I am grateful for the customer service personnel, Mr. Robert Acevedo who helped us with exchanging damaged merchandise with professional courtesy. There was an initial miscommunication as to w... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Purchased Deruta plates to fill in gaps in my everyday china set. Very glad SLT still offers the style, this was my wedding pattern 10+ years ago. Everything arrived in good time and well-packed, alth... See more
Company replied
Ordered a set of beautiful fruit containers for my fridge through Apple Pay but did not pay attention correct delivery address. Daniel, customer service rep, was patient, understanding and going to... See more
Company replied
I ordered a bunch of drinking glasses for a party and had them expedited. Unfortunately, several of them showed up broken but Joe.F from customer support was beyond helpful. He was very quick and resp... See more
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Company details
Written by the company
MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY. Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating. OUR PRODUCTS Discover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere. OUR COOKING CLASSES What started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program. OUR STORES Stop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website! OUR ROOTS From the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Contact info
6100 4th Avenue South, 98108, Seattle , United States
- 1-317-559-2041
- customerservice@surlatable.com
- www.surlatable.com
4.1
Great
581 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cookie decorating class for my granddaughter and I
I was scheduled for my granddaughter and I to take a cookie decorating class. But I fell and broke my leg just before the class. I figured when I called they would give me the sorry but…. Abraham Soria was so kind when I called. I received a full refund. The refund came within 3 days. I will reschedule.
10 December 2025
Unprompted review
Reply from Sur La Table
Hello Kay,
We’re very sorry to hear about your injury and hope you’re recovering well. We’re glad Abraham was able to assist you with kindness during a difficult time and that your refund was processed quickly.
We truly appreciate your feedback and look forward to welcoming you and your granddaughter to a class once you’re able to reschedule.
Really helpful and accurate.
Really helpful and accurate. The customer service person was Roberto Acevedo, and I highly appreciate him.
12 December 2025
Unprompted review
Reply from Sur La Table
Hello Beverly,
We’re glad to hear that Roberto provided helpful and accurate service. We truly appreciate you taking the time to recognize him, and we’ll be sure to share your appreciation with Roberto.
Thank you for choosing Sur la Table!
Half the Bistro items I ordered were defective
I ordered 8 each of the Bistro dinner plates, salad plates, and cereal bowls in 12/2025 for $260 on sale. Every set had defects. The worst was the cereal bowls. One had two spots inside the size of a dime where there's no glaze and it's yellow (I wish I could post a picture, they look like melted butter, very obvious, shouldn't have gotten past quality control.). Another had a rough chunk of glaze inside. Half the dinner plates had scratches in the glaze and half the salad plates had bubbles and dimples in the glaze. If they weren't defective, they would be great, as they have a nice weight and feel. I thought about ordering another set and maybe between the two would have enough to put together an acceptable set, but I don't think I want to do business with Sur la table after this. They must sell a lof of defective merchandise for me to get three separate items that all have defects.
12 December 2025
Unprompted review
Reply from Sur La Table
Hello Margaret,
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear about the condition of the Bistro dinnerware you received and understand how disappointing this experience must have been—especially given the number and consistency of the defects you described. This is certainly not the level of quality we aim to provide.
I will be reaching out to you directly to gather a bit more information so we can investigate this further and work toward a resolution. Our goal is to address this promptly and restore your confidence in shopping with us.
I received excellent customer service
I received excellent customer service, thanks to Yamilet Cepeda. She stayed with me to answer questions and help me with my online order.
11 December 2025
Unprompted review
Reply from Sur La Table
Hello Jennifer,
Thank you for taking the time to share your feedback. We’re delighted to hear that Yamilet provided excellent customer service and took the time to answer your questions and assist with your online order. We’ll be sure to share your kind words with her.
I received a very quick response from…
I received a very quick response from Daniel Garcia regarding my missing glasses. It was kind of odd to send a picture of the box with the missing glass because nothing was broken. But I followed the instructions. The replacements came very quickly. I am impressed. Thank you, Daniel.
12 December 2025
Unprompted review
Reply from Sur La Table
Hello Margaret,
We’re glad to hear that Daniel was able to assist you quickly and that your replacement glasses arrived promptly. We appreciate you following the requested steps, and we’re happy everything was resolved to your satisfaction.
Price Adjustment
I ordered an item on Sunday via the website. Picked the item up on Monday in the store and noticed a price decrease today. I called customer service and was told the item has to be taken back to the store for a price adjustment to take place. Nothing on their website indicates this is their process regarding price matching. I called the store to see if an adjustment can be made over the phone and received the same response. I didn't purchase the item in store and should not have to drive back to the store 20 plus miles for an online order and policy to be honored.
11 December 2025
Unprompted review
Reply from Sur La Table
Hello RK,
I am sorry to hear about this interaction that you had regarding the price adjustment. Can you please provide me with more information by responding to Trustpilot so I can review your order?
Great Service from Mayra!
I needed to update my shipping address, and since my item was coming directly from the vendor, the team had to reach out on my behalf. Mayra emailed me personally right away and kept me updated through the whole process. She confirmed the address change quickly, and I really appreciated the level of care and communication. Knowing this kind of support is available makes me want to continue shopping with Sur La Table. Thank you!
11 December 2025
Unprompted review
Reply from Sur La Table
Hello Caitlin,
Thank you for sharing your experience! We’re so glad Mayra was able to help with the address update and keep you in the loop throughout the process. She really cares about making things easy for our customers, and we’re happy that showed.
Awesome Customer Service
Christopher Hernandez was awesome he resolved my issue completely great customer service
3 December 2025
Unprompted review
Reply from Sur La Table
Hello CW,
Thank you for your feedback! We’re so glad to hear that Christopher was able to fully resolve your issue and provide great customer service. We’ll be sure to share your kind words with him. We appreciate you taking the time to let us know!
Always Classy
Diana Ponce was very patient with me as I was working my way through purchasing a specialty gift I knew very little about. Sur La Table is always classy.
2 December 2025
Unprompted review
Reply from Sur La Table
Hello Amber,
Thank you so much for your kind words! We’re thrilled to hear that Diana Ponce was able to support you with patience and care while you explored a specialty gift. Providing a thoughtful, elevated experience is something we strive for every day, and it’s wonderful to know that Sur La Table continues to feel classy and welcoming to you.
We truly appreciate you taking the time to share your experience and look forward to helping you again soon!
Analhi was extremely helpful in…
Analhi was extremely helpful in resolving my issue and made it very easy for to return an item that I bought twice by mistake
10 December 2025
Unprompted review
Reply from Sur La Table
Hi Judy,
Thank you for your review! We're so glad to hear that Analhi was able to assist you and make the return process simple and stress-free. Accidental duplicate purchases happen, and we’re always here to help make things right. We truly appreciate you taking the time to share your experience.
Warm regards,
The Sur La Table Team
Very helpful
My problem was a bit complicated. Diana Cabrera had the patience to go through it with me and, after a very brief time on hold, she was able to resolve it to my total satisfaction. Thank you very much, Diana.
9 December 2025
Unprompted review
Reply from Sur La Table
Hi Allie,
Thank you for taking the time to share your experience! We’re so glad to hear that Diana Cabrera guided you through a complicated issue with patience and care. It’s wonderful to know she was able to resolve everything to your complete satisfaction. We truly appreciate your feedback and look forward to assisting you again in the future.
My experience was great
My experience was great. I expected to be on hold for several minutes or even hours with customer service, but Jose Campos picked up after only 30 seconds and got my issue resolved in about 5 minutes of emailing pictures of my damaged Emile Henry Bread Cloche which was a Christmas gift for my mother. I am for sure going to continue using Sur La Table for all of my future cooking purchases.
8 December 2025
Unprompted review
Reply from Sur La Table
Hello Shane,
Thank you so much for sharing your experience! We’re delighted to hear that Jose was able to assist you so quickly and get your Emile Henry Bread Cloche issue resolved. It’s wonderful to know the gift for your mother will be taken care of without any hassle.
We truly appreciate your kind words and your continued trust in Sur La Table for your cooking needs. If you ever need anything in the future, we’re always here to help!
My customer service representative…
My customer service representative "Mayra Gutierrez" was a wonderful help. I contacted Sur La Table regarding my order/gift and learned that it had been canceled due to a billing/shipping misunderstanding. Mayra was able to locate my order and have it reinstated. She then processed it so that it would be shipped out ASAP. Mayra was knowledgeable and thorough, and I was grateful for her help. I am pleased that I chose Sur La Table to do business with, and I feel fortunate to have had Mayra as my Customer Service Representative.
Tim Ford
8 December 2025
Unprompted review
Reply from Sur La Table
Hello Todd,
Thank you so much for sharing your experience! We’re delighted to hear that Mayra was able to quickly resolve the billing and shipping issue, reinstate your order, and ensure it was processed right away. It’s wonderful to know her knowledge and thorough care made such a positive difference.
We truly appreciate your kind words and are grateful you chose Sur La Table for your purchase. If you ever need further assistance, we’re always here to help.
The request was done without a hassle…
The request was done without a hassle and was quick. Jonathan Morales expedited the request and I appreciate his help.
From L Navalta account
6 December 2025
Unprompted review
Reply from Sur La Table
Hi L. Navalta,
Thank you for your feedback! I’m glad to hear the request was completed quickly and without any issues. I’ll be sure to pass along your appreciation to Jonathan Morales for expediting the process. We’re always here to help—please don’t hesitate to reach out if you need anything else.
I'm a big fan of Sur La Table
I'm a big fan of Sur La Table, the product selection & quality.
Daniel Garcia was especially pleasant, helpful and assisted me in placing my order when the payment page on your website was malfunctioning. Daniel was thorough and gracious and is an asset to the customer service team!
Kudos!
4 December 2025
Unprompted review
Reply from Sur La Table
Hello Michelle,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re such a big fan of Sur La Table and that our product selection and quality continue to impress.
We’re especially glad to know that Daniel provided such exceptional support when you encountered an issue with the payment page. Your kind words about his thoroughness, graciousness, and helpful assistance truly mean a lot. We’ll be sure to pass along your kudos—he is indeed a valued member of our customer service team!
Thank you again for taking the time to share your experience. We appreciate you!
Brendon Lopez was very kind and helpful…
Brendon Lopez was very kind and helpful in modifying my order.
6 December 2025
Unprompted review
Reply from Sur La Table
Hello Norma,
Thank you for sharing your experience! We’re so glad to hear that Brendon was kind and helpful in assisting with your order modification. We truly appreciate your feedback, and we’re always here if you need anything further.
Raul Cardenas was very friendly and…
Raul Cardenas was very friendly and helpful in the return process. No problem whatsoever.
4 December 2025
Unprompted review
Reply from Sur La Table
Hello Robert,
Thank you for sharing your experience! We’re delighted to hear that Raul made your return process smooth and hassle-free. We truly appreciate your feedback, and we’re always here if you need further assistance
I love Sur La Table
I love Sur La Table, very nice company with wonderful selection of kitchen items. The ordering process is very easy and they do take great care of their customers. I had a small issue with shipping of one of my items that was resolved immediately by one of their friendly agents, Fabian Cano. Highly recommend this company!
21 November 2025
Unprompted review
Reply from Sur La Table
Hello Niki,
Thank you so much for your kind words! We’re delighted to hear that you enjoy our selection and that your ordering experience has been smooth. It’s wonderful to know that Fabian was able to assist you quickly and resolve the shipping issue right away.
We truly appreciate your recommendation and your trust in Sur La Table. If you ever need anything else, we’re always here to help!
Company committing shipping/ insurance fraud
I ordered two pasta makers on sale and they forced me to buy shipping protection. They shipped only one of them and included a slip in the box saying - 2 shipped, 1 in box. The ups tracking number and picture on delivery clearly shows only one box. After sending all of the information to customer service they ignored my request to show me evidence that they shipped both and told me I have to file a claim with insurance. This is clearly fraud as they can get away with keeping purchased items while passing the cost and frustration to customers and insurance companies. The item is worth hundreds of dollars. Be warned and stay away from this company.
27 October 2025
Unprompted review
Reply from Sur La Table
Hello Heather,
Thank you for taking the time to share your feedback. We’re truly sorry for the inconvenience this situation may have caused you
If you’re willing, we’d appreciate the opportunity to review your order again and look into what happened with the shipment. You can reply directly with your order number, and we will personally ensure that the matter is investigated thoroughly and that you receive a clear resolution.
Your trust is extremely important to us, and we’re committed to resolving this for you as quickly as possible.
I had an issue with a order at Sur La…
I had an issue with a order at Sur La Table and ended up talking with the delightful Mary Hidalgo who cheerfully listened to my concerns and took care of the problem in just moments. Mary is a solid asset of immeasurable patience.
4 December 2025
Unprompted review
Reply from Sur La Table
Hello Jack,
Thank you so much for your kind words! We’re thrilled to hear that Mary was able to assist you so quickly and make the experience a pleasant one. She truly is a valued member of our team, and we’ll make sure your feedback is shared with her.
We appreciate you taking the time to let us know and for being a Sur La Table customer! If there’s anything else we can help with, we’re always here for you.
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