My knights in shining supplements! The staff at SS are wonderful. My mare rejected her foal quite soon after birth. After a horrible 48 hours of driving in all directions for artificial colostrum... See more
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See what reviewers are saying
The most thorough caring hat fitting we’ve ever had, and 5 children we’ve had lots!! The first place that’s actually had a hat that fits our youngest daughter properly. The colour my daughter wanted... See more
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Brilliant company for all supplement needs for my horses. I would recommend their worming programme, keeps me up to date and ensures I don't either under or over worm the neddies. It is a pity you don... See more
Company replied
A great price attracted me to the website. FlexAbility Professional was in stock and available straight away. I placed my order and received confirmation email. I then realised normal delivery ti... See more
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Company details
Written by the company
Award-winning online retailer of equine supplements & care products, pet products, flea treatments and wormers. Established 15 years; Supplement Solutions prides itself on providing excellent customer service and helpful advice from its team of friendly Supplement Specialists.
Contact info
The Weind, PR3 0XJ, Great Eccleston, United Kingdom
- 01995 672464
- sales@supplementsolutions.co.uk
- www.supplementsolutions.co.uk
Recommend using this consistently good organisation. Quick and efficient service
Recommend using this consistently good organisation. Quick and efficient service. Helpful and professional staff.
15 January 2025
Reply from Supplement Solutions
Hi Jill,
Thank you for your order and leaving us such a nice review.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Reply from Supplement Solutions
Hi Vanessa,
Thank you for your order and leaving us such a nice review.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Always a efficient and prompt service
Always a efficient and prompt service, at good prices
9 January 2025
Reply from Supplement Solutions
Hi Jenny,
Thank you for your order and leaving us such a nice review.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Highly recommended - my 'go to' place for supplements
Always quick and efficient, will tell you if something is going to take longer than expected and will dispatch when it arrives without charging extra. Personal and friendly and always good prices
9 January 2025
Reply from Supplement Solutions
Hi Sue,
Thank you for your order and leaving us such a nice review.
Our customer service team do their best to update customers on their order if there are any delays, always offering an alternative size or product where possible so you never have to go without. We do our best to keep prices as competitive as possible.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Great service
Great service , kept me informed and will definitely be ordering from you again.
7 January 2025
Reply from Supplement Solutions
Hi Lucy,
Thank you for your order and leaving us such a nice review.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
I love this company
I love this company - great service as always. I'd managed to eke out the supply of Cortaflex to just after Xmas and the New Year, and ended up ordering with just a couple of day's supply left. Although I wasn't expecting it - the delivery came within 48 hours. I was delighted as it meant there was no gap in giving the boy his supplement. Thank you Supplement Solutions.
6 January 2025
Reply from Supplement Solutions
Hi,
Thank you for your order and leaving us such a nice review.
We are glad to hear your horse didn't have to go without their supplement! Our warehouse team try to be efficient and despatch orders as soon as possible and worked very hard over the Christmas period to try and get all orders despatched - perfect for owners who may have left it last minute to order their supplements!
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Reply from Supplement Solutions
Hi Janet,
Thank you for your order and leaving us such a nice review.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Arrived before projected time and good…
Arrived before projected time and good price very easy to order
30 December 2024
Reply from Supplement Solutions
Hi Joe,
Thank you for your order and leaving us such a nice review.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Reply from Supplement Solutions
Hi Alan,
Thank you for your order and leaving us such a nice review.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Hat and body protector fitting…
They were really helpful and knowledgeable. We had hat and body protector fitting. They are super with kids.
2 January 2025
Reply from Supplement Solutions
Hi Wendy,
Thank you for coming in to see us and leaving us such a nice review.
As part of our Safety Solutions, some of the team have completed training in hat and body protector fitting, and we take pride in knowing the equipment we fit will help to keep riders, both big and small, safe from injury.
We look forward to seeing you again, and hope your child has had a lot of fun in their new body protector and hat!
Helpful staff
23 December 2024
Reply from Supplement Solutions
Hi Melanie,
Thank you for your order and leaving us such a nice review.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Reply from Supplement Solutions
Hi Grant,
Thank you for your order and leaving us such a nice review.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Great service as always!
Really appreciated the speedy dispatch, especially right before Christmas. Thanks Supplement Solutions!
23 December 2024
Reply from Supplement Solutions
Hi Charlotte,
Thank you for your order and leaving us such a nice review.
The team continued to work hard over the Christmas period to ensure that as many orders could be despatched as possible, so we are glad to hear yours still managed to arrive in time for Christmas.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
My go to for equine supplements
I always buy my equine supplements from Supplement Solutions as they always have what I need in stock and dispatch it very quickly. They are a friendly team and I always appreciate the little treat in my delivery!
11 December 2024
Reply from Supplement Solutions
Hi Jane,
Thank you for your order and leaving us such a nice review.
We are glad to hear you enjoyed the sweet treat included with your order!
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
My Order finally arrived!
My order was stuck at the Customs for a while but finally arrived. Thanks to the accurate packaging the content was in perfect conditions.
The Customer Service l had contacted for the delay was very available and helpful.
I am very happy with their service and my purchase.
23 December 2024
Reply from Supplement Solutions
Hi Laura,
Thank you for choosing to order with Supplement Solutions.
Apologies again that your order was delayed, we are glad to hear your parcel has arrived and you are happy with your order.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Kind regards,
Team Supplement Solutions
My supplement ordered just before…
My supplement ordered just before Christmas arrived on time! Amazing service
20 December 2024
Reply from Supplement Solutions
Hi Laura,
Thank you for your order and leaving us such a nice review.
We are so glad to hear you received your products just in time for Christmas, our team continued to work hard over the festive period to try and make sure as many orders as possible could still be despatched.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Shoddy, disgraceful customer service provided by the 'manager'
From great customer service to honestly the poorest customer service experience I've ever had.
Id like to start by adding that my first initial contact with them was spot on and I was so impressed. I just don't know how it could have gotten so bad.
I've had to take a while to think about writing the review, and if I'm quite honestly I think its because I'm still livid because of it.
I appreciate that I ordered close to Christmas and there are delays, I totally get that. That's my fault for not paying for a faster service. Id just been let down by every retailer who has these tablets and for every order i placed elsewhere i got refunded as the manufacturer was out of stock. However, upon calling the office and speaking to a customer service girl (I wont mention any names as I know how the reviews get moderated) the young girl seemed pretty clueless, didn't really understand anything I was trying to ask her. She then passed me to her manager and I'm dumbstruck as to how she is actually a manager.
After going backwards and forwards with the manager about delivery times and id like to add that she knew I was getting upset and frustrated as my little dog relies on what I had ordered ... I asked the manager a simple question ... "if the shoe was on the other foot and you had ordered like I had, can you please tell me when you would personally expect to receive the parcel? I would rather you tell me so that I know what to expect and I can stop getting upset". The managers attitude flicked like a light switch and she then started to berate me how it was rude that I was asking a personal question and she didn't have to answer it. She started getting mouthy and quite clearly showing off in front of other girls in the office. I wasn't asking her a personal question that is outside of her job like "what are you having for dinner?". The constant "ermmm" from the manager was really off putting too. I didn't believe a word she was saying due to this.
I was also told that I should be calling Royal Mail and chasing them for updates. I paid this company for my order and delivery, there for its the companies job to chase my order and work out why its not with me. I paid Supplement Solutions, I'm not paid by them.
After getting off the phone to them I was literally shaking. I didn't have the answer to my question, id asked for a partial refund on the postage I had paid as a gesture of goodwill and the manager couldn't even authorise it. So, I was left without answers all day until the manager called me back with zero updates and left me without an answer.
I did email them a few days later to enquire as to where it was and I was essentially told its not their problem, its a royal mail problem. I just feel that someone should have stepped up and took ownership of this, rather than passing the book.
The issues I've had overall is the shoddy, disgraceful customer service provided by the 'manager'.
And if you even care to know Supplement Solutions, the tablets arrived a week late on the Royal Mail 24 hours.
16 December 2024
Reply from Supplement Solutions
Dear Laura,
Thankyou for your review as we welcome all feedback from our customers and I am really pleased that your order has arrived despite being late due to the Christmas post.
My team kept me in the loop, from the first message on Whatsapp and emails sent, along with their replies and I trust them to deal with all situations as best as they can. I have investigated the situation, so I know the facts to enable me to reply accordingly. As you know you ordered on Saturday 14th December and chose Royal Mail 24 on our Priority dispatch service (which means we promise to dispatch orders within 48 working hours). As you say, unlike other companies we had the items in stock and promptly despatched on Monday 16th via your chosen option Royal Mail 24. Our website offers other options including couriers, and the information clearly states that Royal Mail can be slow. On the run up to Christmas Royal Mail is even slower and as you can appreciate this is totally out of our control.
The young girl you spoke to is relatively new to the business and she tried her best to help, but passed you across to the manager who is more experienced. We are a very small team and I work closely with everyone, and the manager has worked for me for 4 years and has never been rude or discourteous to any customer or supplier in that entire time. As the manager explained, parcels dispatched by Royal Mail are impossible to track as once they are in the system they are out of our hands. It is just as frustrating for us when Royal Mail does not deliver on time, and we have reduced the options on our website to reflect this. Our website clearly states that you need to allow 7 working days before we can send a replacement. As a small business we cannot just send out replacements or refund postage.
Following a phone call on the 18th December, the manager called me immediately and was very upset – she explained that a customer had been on the phone and was extremely rude calling her names such as “***b head” and other appalling names which should never be said to anyone and will not be tolerated. The manager told the caller that she was being rude, but that she wanted to try and help. At the end of the conversation the caller asked if the calls were recorded. Despite this the manager called Royal Mail and attempted to track the parcel and emailed the customer to explain. She also said to let us know if the parcel hasn’t been received by Monday 23rd, hence we know it must have been received as we heard nothing more.
Supplement Solutions are a small team who really care about customers, and their animals. At all times we try our best to ensure that orders are dispatched quickly but we do have to reply on couriers. We can accept bad feedback, as there may be rare occasions that things go wrong, but I also hope that people understand that my team are human beings who are trying their best.
Reply from Supplement Solutions
Hi Sally,
Thank you for your order and leaving us such a nice review.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Reply from Supplement Solutions
Hi Rachael,
Thank you for your order and leaving us such a nice review.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
Always a pleasure to shop here
Always a pleasure to shop here, so much choice of quality goods and knowledgeable advice if needed.
17 December 2024
Reply from Supplement Solutions
Hi Pat,
Thank you for your order and leaving us such a nice review.
Our team do product training with brands to ensure they are knowledgeable on products and can offer reliable advice. We try to keep our stock varied and priced as competitively as possible too.
Our team always goes the extra mile to offer the best possible service, products and prices, and making sure your order arrives as quickly as possible!
We look forward to packing your next order!
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