Sweet Fuels Reviews 3

Thanks for the swift oil delivery received this morning from Sweet Fuels, great service from extremely happy delivery man to the office team taking the bookings

Almost ran out of oil and as a long term customer got an immediate response to save me without the extra cost that you get from the big national brokers. Always competitive, always swift and efficient based on 6 years experience.

Having used this oil company for over six years and paying a regular DD without incident I was recently contacted by email asking me to pay a huge outstanding balance (which I was totally unaware of) and to increase my monthly DD by a further 25% or to almost double my DD for the forthcoming 12 months making the payments totally unaffordable (upwards of 550.00 per month).
I rang to explain my circumstances and no other option to pay was offered just a legal threat the following day by email .
They have just come without prior notice to collect the oil and have left me with a completely empty tank which means I have no hot water.
I have an 82 year old bed dependent mother and a Down's syndrome handicapped brother who has many personal and mobility issues.
This was conveyed to sweet fuels during the telephone conversation however, they still felt it appropriate to take ALL the fuel without notice or without giving me an option to pay a lower amount until the bill was cleared or to pay for a small amount of it which was already in the tank, thus giving me a little time to make arrangements to maintain some hot water for my family.
Whilst I appreciate the balance may have been outstanding surely some communication should have been made before sending a bill out of the blue for £2300.00 with a demand for a further DD increase?
Very poor credit control and communication with zero customer service came as a very unpleasant surprise after all this time.
Justified repossession or just morally derelict?