Sylvox Reviews 210

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, praising the staff for their helpfulness and prompt responses. Many people appreciate the personalized approach and quick resolution of issues, with several highlighting the outstanding support received from staff members. The quality of the products, particularly the TVs, is also often commended for being well-made, durable, and providing clear picture and sound. However, some customers also noted issues with product quality, such as receiving damaged TVs or products that stopped working after a short period. A few people experienced difficulties with customer service accessibility, reporting long wait times, unanswered emails, or slow communication regarding replacements and repairs. There were also occasional mentions of soundbars not performing as expected or issues with product functionality.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the picture quality, brightness,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and efficiency.... See more

Quality

Clients share ambiguous opinions on quality. Many customers report receiving TVs with broken screens, damaged... See more

Response time

Users describe ambiguous interactions with response times. Many customers report significant frustration with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My neighbor purchased the 75” Sylvox outdoor Google TV and recommended it for my home. I was concerned because my backyard reno wasn’t complete and I feared that any malfunction may not be covered be... See more

Rated 4 out of 5 stars

I recently purchased a Sylvox 32" Combi (built in DVD player), unfortunately, there was a problem when swithing the TV on (had to be several attempts to get a picture). I emailed Sylvox explaining th... See more

Rated 4 out of 5 stars

I recently purchased a 55” Sylvox TV & a motorized ceiling TV mount. Frustrated that delivery isn’t 3-5 days as noted when placing the order, Ian has been very helpful w/ providing most of the tracki... See more

Rated 5 out of 5 stars

I installed a 65" Sylvox on my rooftop deck in Chicago in fall of 2023, and it has performed beautifully since then. I just recently had a remote control fail; once I contacted Sylvox customer servic... See more


Company details

Written by the company

Sylvox is a world leading full-scene TV brand. Our TVs allow users to enjoy the best viewing experience in various scenarios such as bathrooms, kitchens, outdoors, and RVs.


Contact info

3.9

Great

TrustScore 4 out of 5

210 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The Perfect RV TV Choice

I bought the Sylvox RV TV during Black Friday, and the picture quality is crystal clear - perfect for RV use. Even while on the move, the TV's stability is excellent. Snagging it during the sale was such a fantastic deal!

29 November 2024
Rated 4 out of 5 stars

Easy to Set Up

This Sylvox outdoor TV is a powerhouse, incredibly durable and perfect for any weather. Setting it up was a breeze without needing professional help. Connecting to Wi-Fi was straightforward, making streaming outdoors seamless and enjoyable.

3 December 2024
Rated 5 out of 5 stars

I installed a Slyvox outdoor TV in my…

I installed a Slyvox outdoor TV in my backyard, and it's been amazing! The picture quality is crystal clear even in direct sunlight. Its waterproof and weather-resistant design makes it perfect for outdoor use- great for family gatherings or outdoor movie nights.

3 December 2024
Rated 5 out of 5 stars

I ordered a Deck Pro TV from Sylvox

I ordered a Deck Pro TV from Sylvox. The original TV I received had some issues with picture quality. Sylvox stepped up on a big way and sent a replacement and their customer service was amazing. I am very happy with my new Deck Pro 65" TV.

4 December 2024
Unprompted review
Rated 1 out of 5 stars

Don’t buy anything from this sh*t company

If there was an option to give no stars I would but there not so they get one I am extremely a polled how this company dose there customer sarvice they told me my tv was out of stock and when I checked there website it was still in stock and when I went to go email them they kept and ignoring me

2 December 2024
Unprompted review
Sylvox logo

Reply from Sylvox

We are sincerely sorry to hear about your frustrating experience with our customer service. It is absolutely unacceptable that you were given conflicting information about stock availability, and we deeply regret the lack of response to your emails. We understand how disappointing this must have been, and we apologize for the inconvenience caused.

We take customer communication very seriously, and we are actively reviewing our processes to ensure that such issues do not happen again in the future. We value your feedback, and we are committed to improving our service.

Please contact us directly at service@sylvox.com, and we will do everything we can to address your concern promptly and ensure that you receive the support you deserve. We are committed to making this right and hope to regain your trust.

Thank you for your patience, and again, we apologize for the experience you’ve had.

Rated 5 out of 5 stars

Great customer service

Revised review -
I purchased a 55’ TV plus soundbar and installation. The company was in touch with me the whole time about when to schedule the installation and who to expect. Unfortunately, My first TV did not function properly. Sunny at Customer service immediately sent me a replacement TV and a label to send the old TV back. The second TV arrived and again we scheduled installation pretty quickly after its arrival. Unfortunately, when we unpacked the second TV it had been damaged in transit. As you might imagine I was disappointed, but Sunny at customer service again was very responsive and sent me a replacement TV. My third TV arrived and within a week installation was scheduled again. This time the TV works and has a great picture. The whole process has taken a few weeks, but customer service has been very helpful. I am looking forward to using our TV in the spring!

20 November 2024
Unprompted review
Rated 5 out of 5 stars

The TV display stopped working after a…

The TV display stopped working after a few months of usage. We had to go through 2 customer support reps but in the end they sent a courrier to pick up the defective unit and sent us a new one.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

I ordered the 65” deck pro series

I ordered the 65” deck pro series. The first tv showed up and didn’t work properly. I emailed Sylvox and they immediately sent me another tv. I received the replacement within 1 week. I paid for installation and Sunny with Sylvox set up installation for me in 1 day. Couldn’t be happier. I’ve only had the tv for 1 week and so far I am happy with the quality and functionality of the tv.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Sylvox 55” outdoor tv

Ordered my Sylvia 55” TV for my patio cause I wanted something more for outdoors than my old regular TV. Shipping was really fast which was amazing. Installation was a breeze, very happy so far!

25 October 2024
Unprompted review
Rated 1 out of 5 stars

My TV screen shattered after owning it…

My TV screen shattered after owning it for 5 weeks. A small pebble hit the screen and cracked it. I am stunned that the screen could shatter so easily.

27 October 2024
Unprompted review
Sylvox logo

Reply from Sylvox

We are deeply sorry to hear about your experience with your Sylvox TV, and we completely understand how disappointing it must be for the screen to shatter after such a short time of ownership. We take the quality and durability of our products seriously, and we regret that this incident has occurred.

While our TVs are designed to be durable, we understand that certain impacts—like a small pebble hitting the screen—can sometimes cause damage. We appreciate you bringing this matter to our attention, and we will review our product’s design and materials to ensure that we continue to improve the durability of our screens.

Please don’t hesitate to reach out to our support team if you would like assistance with this issue or if there’s anything we can do to help resolve it. We truly value your feedback and are committed to making this right.

Once again, we apologize for the inconvenience, and we are here to assist you however we can.

Rated 1 out of 5 stars

I had this $1500 TV for exactly 13…

I had this $1500 TV for exactly 13 months and it stopped working. We contacted customer support who told me I had to ship it back to them, they would look and repair (if possible) and charge me. The warranty was one year. Shipping back to CA would have been incredibly expensive. I took it to a local TV repair shop and they found it is a no-name Chinese brand TV. The Master Control Panel needs replacement. Sylvox won't sell the Master Control Panel to my repair shop.

28 October 2024
Unprompted review
Sylvox logo

Reply from Sylvox

We sincerely apologize for the inconvenience you’ve experienced with your TV. We understand how frustrating it can be when a product stops working shortly after purchase, and we regret that our customer support process did not meet your expectations.

At Sylvox, we value our customers and are committed to ensuring the best possible service. We recognize that shipping costs and repair challenges are a concern, and we’re truly sorry for any added difficulty this may have caused. While our warranty policy is one year, we always aim to provide the most helpful solutions within that framework, and we’re sorry that your experience did not reflect this commitment.

Regarding the Master Control Panel, we understand the importance of getting your TV repaired quickly and effectively. We will review this case with our team to better understand the issue and explore possible ways to support local repair shops in the future. Your feedback is important to us, and we’ll use it to improve our processes.

Please feel free to reach out to us directly with any further questions or concerns. We would like to assist you in any way possible and work toward a resolution.

Thank you for your patience and understanding.

Rated 5 out of 5 stars

65" Deck Pro 2.0

After a few years of battling glare, shadow's, etc., we finally broke down and invested in a outdoor tv for our pool patio from Sylvoxtv. I cannot say enough about this tv. The quality of the outer frame/housing is top notch and the picture quality is unmatched. Late in the evenings, when the sun is at its worst on our porch, the clarity and quality of this tv is perfect! Investing in a outdoor tv from Sylvoxtv is worth every dollar you spend. Fast shipping and great customer service. Highly recommend!

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Great TV

Great TV, love watching outside.
Easy instructions.
Bracket was delayed in shipping, however the customer service was great, prompt and efficient.

7 November 2024
Unprompted review

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