Would have given 4/5 stars as the this machine is powerful. However the pipes x4 are very poor 1st attempt 1st 2 sections came apart and sunk i finally got them back and taped each section but the p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We hadn't used this particular supplier before but because our normal one had run out of stock we didn't have a lot of choice....but what a great decision. They have been absolutely excellent - easy t... See more
Have used Swell Pets for years now and always been v.happy indeed but seem to have zero customer service skills and too busy to cancel my order and refund after processing an order for 5 days with no... See more
Company replied
The free delivery for orders over a certain amount is brilliant. I know my dogs' food will come next day when I order before 3pm the day before. The order has never failed to arrive. I sometimes combi... See more
Company details
Written by the company
Pet Supplies at sale prices with free delivery options from Swell Pets, UK's leading online pet product superstore.
Contact info
Unit C SK14 Industrial Park, SK14 4QF, Hyde, United States
- 0161 351 4700
- www.swellpets.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great prices & service.
Ordered in the afternoon & order was there next morning.
No other company could match the prices.
Great product at a great price but so rude will buy from them again
I've bought natures diet from another outlet & been very happy with it but decided to buy online for convenience.
When the dog food turned up I though all the pouches had gone bad because they were full of gas. It turned out it was a combination of new packaging & extra jelly on top so the food was great, but when I call the women was short, aggressive said her bit & just as I was talking hung up on me!
I've worked in the food business & sales, I was not impressed.
It is a great product, at a good price & delivered quickly, but I wouldn't want to deal with her if I needed help, so I won't be buy from them again.

Reply from Swell UK LTD
Prompt efficient service
I have been really impressed with prices, availability and delivery. I will continue to check the web site when I need to replenish stocks.
good value and super speedy delivery
Really pleased with swell pets - their prices for Arden Grange 12kg chicken and rice are competitive, and I like getting free, next day delivery when I buy 2 bags. This time I had an offer code which didn't work, but when I emailed them, they sent me a code to use next time instead, which was great.
Great customer service
I wanted to give 5 stars, the play pen, crate and travel case I bought are good quality for the price really happy with them but there was a mix up on the size of the travel crate. Swell pets were very good and sorted really quickly. I will definitely purchase again hopefully next time I'll be able to give 5 stars.
great quality my pet loves it.
It was great to find mixed bulk dog food & his favourite treat.
Nice staff on phone!!
1st time I have used Swell Pets but I had to get in contact with them as my next day delivery didn't happen (it was 3 days late) and when it did arrive the contents were damaged. Really nice guy on phone sorted refund on damaged goods and was very polite. Will use them again but hopefully I won't encounter the same delivery problems with Parcel Force as it was extremely BAD!!!!!!
Great service and good price!
First time I have used Swell Pets. The item I bought was a good price compared to other places even with postage. They delivered within a day or so too.
Fast and good value
Ordered 2 x 12kg bags of Iams dog food on the 10/10/14 at 2.40pm and they were delivered at about 1.30 the next day. Not only was the delivery much quicker than I expected but the price was less than all the other sites I looked at. Great service from Swll Pets.
Great Service Both Items Delivered Within 24 Hours
Great items bought, one a dog cage, the second a water holder for the same item. Would have been nice if there was a link on the website to show both items at the same item. ie People who have bought the cage also bought the water feeder. Not a issue just would have sped things up and possibly generated more business !!!
Good prices with top class service.
Excellent service and superfast delivery. Keep it up!!
Excellent service highly recommended
Recieved all my items next day. brilliant service and prices will be using again thank you
Excellent
A problem with a delivery damaged on receipt (not Swell Pets' fault) was dealt with efficiently and couteously.
Best value, quick delivery.
Always the best value and next day delivery. No complaints
Swift service
First time of ordering.
Very prompt service.
Will use again.
very pleased with your service
my puppy food came on time, & pleased with product, will use you again.
Not impressed
This was my first order with swell pets ( I'm normally a Fetch customer) and I was very disappointed with the service I received. I placed my order Friday afternoon so expected my delivery Tuesday although there was no confirmation of when it would come at all or who with......well it didn't arrive !!! Apparently there was a problem with the courier but I received no information until I emailed Tuesday evening to ask where it was. I would've thought a notice on the website or an email would've been a good idea. It arrived Wednesday lunchtime apparently I signed for it but seeing as I was at work I find that hard to believe!!!! Luckily my partner was home when it arrived, 2 wasted days waiting about when we're both self employed is hard to swallow for misplaced dog food!!! I have since been offered a 10% off voucher but I won't be using it !!!!!
Great service
No quibble price match and very helpful, great service!
fantastic
order product at 2.30 thursday arrived friday morning would defo recomend and use again .
Excellent service & price
I've used Swell Pets exclusively over the past 2 years for the supply of Arden Grange dog food - they just can't be bettered for fast delivery and excellent prices.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







