SwiShbasketball Reviews 

15
•
TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Sports

Information provided by various external sources

SwiSh is the leading independent Basketball Shop in the UK for players to find the top brands for performance on the court and buy clothing, footwear, basketballs, portable basketball systems,and basketball accessories, Clubs and Schools can choose from the wide range of teamwear and ball and equipment and enjoy generous discounts on bulk purchases.


Contact info

2.1

Poor

TrustScore 2 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(15)

0 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Still haven’t received ball which was…

Still haven’t received ball which was ordered in late October. Email was returned quickly and told that item was on way. Tracking info shows it in Jamaica NY for 3 weeks now. Be wary when you buy and avoid this product.

23 December 2023
Unprompted review
SwiShbasketball logo

Reply from SwiShbasketball

Christian, you have posted this on the wrong business. You are in the USA. We operate in the UK only and have no record of any order under your name. Hope you resolved this with the correct business.

Rated 5 out of 5 stars

I bought a pair of Jordans trainers for…

I bought a pair of Jordans trainers for my son he is 7 years old they arrived promptly via Swish with no problems & boxed nicely in official box, very pleased with our item my son loves them thank you Swish Basketball! we know where to come in the future! as Jordans I have been told are difficult to buy in the shops thank you so much great customer service!

31 May 2022
Unprompted review
Rated 1 out of 5 stars

Non-existent customer service

Non-existent customer service. Ordered a pair of trainers which arrived as the wrong size in the box (uk8 box, uk7.5 shoes). Have emailed over 6 times to various email addresses on their site, and tried to call 5 times without ever getting answered. Been over 2 weeks now and I'm stuck with shoes that are no use. Avoid!

26 August 2021
Unprompted review
SwiShbasketball logo

Reply from SwiShbasketball

So sorry for your experience. We found your emails in our junk folder several weeks after you sent them. We tried to reach you by phone to apologise and left a voice message. We also emailed an apology and return label which you have not used to date. Can't explain your ref to phone calls being unanswered as we work from home and answer the phone whenever it rings, even out of hours and on bank holidays, rarely is the house empty. In reference to the size issue, this must be a production error as we never had any stock in UK7.5. It is not too late to resolve this and hopefully improve your opinion of SwiSh, if you want to make contact?

Rated 1 out of 5 stars

Extremely disappointing

Extremely disappointing! First and last attempt of purchase.
My item never arrived and they won't give me a refund before 3 weeks.
Should use a better shipping company or better refund policy.

29 November 2020
Unprompted review
SwiShbasketball logo

Reply from SwiShbasketball

Sorry you were disappointed. We use Royal Mail 1st Class, or 24 hour tracked. No delivery service is 100% reliable and you were one of the unfortunate ones to have you package go astray. We sent you evidence of dispatch. The three weeks wait time is in the Royal Mail terms - the package could still be delivered, albeit late, before being accepted as a loss.

Rated 5 out of 5 stars

Excellent service

Excellent service, couldn’t get the Jordan’s I wanted anywhere but found them here. Ordered them and they were on my feet less than 24 hours later! Will 100% use them again and have recommended to others 👍🏻

30 May 2020
Unprompted review
Rated 5 out of 5 stars

Great prices and super quick delivery

Ordered a pair of trainers as a last minute Christmas present on the 18th Dec at around 10am with standard delivery, they arrived less than 24 hours later! So impressed with the efficiency of service, and product is not only great but far cheaper than I'd seen elsewhere. Will 100% use again.

19 December 2019
Unprompted review
Rated 1 out of 5 stars

Ordered trainers which arrived stained very condescending staff

Ordered trainers which arrived stained. Sent them back recorded delivery and 3 weeks later still no refund. Condescending messages from them stating they sent the wrong colour and maybe I sent trainers I bought somewhere else back to them...what a joke.

Now escalating with PayPal.

28 September 2018
Unprompted review
SwiShbasketball logo

Reply from SwiShbasketball

Order was for dark grey trainers, the returned item was same style but white. Tried to find out what had happened by talking through with customer but they ended phone call and chose to escalate to PayPal, which slowed the process. A refund was processed despite contention over product origin.

Rated 5 out of 5 stars

Excellent site,very efficient service

Excellent site,very efficient service. I have used these guys a few times and I have never had any issues,great prices and they sell the shoes you won't get in jd sports or footlocker.
Love it.

3 March 2018
Unprompted review
SwiShbasketball logo

Reply from SwiShbasketball

Thanks for your review - good to hear we are achieving our aim of filling the gap in the market for basketball performance.

Rated 5 out of 5 stars

Fast delivery and great prices

I ordered a pair of Nike Kyrie 3 and 3 pair of Nike socks for my 7 years old son monday evening. Wednesday evening the package arrived to my local post office in Denmark. That is fast delivery. That's not even possible with Post Danmark. Swish Basketball offers great prices and lots of shoes you can't buy in Danish stores. I give them 5 stars for the fast delivery and the great prices.

1 February 2017
Unprompted review
Show reviews in all languages. (15 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look