Swarovski Reviews 

Just ended a customer service period of 2,5 months yesterday. The girls in the store were nice, but not able to help or make own decisions on the level of service.

The click closure of my tennis bracelet needed to be replaced after just 4 years. After 2 months at the Repair Dept in Innsbruck I got the message it was not repairable. No other solutions given.

Okay, so what now. Throw it away, 195,00?? So I wore it again in the hope it would go okay, and yesterday I lost it somewhere on the street.

I will NOT buy a new Swarovski. Bad service, no solutions. Feels cheap for such a big and great Marketing brand. They lost a great fan!

Would not recommend this company.
Terrible service and customer care. Delivery was arranged for Wednesday still not delivered today is Friday

Very gorgeous jewellery. I bought my first bracelet with Swarovski. It was shipped very quickly and arrived in this beautiful well packaged box. I can see why this brand is talked about loads on TikTok. I bought the one heart bracelet and it’s so beautiful in real life as it is in the pictures of the official website. I’ve since added more Jewellery to my wish list as I will be coming back for more!!! 🙂

Poor Quality
My husband purchased a gold plated cocktail ring and matching earrings in October 2021. They are an item that is worn on very special occasions, I have only worn them twice and they have been in the box. I went to wear them at Christmas 2024, and noticed that all the gold had tarnished. I returned them at my expense and asked them to replace them as they still sell them on the outlet, they didn't bother to respond just sent them back and I received them back 25th April 2025. I have tried to contact Customer Services, spoke to a nice Manager but she was told that they couldn't do anything about it. The ring was £125 and the earrings about the same. I have been shopping with this company for years, what would have cost them very little has actually lost them a loyal customer, they attitude is incredibly short sighted, I would never treat my customers as they do. Be very careful with what you are buying, you would be lucky if that product lasts 25 months and if it doesn't you don't have a chance in hell.

Bought 2 items for my wife's birthday in Swarovski MAR shopping center in Loule. In the afternoon my wife went to thye shop to return the items but was told that though Swarovski normal policy is to provide refunds within 30 days of purchase, the shop in MAR is a franchise and its policy is just to offer exchanges. Make sure that if you want to buy their product, never buy in MAR or in any other "partner" shops but from only official Swarovski shops. The service in MAR is also appealing - so just do not go there.

Have to preface this I became a gold member of Swarovski club recently but been member of the said club for almost 20 years now, I did set up the online account around 6 years ago though I think.

I had mostly good experiences with Swarovski so far, damaged items were replaced if the crystals fell of etc ( there was one gold player bracelet with dice et on it from years ago etc)

I have recently purchased Idyllia flower collection for the sun of €459 order 10IE00000487051

The Set that includes 3 pieces flower set with a flower cuff is what I would have had an issue with, having lost the said piece the first day I wore it.

My first time ever contacting the customer service and not through the store, was told the warranty does not cover accidental loss of items and these of course cannot be returned then.

The cuff is not secure to wear even with a careful placement and attention to having the hair tied back etc, I would never again purchase anything with the cuff as it’s not suitable to wear. You are risking not only loosing it and not having a replacement or be able to return the set altogether. Furthermore they cannot inspect it for faults either since it’s missing.

I got no further help or assistance from Swarovski on this matter and of course the products on the site have no option to leave reviews so I started searching to find where I can do so, was interested to see the average reviews of the company on trust pilot being 1.7 😂

I was also very lucky on my order of big bow earrings 10IE00000452761 when it’s also a flimsy lock that when I lost one, I found it and didn’t raise it with customer care that time, so just be aware those earrings are not secure either

If you are buying from Swarovski make sure you are not as stupid as myself spending €280 on a set of earrings and losing a piece in a day and keep in mind it’s just glass!

So Since my last two experiences with almost loosing an earring and loosing a cuff, just not bothered and totally disappointing experience, I now understand the 1.7 rating, better spend your money on actual gold since that at least goes up in price 😂 I think I ll be buying from Isabel Bernard from now on!

Also just don’t bother contacting the customer service as their warranty is not high standard for the price they charge and remember it’s glass! They won’t bother doing anything at all for you but will definitely empathise with your loss, also check the reviews since they hide them from their own site!

WE had a wonderful holiday on a cruise about 6 years ago and bought a Swarovski fish about 150mm long on a silver stand as a momento. It has been on a display shelf in our lounge - being occasionally dusted. A week ago it fell apart 2 fins dropped off and it fell from its stand. If I had bought it from ASDA I wouldn't bother but this was bought as a quality product costing in the realms of £1000.
I have contacted Swarovski asking for a repair. They have refused.
I just cannot believe it. DON't TOUCH THIS COMPANY. CLEARLY THEY ARE SHODDY INFERIOR PRODUCTS>

I bought my wife a neckless, matrix bracelet and ring for her Birthday. They looked great but the bracelet clasp failed and it came off. Her friend reattached, but it came off again and was lost. Very upsetting for my wife. I have seen other complaints relating to similar issues but Swarovski don't seem interested.

My wife has just come home after spending the afternoon in Liverpool. She was looking to get her mums ashes put into a ring. It was a no from most places, but she tried Swarovski, and the lady there (although you don’t offer the service) was very helpful and understanding, and signposted her to other options. I wanted to send a feedback for that lady, but couldn’t find it on the website. So this is my go to. Thank you for employing great staff who care about our community.

Extremely Disappointed with In-Store Experience and Customer Service

I had a very disappointing and distressing experience at the Swarovski store on Grafton Street, Dublin. I visited the store on Monday, April 14th, to collect a prepaid order. The staff gave me contradictory information and treated me in a disrespectful and dismissive manner, which led me to cancel the order as soon as I got home.

Two days later, on April 16th, I received an unexpected call from the store accusing me of taking an item — something I absolutely did not do. This call came after I had submitted a formal complaint about the service and requested a refund. I find the timing highly concerning.

I have submitted my case through all official channels — website, email, Instagram, Facebook, and even LinkedIn — but have yet to receive a proper response.

What should have been a joyful customer experience turned into a source of stress and frustration. I truly hope Swarovski, as a global brand, will take responsibility and address this situation professionally.

Natália Campos Bonatto
Order number: 10IE00000486891

Worst experience I have ever had.
Made an in store purchase a week and a half ago for a size that would be shipped to me, and I was promised it in 2 days. It's been 11 days.
I was never sent tracking, called 4 days after purchase about any updates, was told it'd arrive in 3 more days & I would be given the tracking. I was never sent tracking info or my order.
I called again & they told me they had cancelled the order. Without telling me or verifying with me. Nothing. That is not okay.
I also called and emailed customer service multiple times during this and they said there's nothing they can do, no refund or anything. How can customer service not be able to actually help its customers??
This has been the absolute worst waste of my money and my time. 0/10

Don't waste your money on Swarovski jewelry. I bought a watch and after only 3 weeks—and just 4 wears—the back has already faded and changed colors. When I went to the store, the manager told me it was due to the rose gold material, but since it wasn’t her location, she said I needed to return the next day to speak with another manager. I went back, only to be told the 3-year warranty only covers the crystals. She also said things like lotion, water, or sanitizer could cause the discoloration. I reminded her that I barely wore the watch. None of my other watches have ever done this, and this one is made from the cheapest material I’ve ever experienced—despite the high price tag. Total rip-off. The receipt doesn’t even say the warranty is only for gems; that’s just what the manager claimed. What kind of brand sells products that tarnish in under a month? Avoid it.

I would like to express my disappointment following a recent visit to one of your stores in the center of Amsterdam. On April 10th, I visited the store intending to purchase a jewelry set which was clearly marked as €159. I asked the sales assistant if the same set was available in silver, and she confirmed that it was. I then told her I would like to purchase it.

However, when we went to the register, I was informed that the price was €188. I was very surprised and asked why the price was different, and she told me that the items were sold separately — even though I had specifically asked for a set and she confirmed that to me earlier.

Not only was this misleading, but the sales assistant's attitude was also dismissive and not friendly at all, which made the experience even more frustrating. I ended up leaving the store without making the purchase, feeling upset and disappointed.

I hope you take this feedback seriously, as it does not reflect the quality and customer experience I expect from a brand like Swarovski.

I had a truly wonderful experience today at the Swarovski store in Venice, Italy. From the moment I walked in, I was warmly welcomed by Dario and Marco. Both were incredibly polite, professional, and took the time to guide me through the new collection with genuine enthusiasm and knowledge.

A special thank you to Dario, who introduced me to the stunning green Millenia necklace. He was exceptionally patient and went above and beyond to make sure I felt like a valued customer. His attention to detail and kindness made the entire experience feel personalized and special.

Marco was also fantastic, very friendly and helpful in showing me a variety of beautiful pieces in the store.

With the outstanding service I received today, I will definitely be recommending Swarovski to my family, friends, and colleagues. Dario, you’re truly the best. And thank you again, Marco, for your warm and helpful approach!

From: Gv Loreto, London UK

I placed two orders to buy the “Una drop earrings” on 13 Feb 2025 and the “Dextera hoop earrings” on 18 Feb 2025. Both orders reached me very timely on the17th and the 21st of Feb. Unfortunately, as these were for a present, one of them was very small and we did not like the other one and I decided to return them both. I followed the instructions to return both of them on the 22nd of February in the same kiosk. On the 25th of February, I received 2 emails confirming that both parcels were in consolidation and that they will both be sent to the warehouse. On the 3rd of March, I received a confirmation that I will get the refund for one of my returned orders and then on 6th of March, I received a confirmation that both parcels were received at the warehouse. Since then, I followed in the customer service chat and via calls 3 times to check on the status of the other return, and in each time I was informed that this is normal processing or that it would take a couple of more days to get your refund. On the 1st of April, the Customer service representative promised me over the phone to check the status of my return and to write back to me. She then wrote back to me that they are unable to process the refund as the package has arrived empty. I wrote back to her that this is not possible as I sent 2 packages at the same day in the same kiosk, but only one was refunded. I also told her that why it took them too long to write this to me, given that I have been following on the case for the last 4 weeks. She responded back that this is a final decision and that nothing can be done further in that case. this is very disturbing and the first time to face this in any online shop in Denmark. I very highly suspect mishandling or theft of my package in Swarovski’s warehouse as if it was empty I should have been informed a month earlier when the package reached the warehouse or even before when the package was being consolidated. Now, I have no way to get my refund for a problem that I’m not responsible for. Unfortunately, they are not giving me the opportunity to escalate my case, however, I will ensure that this is escalated through the “Public Consumer Complaints System” in Denmark. Unfortunately, I did not check the reviews in Trust pilot before doing my online purchase, where I found many similar cases of very bad customer service and mishandling. I would not recommend buying anything from the online shop.

I had a problem with swaroski i received the package damaged and empty.

Well at the beginning people from customer services will treat you well however after confronting them about the bad quality they will be cold and claim you. Like NEVER EVER say this to swarviski like this.. :/ you pay thousands or high prices ridiculous then you find bad quality looks really cheep quality can easily broken! With never fixing service only for manufacturing errors!! Seriously a jewelry high shop with no service! High prices and ridiculous deteriorating quality

I returned my order to them 2 months ago, until today I have not received a refund. The staff does not reply to emails.

AWFUL EXPERIENCE
After ordering three pairs of eatings in January and then not ever arriving I am still waiting to have a full refund. After dealing with and disputing with customer service I am no further forward the courier lost my parcel which I believe is an issue between Swarovski and the courier not the customer yet was told can only have a refund when the goods were found it’s been three months give me my money back!!!!!! £178 is a lot to lose REFUND ME!!!

It’s good if you’re looking for a middle range jewelry to give someone as a gift. The quality is mostly good so nobody’s going to be disappointed by it, but maybe the price could be cheaper T-T