Im not used anymore to pay for delivery when buying with local online store with value of 100€ plus Beside that delivery and shopping experience was ok
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I am always impatiently waiting for package from Superdry. No matter if I am buying by your site/store or zalando. I also found some issues in shopping via mobile phone, and needed to switch to lapt... See more
Company replied
The company doesn’t seem to care about deliveries at all, but does care about getting rated. A parcel has stuck in the middle of nowhere with no chance to get info about it, but there are a lot of re... See more
Company replied
I've been wearing SD clothes for over 10 years. The build quality of the clothes is still at a high level. I really like sweatshirts and t-shirt. Sometimes Superdy`s clothes costs a lot compared to th... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
Superdry Care, Unit 60, The runnings, GL519NW, Cheltenham, United Kingdom
- +44 3333 212222
- care@supergroup.com
- www.superdrystore.pl
3.5
Average
2K reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Excellent service!
21 June 2022
As always great quality
18 June 2022
good quality
16 June 2022
Very quick delivery
15 June 2022
Product availability excellent
Product availability excellent, both in colors and sizes.
Little messy to choose something and back to previous page, and delivery not the fastest.
14 June 2022
Everything what on-line store should…
Everything what on-line store should be. Products are well presented and sorted, it has good search algorithm, shipping is lighting fast and items are simply great - looks awesome and quality made.
6 June 2022
Fast and serious
3 June 2022
Great sports clothes
31 May 2022
I have received used a damaged product
I have received used a damaged product. It shouldn't pass quality control. Shame.
31 May 2022
Reply from Superdrystore
Dear Artur,
Thank you for your feedback.
I am sorry to hear you have received a damaged product. We have a 12 months warranty on defective items, you can therefore return this one via our returns portal : https://superdry.returns.international/. You can either choose a refund or an exchange here.
I apologise for the inconvenience this may have caused.
Kind Regards,
Superdry Customer Care
Return was impossible
I was not able to return one of the items (the online return form was not working properly despite of typing order, email in a dozen different combinations, making sure there is no space sign). I have contacted the support via contact form on the website to ask for help, but never heard back. I gave the tshirt away to someone in the family.
23 May 2022
Reply from Superdrystore
Hi Katarzyna,
Thank you for your feedback.
I am really sorry to hear the returns portal was not working for you. We did have an inside issue, but this is now resolved.
I am also sorry to hear you have not heard back from us. We have contacted you by email to let you know the next steps to take concerning this. Please note that our Customer Services email address for our Polish customers is care@superdry.com.
Kind Regards,
Superdry Customer Care
Good fit
Good fit, nice design. Superdry never lets me down. Please, bring back the store to Lodz, PL
19 May 2022
Good quality
Good quality, I sized up to xl chest size is perfect but bit long for this style of jacket. 182 high, 110 chest.
14 May 2022
Everything was on point
8 May 2022
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