Products ordered and paid for but never delivered. None of my many emails have been answered. Their phone line is dead. It seems the company is no longer operating, yet they continue to accept orders... See more
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A very disappointing experience! I have chosen to order from Svetila.com expecting a fast delivery. Instead, having waited 3 weeks for the part I had purchased to finally get shipped to me, upon its... See more
Company replied
Courteous, but problem was never solved. The new UV bulbs I received did not fit the bulb base. When I told that to "T" in Svetila, his exact email response to me was: "Dear George, Lamp... See more
Company replied
used svetila once before and they were fine, so ordered again. on this occasion they took nearly a month to confirm dispatch of goods which never arrived. there was a tracking number on the invoic... See more
Company replied
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Can't find it anywhere else ?
you got it on this site... Tired of going around all sort of places to find old kind of light bulb I desperately needed, I took a look on the web and found this site. Well, they got it, at good prices, they sent it to me pretty quickly. What else to say?
good service, ´good quality, everything fine
In summary, yes I will do it again.
quick service
Very Professional with quick and good information on status of my order
Excellent service & cheap
Bought a Phillips Xenon bulb and was a great deal cheaper than elsewhere. Can't fault!
Bulb quality questionable
I bought some OSRAM 50W Halopar bulbs for my Miele cooktop vent and bulbs I purchased were clearly not the same brightness as what came with the unit. Same brand and model of bulb was requested.
Bulbs were inexpensive, but you get what you pay for.

Reply from yyy.com
A+++ seller. Great product and quick delivery. Buy with confidence.
Bought a europeen double-oven that works really well, but could not find lamps in North America at a reasonable price. SVETILA had them in stock with a good price. Thanks again.
Speedy and Bright
Needed bulbs for a fly killer, these were cheap and quickly delivered
Trustful but not always careful.
After a certain delay, I asked about the situation of my order. I didn't get any answer. Despite that, after a while I got the right goods in perfect conditions.
Serious seller. Not very easy to get answers by e-mail.
Goods arrived broken. Never been able to get an answer to my e-mails, but they shipped again the goods without any charge. Trusty and serious seller.
Very helpfull
I had some problem with last order, but all was resolved in a feww time, very fast shipping also in august
Lightbulbs received BROKEN; no response from company!!!
I ordered two bulbs that are very delicate. I spent over $50 on my order. When my shipment arrived, BOTH of my bulbs were broken into bits. I have emailed the company TWICE, asking them how I go about receiving replacement bulbs or a refund. They haven't even RESPONDED!!! I will never order from this company again.. and neither should you.
Good and Bad
Ordered these UV lamps and was informed they were not in stock, however payment had been taken. It took about a month to receive them. Was disappointed that the Company took severall prompts to answer my emails for delivery updates. On the day I cancelled the order they were dispatched. On the good side I could not buy these UV lamps in the UK, so very pleased I found someone who could supply them.
very good service
They are almost perfect. Would recomend to all my friends. 4 stars because they deleted my product review ones, probably becase it was quite bad.
At least they refund your money when you complain.
I have Updated my rating to reflect that i do no longer feel that this store is a fraud, simply just a store with poor service.
*. I made my order without creating an account, but i have still been able to log on to check the order status every day until suddenly it said my email was not registered.
* the order status change mails you are refferring to (3) were all sent on the same day as i made the order. nothing updated after.
* after 10 days and 3 emails requesting information on my order I had heard absolutely nothing from anyone at the company until making this complaint, in which you replied within few hours. this does not imply good customer service.
I will do as you say, buy my bulbs somewhere else.

Reply from yyy.com
FAST, GOOD SERVISE AND NO PROBLEM
I made an order and chose by mistake wrong article, but they have arrange me correct one in one day and deliver. No problem, fast and GOOD SERVICE.
Borut
Very reliable
I got exactly what I had requested, and it arrived on time in France.
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