Swisscom Reviews 

When they joined Swisscom, they knowingly lied to us about the terms and conditions, so we still had to pay the old company for 3 months. When we turned to the Swisscom kiosk for explanations, we just got insulted there and we were made stupid. Swisscom still lives in the last century and is felt in the quality it offers. Modern IT and digitalization have not yet reached this company.

Their router is terrible its made with cheap materials and it cant even handle an household

Some of the most frustrating moments I have ever spent in my professional life is speaking with agents via their "support". Undertrained, reading off scripts unless you reach someone with a higher knowledge of their systems (good luck with that) and if you DO reach one of them, more often than not you're greeted with smugness.

Have spent almost 3 hours with them on a simple contract change and confirmation that I'd like to keep my number after having used it as my work phone for a few years. Doesn't sound too difficult, does it? Well, for Swisscom it feels to me like I'm asking them to move mountains.

I'd recommend exploring other companies before Swisscom as an absolute certainty at this point.

Worst customer support in Switzerland.
They completely ignore contact forms and problem descriptions.
It seems as if they have have an automated reply saying "call our support number"

I have used Swisscom for mobile and internet service for many years and there’s no way I would change, any slight problem is fixed out of immediately with no fuss, can’t understand the negative comments here

Terrible service, terrible customer service, will lie to get you to stay with them even when your not satisfied. Horrible company, stay away.

NICHT GUT INTERNET !!!
I have not good internet connection always . And the thing is that I pay for 1000mbps and always I have 60-70 mbps !!! Not good !!

Unethical company. The only company that keeps billing you after your death. Beware, if one of your loved ones who passed away had a mobile subscription with them, unless you call them on the day of the death (as if you had nothing more important going on), they will keep charging you. Thieves!

Very good customer service - always readily available and very helpful. Best network coverage in Switzerland.

I read some of the recent negative reviews and I cannot disagree more. I was very unhappy with my previous provider, so I decided to switch to Swisscom during Christmas holidays. Happy to say that everything worked out perfectly. Very competent, professional, and pleasant
advisers and their services are brilliant.

I cannot believe this is happening. I have subscribed for BLUE from swisscom to realize that everything is in german and on top of this you have to pay on top of your subscription which is almost 20 francs, for each movie you want to watch. The same service that Youtube has but without subscription. Is a BIG SCAM! Stay away

Swisscom added an unsolicited tv package to my senior parents' account. This was a German package, note my parents do not speak German. Several attempts were made to contact them by email which they say they return the request by phone (they did once but my senior mom did not understand what was going on). After a few months of them adding a monthly fee, again for a service never asked for, I was able to cancel the package online. I am handling my parents' finances but live overseas so their preferred method of talking and not emailing adds a challenge for me. I had my 84-year-old mom call them and they said because the service was canceled online we had to pay for the service AND the cancellation fee. How they get away with this I do not know. You cannot add a non-requested service, charge the customer and when they ask to cancel the unsolicited service, tell them they have to pay for it and to cancel it? Shocked at this! I would expect more from a Swiss company. Do your homework before signing on with them. They are not honest.

When you subscribe to a mobile phone tariff, you say that I will pay a fee and in the end a bigger one appears. They are liars.

Riding with Swisscom for 7 years now on my mobile. Never ever had I any problems 🤷🏻‍♂️

False advertising!!! They sale at the highest price and then you don’t get what you signed up for !! Blue sport doesn’t have Bundesliga despite the fact of being advertised !!!

The swisscome service is joke ! The final offer was different from what I got via call center (additional one time cost which was clearly agreed will be not on my site) . When tried to clarify 2-3 times with call center, no reaction to clarify it. Finally I stopped all migration of services.

Get everything in written !!!! Don't trust. They are layers....

You should have a rating for minus stars because Swisscom is beyond BAD!!!!!! They don't know what CUSTOMER SERVICE is!!! I have never in my 10 years in Switzerland had such bad service. So disappointed in the "SERVICE" (joke) I received today regarding my son's brand new iPhone he purchased on the 14 April 2020. It has been at their repair service most of the time. It has been back at the repair center for 10 weeks now (2nd time around) and we have had to chase for an update on the situation. Even when you visit the Swisscom shop in Cham, no help at all. Disappointed you won't get my business again!!!

WFM-ID-25093815

Nothing but trouble: constant connection failures; hopeless helpline; useless and expensive technicians and contact can’t be bothered! And that for exuberant monthly fees!

Part of the problem is in the middle of a TV show the screen freezes every half an hour or so.

After six years of never resolved problems and a recent bill from a useless technician visit of CH 258.80 our patience has well and truly run out and we requested an immediate cancellation of our monthly subscription of CH 215 with Swisscom.

To this day we haven’t heard from Swisscom.

Terrible service. They have an issue taking the money out of my account. They even state it is their problem but have been sending me warnings to pay for 3 weeks now. Every time I call they say that they cant help. Terrible!

my internet friend says swisscom is bad :/