Rude employee and not helpful - Lyngby Storcenter I had an annoying small silver panel on the arm of my Boss sunglasses that came off. I went to Synoptik Lyngby Storcenter, the guy was not b... See more
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See what reviewers are saying
As before, the experience was great. Staff is warm and huge range of in-house and branded eyewear. There is lots to choose from and the staff is ever willing to help. The lenses were very well fitted... See more
Company replied
The manager and her team in Frederiksberg are AMAZING. 2 years ago, at a different synoptik, i was given what i know now was a bad prescription for contact lenses + glasses. even tho i complained at t... See more
Company replied
Fantastisk service i Synoptik i Billund i dag! Tak for at reparere mine briller, så de holder til i morgen, så jeg kan skifte. Tak!
Company replied
Company details
Information provided by various external sources
Et godt syn er afgørende for vores muligheder for at lære, opleve verden, bidrage til samfundet, og i det hele taget skabe os et godt liv. Vi er fascinerede af, hvad et godt syn betyder for livskvaliteten og af, hvad velvalgt design kan gøre for den personlige fremtoning. Vi lever for sandhedens øjeblik. Når vi i butikken finder det perfekte par briller og de helt rigtige kontaktlinser, eller når vi via Synoptik Fonden er med til at hjælpe med et godt syn igennem hele livet. Og uden for Danmark hjælper vi medmennesker i Ghana. Her udleverer vi hvert år tusindvis af briller fra vores optikerklinik og giver dermed mange mennesker muligheden for at se skarpt for allerførste gang i livet. Det er i det øjeblik, hvor alting falder på plads, vi ved, at vi har gjort en synlig forskel.
Contact info
Lyskær 1, 2730, Herlev, Denmark
- 36737755
- info@synoptik.dk
- www.synoptik.dk
3.9
Great
8K reviews
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I visited Synoptic Vanlose
I visited Synoptic Vanlose - Freindly staff, excellent treatment and overall It was a pleasant experience. I would definitely recommend Synoptic.
28 September 2023
Unprompted review
Reply from SYNOPTIK
Dear Venkat,
Thank you for taking the time to write a recommendation of our store in Vanløse.
We really appreciate it.
Have a nice day.
Kind regards
Synoptik Kundeteam
Reply from SYNOPTIK
Dear Andy
Thank you for your review.
We're glad to hear that you had a nice experience.
Kind regards
Maria
Synoptik KundeTeam
Bad Customer Service
I ordered a sunglass from their webshop and just wear to check how it looks..I didn’t like the sunglass and returned it immediately within less than one hour after receiving it
Customer care didn’t accept my return and they said it is used!!This was my first purchase from Synoptik
I had ordered sunglass from other webshop and my experience was good
Can someone tell me how to check sunglasses without wearing it????
I will never purchase anything from Synoptik
8 August 2023
Unprompted review
Reply from SYNOPTIK
Dear Aysha
We apologize for any inconvenience, but unfortunately, we're unable to accept the return of used sunglasses. We've previously explained and provided photo documentation that the sunglasses are visibly used, rather than just having been tried on. They exhibit signs of being worn multiple times, with noticeable scratches on both the frame and the lenses. It's also apparent that the screws have been tightened on several occasions.
There's a possibility that there might be some confusion regarding the sunglasses you've returned. It appears that the sunglasses you've sent back are not the same ones we originally dispatched to you.
We'd like to kindly remind you that, in line with our sales and delivery terms, items should be returned in the same condition as they were received. Additionally, it's important to inform us promptly if any defects or issues arise upon receipt of the item. Unfortunately, we haven't received any such communication from you regarding this matter.
Please don't hesitate to reach out if you have any further questions or concerns. You can answer our ongoing correspondence.
Kind regards
Synoptik KundeTeam
I would like to make a complain having…
I would like to make a complain having received very bad customer service from your staff today.
I bought my glasses on 29th April and was told it would be ready in 2-3 weeks' time. However, it has been 4 weeks since then and I did not receive any messages.
Therefore I poped into the branch to explain the situation. Your staff did not even let me finish my sentence. It turns out the glasses was ready two week ago.
As for the SMS message, your staff told me it was sent but I checked in my phone straight away and I even showed her there was no message at all.
What was the most annoying was she didn't even acknowledge there was something that went wrong and meanwhile I had to wait an extra two weeks for no reason.
The very least she could do is acknowledge something did go wrong and give an appropriate response instead of this “Well, here it is now so what the hell do you what you idiot?” Kind of attitude.
Very terrible customer service and I will be leaving bad reviews everywhere.
My number is 31 18 71 58 if you would like to further investigate on this which any good management should to be honest. This was at the Købermagergade branch.
Update: I’m going to add I have respect to the manager because I sent an email to the shop after I left and straight away she called me to understand the situation. She was great but that staff who ‘served’ me was inadequate and terrible.
/Benny
25 May 2023
Unprompted review
Reply from SYNOPTIK
Dear Ben,
Thank you for your description of your experience in the store in Købmagergade.
We are very sorry to hear that you have been met with this behavior from the staff. Your feedback is much appreciated and will of course be forwarded to the manager of the store.
We also apologize that an error has occurred and that you have not received the text message that was attempted to be sent to you. Unfortunately, we do not receive a warning, if the text message has not reached the recipient and therefore we have not known that it should be sent again.
It is good to hear that you have been contacted by the store manager after you sent them an email. And we are happy that you have received your glasses now.
We apologize once again for this unfortunate situation.
If you have anything else that needs to be forwarded to the manager of the store, please send us an email at: kundeteam@synoptik.dk where you refer to this review.
We wish you a pleasant day.
Kind regards,
Dana
Synoptik Kundeteam
For en professionel tilgang og…
For en professionel tilgang og behandling ift. at skulle til at bruge briller.
4 og ikke 5 stjerner pga. at man skal anvende nem ID og ikke mit ID når der skal logges på deres hjemmeside.
3 May 2023
Unprompted review
Reply from SYNOPTIK
Kære Claus
Tak for din anmeldelse og din feedback.
Vi er glade for at du har oplevet en professionel service i butikken.
Vi er i fuld gang med at implementere MitID på Mit Synoptik. I øjeblikket er det kun på kontaktlinseabonnementssiden man kan logge på med MitID, men det vil selvfølgelig også komme til brilleabonnementssiden snarest muligt.
Ha' en rigtig god dag.
Mange hilsner
Maria
Synoptik KundeTeam
Super service og god behandling af…
Super service og god behandling af personale 👍
24 March 2023
Unprompted review
Reply from SYNOPTIK
Hej Erik,
Mange tak for din anmeldelse.
Det er så dejligt at læse at du har fået super service og god behandling.
Ha' en dejlig dag.
Med venlig hilsen
Dana
Synoptik Kundeteam
in the salon I was not very well…
in the salon I was not very well received for eye control, I paid 289 crowns and I was not informed about astigmatism!!!! in the next optician I was examined for free and very professionally and there I was informed about my defect in a correct way!! the price of glasses is about 2000 crowns in an optician just a few meters away professional and free examination and I bought glasses for 865 crowns!!
For me the worst optik In city i was In 3 optik And This was really the worst ….
24 January 2023
Unprompted review
Reply from SYNOPTIK
Dear Aleksandra
We are so sorry to hear about this. We want all our customers to experience a good and professional service. And we think it is important that the results of the vision test are explained to you.
Thank you for giving us this feedback. Your review will be forwarded to the store, so that we can avoid such experiences in the future.
Kind regards
Maria
Synoptik KundeTeam
Er bare super glad for mine nye briller…
Er bare super glad for mine nye briller meget hjælpsomme og hurtige til at levere mine nye briller
18 December 2022
Unprompted review
Reply from SYNOPTIK
Kære Per,
Tak for din anmeldelse.
Hvor er det dejligt at læse at du har haft en god oplevelse med hjælpsomme medarbejdere og hurtig levering.
Ha' en dejlig dag.
Med venlig hilsen
Dana
Synoptik Kundeteam
Good service and experience.
19 January 2023
Unprompted review
Reply from SYNOPTIK
Dear Konrad
Thank you very much for your giving review.
We are very glad to hear that is was a good experince.
Have a nice day.
Kind regards
Josephine
Synoptik Kundeteam.
The left eye lens has go blurry
5 September 2022
Unprompted review
Reply from SYNOPTIK
Dear Nick,
Thank you for your review
We would very much like to hear more about this, please send us an email at kundeteam@synoptik.dk, where you elaborate on the issue you are
experiencing
Kind regards
Josephine
Synoptik Kundeteam.
stay away from synoptik
I came to Synoptik explaining that I had headaches and had dropped contact lenses because of that, but would like to use lenses again. They told me to get a new "synsprøve". First I said "no thanks", cause I had gotten one at Synoptik a year ago and my view did not change. But they told me it was for free, so I came for the test. After the test they asked me to pay 298kr because "the test if for free unless you've got headaches and need lenses etc". They were just so sweet and professional during the test: what a trap, amazing that members of staff can't talk together, that one offers something for free and the other one charges for it once everything is done. In the family it's jsut one of many bad experiences with synoptik: just try any other opticians, I strongly recommend to stay away from them.
14 September 2022
Unprompted review
Reply from SYNOPTIK
Dear Diane
Thanks for your review.
We are sorry to hear about this experience you have had. It sounds like there has been a misunderstanding somewhere.
We would really like to know in which store you have been. Please write an email to kundeteam@synoptik.dk with more information about yourself and which store it is.
Kind regards
Maria
Synoptik KundeTeam
god information under synstesten god…
god information under synstesten god vejledning af valg af nye briller
8 June 2022
Unprompted review
Visiting Synoptik in Herlev.
I recently visited the Synoptik Outlet in Herlev and was very impressed with the professional approach - both the extensive eye testing and how individual needs were addressed. Furthermore, the young lady ("Marianne"), who helped me think out what I would need (given the eye test), was extremely professional and made it easy for me to make the right decisions.
2 February 2022
Unprompted review
Reply from SYNOPTIK
Dear Mariano,
Thank you for sharing your good experience with us.
We are very happy to hear that you have had this good experience at our store in Herlev.
I'll make sure they get your kind review.
Best Regards
Josephine
Synoptik KundeTeam.
Perfect service
Perfect service, very informative and detailed evaluation. Fantastic follow up, and right on time.
20 December 2021
Unprompted review
Gammel Kongevej
My second review.. same store. Short version.
Got my eyes check for glasses.. turned out it’s the wrong diopter.. it gets changed… in the meantime I had to call 4 times to get it reported to the insurance company, finally it got reported..
I go back to get contact lenses and the doctor suggest that we change something in measurements so that I get a better quality lenses… it turns out not good, I call on Wednesday to change back to the original measurements.. I go on Monday to check because nobody picks up the phone for hours… turns out nobody ordered anything… I’m going to a different center.
I’m so angry. This is not a good service.
I am not mad for Synoptik, but that one store in Gammel Kongevej is not doing a good job.. or I am the dumb who cannot answer the questions properly.. I don’t know..
13 December 2021
Unprompted review
Reply from SYNOPTIK
Dear Fanni,
Thank you for your review.
We are very sorry for your experience in our store on Gammel Kongevej.
We are investigating the matter immediately.
Please send an email to us at kundeteam@synoptik.dk, where you refer to this review, and we will get back to you as soon as possible with a solution.
Kind regards
Josephine
Synoptik Kundeteam.
The staff are really nice
The staff are really nice, especially Jeanna at Frederiksberg store. She was very patient with me and helped me in trying out the contact lenses (it was my first time). She gave me free samples to try at home and see if that is something that I want. I had a great experience at the store and will recommend to Synoptik to anyone who needs eyewear
5 November 2021
Unprompted review
Reply from SYNOPTIK
Dear Pavan
Thank you for your review.
It's good to hear that you had a great experience.
Remember that you always can try another pair of contact lenses if the contact lenses you are trying now, is not perfect for you.
Kind regards
Maria
Synoptik KundeTeam
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