing your thoughts, as it helps us reflect on how we can improve our customer experience.
Your tel services for customers trying…
Your tel services for customers trying to
Ring in, is not good for customer relations.
18 August 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Narinder, Thank you for sharing your feedback. We apologise for any frustration caused by the telephone services you experienced when trying to contact us. We understand how important clear and efficient communication is in building positive customer relations. Your comments are valuable and help us recognise areas where we may fall short. Please be assured that your feedback is taken seriously, and we appreciate you bringing this matter to our attention. Kind regards, Huddersfield Audi Team
Spot on can’t complain at anything done…
Spot on can’t complain at anything done everything professional and been a great service
21 August 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Thank you very much for your kind words, Dean. We’re delighted to hear that you found our service professional and that everything was spot on for you. It’s always great to know that our efforts have been appreciated and that we could provide a great experience. Should you need any assistance in the future, we’ll be here to help. Your support means a lot to us, and we look forward to welcoming you back to Huddersfield Audi again soon.
Courtesy car
Yes, very helpful but with an unforeseen but avoidable hiccup.
14 August 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Chris, thank you for your kind words and for recognising the helpfulness of our team. We sincerely apologise for the unforeseen hiccup you experienced and appreciate your understanding that it was avoidable. Our aim is always to provide a smooth and satisfying experience for all our customers, so your feedback is invaluable. We hope to have the opportunity to welcome you back in the future and deliver the exceptional service you expect from Huddersfield Audi.
Terrific customer service and work…
Terrific customer service and work carried out efficiently.
5 August 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Martin, Thank you ever so much for your wonderful review. We are thrilled to hear that you found our customer service terrific and that the work was carried out efficiently. It is always our aim to provide a seamless and pleasant experience for all our customers. Your kind words mean a great deal to the entire team here at Huddersfield Audi. We look forward to welcoming you back in the future and continuing to meet your expectations. Kind regards, Huddersfield Audi Team
Excellent service from Tom at…
Excellent service from Tom at Huddersfield Audi - from test driving to sorting out my brand new Audi 10 weeks before I thought I would receive it I am more than please.
No pressure and excellent service from start to end
31 July 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Joanne, Thank you ever so much for your wonderful review. We’re absolutely delighted to hear that Tom provided you with excellent service throughout your experience, from the test drive to receiving your new Audi ahead of schedule. It’s great to know that you felt no pressure and were thoroughly pleased with everything. Your kind words truly mean a lot to us, and we hope you continue enjoying your new Audi for many miles to come. Best wishes, Huddersfield Audi Team
Terrible experience at Huddersfield…
Terrible experience at Huddersfield Audi. my car showed a fault like and was diagnosed as the driver select mechanism in the gearbox was faulty. They allegedly repaired this to the time of £900! upon driving the car away there was a huge cluncking and rattle noise retuned to Audi who said nothing wrong it’s “backlash”. Never heard of this and my car is sounding worse than when I dropped it off with them. Not happy I do not believe they have fixed the original fault properly and if they have they have produced another fault. Stay clear of this dealership not up to Audi standards. official complaint lodged with Audi uk.
3 August 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
We are sorry to hear about your dissatisfaction with the recent service at Huddersfield Audi. We appreciate your feedback and understand your concerns regarding the driver select mechanism and the subsequent noise you experienced. Audi strives to maintain the highest standards, and we regret that your experience did not reflect this. Thank you for bringing this matter to our attention, and we hope your concerns are resolved satisfactorily.
Well looked after by Jemma walker and…
Well looked after by Jemma walker and they reached the right agreement thankyou
31 July 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear James. Thank you very much for your kind words and for taking the time to leave us a five-star review. We’re delighted to hear that Jemma Walker was able to assist you effectively and that the agreement reached was to your satisfaction. It’s always our aim to provide excellent care and service to all our customers. Your feedback means a great deal to us, and we truly appreciate your support. We look forward to serving you again in the future. Kind regards, Huddersfield Audi Team
Great service throughout
Great service throughout. Was fully informed at each stage of the service and MOT. We stayed at the garage until the work was completed. We were very well looked after with ample refreshments and checked regularly to ensure our comfort. We would highly recommend the service.
28 July 2026
Unprompted review
Reply from Sytner Group - Huddersfield Audi
Dear Beverley - Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you felt fully informed throughout the service and MOT, and that you were comfortable while waiting with us. It’s wonderful to know our team looked after you well and provided ample refreshments. Your recommendation means a great deal to us. We truly appreciate your support and look forward to welcoming you back in the future. Kind regards, Huddersfield Audi Team
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