SUSTAINABLY. The Dress Hire Reviews 

57
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning range of designer dresses available, noting that the items always arrive in pristine condition, beautifully presented, and ready to wear for any special occasion. Reviewers consistently emphasize how incredibly easy and straightforward the entire rental process is, supported by exceptionally fast communication and reliable delivery. Some people also felt that the remarkable flexibility regarding last-minute bookings and accommodating size exchanges made their urgent event preparations completely stress-free. Consumers frequently mention that the staff goes above and beyond to ensure every client looks and feels fabulous.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting gorgeous designs in pristine... See more

Service

Clients share satisfaction on service, frequently praising the reliable delivery, stunning range, and... See more

User experience

Customers had positive experiences with user experience, consistently praising the stress-free, incredibly... See more

Staff

Users describe positive interactions with staff, highlighting that team members are incredibly helpful,... See more

Customer service

Consumers find customer service to be positive, highlighting quick responses and reliable support. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These girls go above and beyond. The kindest people you would ever talk to. The girl on the phone (sorry I forgot your name) genuinely cared for my issues and moved mountains for me. This level of cus... See more

Rated 5 out of 5 stars

It was super easy, and the dress got delivered early to me! Was made very clear that I can always reach out if I needed and clear instructions on what to do. I would highly recommend, I hired the fai... See more

Rated 5 out of 5 stars

The website was easy to navigate. The communication was clear and easy to understand. The dress arrived way earlier than expected so I didn't have to stress. The dress fit well and was very clean, and... See more

Rated 5 out of 5 stars

The easiest dress hire experience (also my first)! I needed something pretty last minute and Lisa made the experience super seamless and made sure I had a dress in time for an event I was going to. Th... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

57 reviews

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4.8

All reviews

(57)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service & quality - 10/10 experience

I hired the Aje Bubble Hem Mini dress from SUSTAINABLY for the first time for my 18th birthday, the dress was in perfect condition, although it came a little bit wrinkly, it still looked flawless and I got so many compliments on the dress and it fit me like a glove, the dress was very flattering and flowy it was just gorgeous. The customer service is amazing, I was constantly updated with the shipping information and details through SMS and they were so kind and helpful to guide me through the process of returning the dress as it was my first time hiring a dress from anywhere and their team helped me through any problems I faced. I highly recommend and suggest hiring from SUSTAINABLY, they’re really helpful through their service and their dresses are high quality and I’m so glad I hired from them and overall a great experience as a person hiring for my first time!

16 August 2026
Unprompted review
Rated 4 out of 5 stars

Honestly this dress just made my night…

Honestly this dress just made my night even better. My sweet 16th wouldn’t have been the same without the dress being my cherry on top. I ordered the aje bubble hem mini dress in pink and I couldn’t be happier with the service and dress!!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Lisa from Sustainably was lovely! As a local, it’s perfect and she is so flexible if I needed a size change or even a style change. Highly recommended!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

couldn’t recommend enough

couldn’t recommend enough!
Lisa is so kind and made the process so easy! Let me try on prior which made me feel so much better going into my event knowing I’d love my outfit.
Quality of the dress was amazing

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend!!

Would highly recommend hiring from sustainably! I needed a dress last minute and the service was great and so easy to organise. The dress was beautiful and in amazing condition.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMEND !

I just couldn't recommend enough! I've hired from the dress hire a few times and most times I've had to hire last minute but I've always been accommodated amazingly! She is so lovely and easy to communicate with, and so helpful.
Such an amazing collection.
Pick up and drop off is so easy!

15 August 2026
Unprompted review
Rated 5 out of 5 stars

So super easy to use

So super easy to use, the owner was lovely and gave me a great tip to use dress glue to help hold the dress up! The dress was perfect and everything was so easy

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Best dress hire company!

I have hired from this company three times now and each time they have absolutely blown me away!! They are so accommodating and the service is brilliant!! The dresses are always in pristine condition and very well priced!! Will always be my first place to look for hiring a dress!!

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Such an easy process

Such an easy process! The team is so quick and thorough when communicating!
They made all the instruction so clear and was such a beautiful outfit! I was very impressed with how good the condition of it was. Will definitely use there service again.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Great range of dresses, easy to organise

Lisa has a great range of dresses available. She was easy to communicate with and to organise collection times. I was really happy with the dress I hired and would definitely hire dresses from her in the future 😄

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing as always!

Ive been using Sustainably Dress Hire for years and always so impressed with the quality and service. Lisa always goes above and beyond to accommodate particularly those last minute orders! Couldn’t recommend enough xx

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I would absolutely recommend hiring…

I would absolutely recommend hiring your next dream outfit through Sustainably!! I hired a 2 piece set for my hens weekend and I got compliments all night long. The outfit arrived early, packaged neatly and the process has been so incredibly easy, with texts along the way. My first hire piece and I’ll be coming back for more in the future xx

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

It was super easy, and the dress got delivered early to me! Was made very clear that I can always reach out if I needed and clear instructions on what to do.
I would highly recommend, I hired the fait par foutch gold sequin dress - in excellent condition

27 July 2026
Rated 5 out of 5 stars

Amazing Customer service!

I had a great experience with this company! Amazing fast and clear communication and my dress arrived a few days early which I really appreciated. Overall I had amazing customer and delivery service and a beautiful dress all thanks to SUSTAINABLY! I will definitely be hiring again.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

The best dress hire company ever

The best dress hire company ever. They are so helpful and always let you swap if something doesn’t fit properly. They go above and beyond to make sure you find the right outfit and they have literally everything you could think of!
The only dress hire business I would ever use now. Plus they are local on the Sunshine Coast so even better.
LOVE ❤️

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Best quality hire dresses and friendly customer service!

I recently have had the most amazing experience hiring my formal dress from Sustainably Dress Hire. I don’t even know where to begin with the easy process, beautiful dresses and sincere customer service I experienced!
I hired the manning cartel double time pleat dress and was absolutely blown away with the beautiful fitting and pristine quality, I have hired from multiple companies and I can vouch that Sustainable Dress Hire is the best in terms of quality and price. This dress came looking brand new with zero flaws! Also it fit me perfectly and had me receiving compliments all night. You truly can tell how much effort and consideration has been put into this business providing so many affordable and stunning options for all different body types and events. All contact I had with the brand showed amazing service and dedication in making the dress hire easy and comfortable for all customers! I will most definitely be using this company for my next special occasion!
Thank you so much Sustainable Dress Hire 🫶🏼🫶🏼

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Seamless hire!

Such an easy and straight forward process! I could pick it up after work and Lisa was kind enough to offer an exchange of size if needed if it didn’t fit before my event on the weekend. Luckily it fitted like a glove and I recieved so many compliments. Will definitely be hiring from Sustainably again!! X

17 July 2026
Unprompted review

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