This company is an absolute nightmare to deal with. I ordered a top a couple of months ago ( May) and I have still not received my top or an answer from this company. I am now going to contact the fra... See more
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Incredible company and Service from Sadie. At no fault of their own my order went missing during delivery. One call and Sadie fixed everything and the complete order was resent in time for an oversea... See more
Best in the Game – Consistently Excellent! I’ve been using SX Sports for many years, and they never fail to impress. Whether it’s gear, apparel, or equipment, everything is always top quality and... See more
Company replied
Recently created a partnership with SX Sports and we have had nothing be clear, quick communication. It is more than just take our order but it's customer care with personal touch. We love SX and so g... See more
Company replied
Company details
Written by the company
⚽️Est 2001 | Football Teamwear | Tracksuits/Benchwear | Printing & Embroidery | 📸📱IG & SC: sxsports | 📥Email: info@sxsports.co.uk | #KittedOutbySX
Contact info
United Kingdom
- www.sxsports.co.uk
3.7
Average
23 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Brilliant company
Fast delivery excellent company with great communication and updated delivery details can’t wait to order more!
Don’t let old reviews put you off 10/10 service
23 September 2021
Unprompted review
Reply from SX Sports Teamwear
Thank you Katie :)
Avoid
Awful products, not at all like the pictures on their website. Very cheap material and poor quality embroidery. They are extremely rude to speak to, hangup the phone if you try to complain and ignore emails. AVOID.
23 April 2019
Unprompted review
Reply from SX Sports Teamwear
Hi, I am so sorry you received this level of customer service. We have since had a change of ownership and are now under new management. We hope you will put your trust in us again to allow us to prove how our customer service has changed.
Kind regards,
Sadie Callison
Operations Manager
Perhaps the worst level of customer…
Perhaps the worst level of customer service we've ever received.
Being hung up on, told not to shop with them again and spoken to like no one should be spoken to is a few of the many ways this business like to treat their customers.
The pair who seem to run the phone line are rude and clearly do not understand the basics of customer service. Considering they are the ones who have made an error, there is no sense of resolution or feeling of even wanting to help.
They have left me feeling quite upset even hours after I've got off the phone with them, and can't help but feel very stressed after the bad experience we have encountered.
They have asked us (more demanded) that we do not shop with them again - we intend on never doing so. It's a shame, because they've taken away the opportunity to be really successful with kids football teams. They impolitely direct you to read their website T&Cs as they have been clearly written by a third party, and yet can't even quote the T&Cs correctly when asked. So are completely unaware of their own company terms.
I hope that no one else is treated like this, hence the review.
20 December 2018
Unprompted review
Reply from SX Sports Teamwear
Hi, I am so sorry you received this level of customer service. We have since had a change of ownership and are now under new management. We hope you will put your trust in us again to allow us to prove how our customer service has changed.
Kind regards,
Sadie Callison
Operations Manager
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