yyy.com Reviews 

406
TrustScore 1 out of 5

1.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Products ordered and paid for but never delivered. None of my many emails have been answered. Their phone line is dead. It seems the company is no longer operating, yet they continue to accept orders... See more

Rated 1 out of 5 stars

A very disappointing experience! I have chosen to order from Svetila.com expecting a fast delivery. Instead, having waited 3 weeks for the part I had purchased to finally get shipped to me, upon its... See more

Company replied

Rated 1 out of 5 stars

Courteous, but problem was never solved. The new UV bulbs I received did not fit the bulb base. When I told that to "T" in Svetila, his exact email response to me was: "Dear George, Lamp... See more

Company replied

Rated 1 out of 5 stars

used svetila once before and they were fine, so ordered again. on this occasion they took nearly a month to confirm dispatch of goods which never arrived. there was a tracking number on the invoic... See more

Company replied

Company details


Contact info

1.0

Bad

TrustScore 1 out of 5

406 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.0

All reviews

(406)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Can't find it anywhere else ?

you got it on this site... Tired of going around all sort of places to find old kind of light bulb I desperately needed, I took a look on the web and found this site. Well, they got it, at good prices, they sent it to me pretty quickly. What else to say?

19 September 2012
Unprompted review
Rated 2 out of 5 stars

Bulb quality questionable

I bought some OSRAM 50W Halopar bulbs for my Miele cooktop vent and bulbs I purchased were clearly not the same brightness as what came with the unit. Same brand and model of bulb was requested.

Bulbs were inexpensive, but you get what you pay for.

19 September 2012
Unprompted review
yyy.com logo

Reply from yyy.com

Dear Jeffrey,
we think that is the problem in voltage. You are from USA and you made order for 230V version of Halopar bulb. In US you have 110V main voltage, so it is normal that the 230V bulb do not have the same brightness like 110V bulb.

Rated 5 out of 5 stars

Very helpfull

I had some problem with last order, but all was resolved in a feww time, very fast shipping also in august

22 August 2012
Unprompted review
Rated 1 out of 5 stars

Lightbulbs received BROKEN; no response from company!!!

I ordered two bulbs that are very delicate. I spent over $50 on my order. When my shipment arrived, BOTH of my bulbs were broken into bits. I have emailed the company TWICE, asking them how I go about receiving replacement bulbs or a refund. They haven't even RESPONDED!!! I will never order from this company again.. and neither should you.

12 August 2012
Unprompted review
Rated 3 out of 5 stars

Good and Bad

Ordered these UV lamps and was informed they were not in stock, however payment had been taken. It took about a month to receive them. Was disappointed that the Company took severall prompts to answer my emails for delivery updates. On the day I cancelled the order they were dispatched. On the good side I could not buy these UV lamps in the UK, so very pleased I found someone who could supply them.

3 August 2012
Unprompted review
Rated 4 out of 5 stars

very good service

They are almost perfect. Would recomend to all my friends. 4 stars because they deleted my product review ones, probably becase it was quite bad.

3 August 2012
Unprompted review
Rated 3 out of 5 stars

At least they refund your money when you complain.

I have Updated my rating to reflect that i do no longer feel that this store is a fraud, simply just a store with poor service.


*. I made my order without creating an account, but i have still been able to log on to check the order status every day until suddenly it said my email was not registered.

* the order status change mails you are refferring to (3) were all sent on the same day as i made the order. nothing updated after.

* after 10 days and 3 emails requesting information on my order I had heard absolutely nothing from anyone at the company until making this complaint, in which you replied within few hours. this does not imply good customer service.

I will do as you say, buy my bulbs somewhere else.

18 July 2012
Unprompted review
yyy.com logo

Reply from yyy.com

Dear Ola B.
we are sorry, but our other customers are satisfied with our products and with our service. Sometimes we all need some patience.
Other testimonials are the proof for our business model and for ours customers service.

We did not do anything wrong, but you are do. You accused us of cheating. All this in one working week!? Our name is not clean because of you. Thank you.

Here is not a place for all explanation, but you did not ask for it anyway.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look