Symphony Group Reviews 

Great service, friendly and efficient

Michael Sutton was great! He was knowledge and friendly, helping with issues in our kitchen. He was great with us when we asked lots of questions, and he helped fix an issue we didn’t know we had!

Jon Pritchard attended our house today to look at and even up our worktop. He was very polite, clean and tidy and did a really professional job. So pleased with what he did. The worktop looks so much better now. Thank you so much 😊

Symphony reacted quickly to my request and posted the parts needed very quickly. I cannot fault the customer services department, very polite and professional.

Absolutely outstanding aftercare provided by Symphony after moving into our new build home. The fitter (Chris Jones) changed units we had requested (after the builder had dinged/scratched units during fitting), and he also assessed the units which had been fitted by the builder, and 3 additional which I had fitted. The units themselves are excellent and very hardy. Highly recommended.

After 10 years the brackets holding the front onto our pan drawer became fatigued and the front fell off. Went on the symphony website and filled in a form, not really expecting that anything could be done. How wrong I was! within an hour a reply came by email saying replacement parts had been ordered and would be with me within 3-5 days WITHOUT CHARGE. Indeed they were and with 5 minutes to fit, the drawer is now as good as new. Thanks Symphony.

Chris Gray was fantastic, professional and efficient in coming to our new build property to replace a couple of kitchen doors and level out the cupboards. Friendly, knowledgeable and approachable. Great service!

Chris Jones was on time, was polite and wore shoe covers as soon as he got inside the house. He was efficient and sorted the kitchen cupboard doors out and re aligned a couple of others.

The chap John Baker was friendly and thorough.

My fridge cabinet which fitted with my new build in Cambridge, which with multiple problems during the initial installation, like the doors bent again and again in short time, the fridge/freezer door leak all the time, the cabinet doors never flash with the kitchen, It last more than 2 years. It costed up tens day to work with the builder's work on the fixes but never succeed.

Until it was reach to Symphony Customer Service, their respond is highly impressing. They are highly responsible on their product and care about the service customer precepted . Although the work required multiple visit, their persistent effort on resolving problem is excellent.

Greg Fenton from Customer Service has done a great job and keep the communication clear, smooth and responsive.

Tom Holland, who worked on the fridge cabinet has done an excellent job by carefully examine the issues, focus on the details. And most important, listen to customer feedback and translate it into action. I believe Tom is definite a valuable asset and important for the company long term success in the market with ever growing competition.

Michael Sutton Excellent cust service arrived as planned re kitchen splash back replacement new build - respected my property removed shoes etc

Michael Sutton attended my property today to install some replacement doors. He completed this task quickly and efficiently and tidied up before he left. He was extremely personable and not only provided guidance in respect of how to adjust a door but then did the work for me. Great service. Thank you Michael.

Very helpful and fixed another couple of problems we were having with the kitchen quickly and efficiently as well as the original problem

Michael Sutton. Really fast and professional service. Lovely customer service and very helpful.

Michael Sutton came round to fix some of our kitchen cupboards as they were sticking. He fixed them in a timely manner.

Had a cupboard door come away a few weeks ago. Five stars for the fitter himself (John McAleer). Really polite / informative guy and Installed a new door in no time at all. Taken one star off due to how long it took to get a date.

I have had my wardrobe handles fitted by Michael Sutton he was very professional and did a very good job!

I paid just over £5,000 for kitchen upgrades in my new build and assumed that choosing an integrated kitchen would include integrated storage solutions. Unfortunately, that hasn’t been the case.

It’s a small kitchen with two corner cupboards that have a huge amount of wasted space. These areas are essentially unusable, which really should have been thought through better in the design. I even had someone from Symphony come out, only to be told that nothing could be done. My developer also passed on that if I want to change it, I would need to pay to have the kitchen redesigned. I never had a say in the design in the first place, only the colours/countertops, but I didn’t expect something that is clearly not fit for purpose.

For the amount paid, it’s frankly unacceptable that these cupboards are not fit for purpose. I can’t even fit a normal-sized frying pan through the door without twisting it on its side, and my wok doesn’t fit in any of the cupboards at all. I’ve had to store it in my utility room. At no point during the process was it explained that the corner cupboards would not include integrated storage solutions, despite the expensive upgrades I was paying for. The door opening also isn’t wide enough for me to purchase inserts from, for example, Ikea. There’s nothing that will fit in this space to make it usable past the tiny front section of the cupboard.

I also had an issue with the laminate peeling on my freezer door. To their credit, this was replaced without any problem and I was told it was unusual. However, after reading reviews here, it seems this may actually be a fairly common issue with the unit doors, and I do worry about it happening to others over time.

Michael Sutton, was the care advisor that came out to replace my fridge door.
Michael thankyou so much, you were so thoughtful and respectful of my home, a pleasure to meet you.
What a lovely pleasant man.

Kind regards Tracy & millie the bulldog

I thought Morley went above and beyond to explain the workings of the closer mechanism. He was patient and professional.