Superdry ES logo
Visit website

Superdry ES Reviews 

14,558
•
TrustScore 3 out of 5

3.1

Beauty & Well-being
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

works fine! takes a bit longer to ship than what they promise, 5 days for me and not 3. and they change their prices all the time, which is quite annoying, however, just make sure to never buy anythin... See more

Rated 5 out of 5 stars

Very happy with the fast delivery. Great quality, color is not as much contrast as online but still like it. Because it’s an oversized I ordered. S and a really is comfortable oversized. Was well... See more

Rated 2 out of 5 stars

I rordered a jacket but my back sent a message to say it had not been authorised. However, I received an email confirming the order so asked cia their customer service if they could confirm whether th... See more

Rated 1 out of 5 stars

I placed an order 24/12/2023. The current ETA on tracking states : Estimated Delivery latest 5th January 22:59:00. It's the 8th. It was collected by the courier on the 4th and there is no further info... See more

Company details

  1. Beauty & Well-being

Written by the company

Inspirado por el espíritu aventurero y la creación de productos premium de forma sostenible, Superdry es una emocionante marca contemporánea que fusiona gráficos clásicos de inspiración americana y japonesa con un estilo británico. Se caracteriza por tejidos de calidad, un auténtico estilo vintage, detalles únicos, cortes a medida y gráficos dibujados a mano líderes a nivel mundial. Superdry se basa en el estilo y lo celebra a través de cinco opciones de estilo únicas: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X y la División Sport Performance. La ambición de Superdry es convertirse en la marca de moda cotizada más sostenible del planeta para 2030 y, en 2021, ganó numerosos premios en la industria, incluido el ‘Positive Change Award’ (Premio al cambio positivo) en los premios de moda sostenible Draper's Sustainable Fashion Awards.

Contact info

3.1

Average

TrustScore 3 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(14,558)

518 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very good clothes

3 December 2018
Unprompted review
Superdry ES logo

Reply from Superdry ES

Hola

Apreciamos que haya tenido tiempo para darnos su opinión

Saludos cordiales

Superdry servicio al cliente

Rated 5 out of 5 stars

Good quality

Currently i have many cloths from Superdry, t-shirts, shirts and jackets. Always happy with quality and service. Good experience with on line shop according to changing size, returns and refands

1 December 2018
Unprompted review
Superdry ES logo

Reply from Superdry ES

Hola

Apreciamos que haya tenido tiempo para darnos su opinión

Saludos cordiales

Superdry servicio al cliente

Rated 1 out of 5 stars

Pls stop using automated email…

Pls stop using automated email response! I've waiting for more than 3days and still waiting to get a solution from you. I chose to write email bec. it's less hussle and cheaper than to call your hotline. I think it's proper to address and give solutions in every customer's queries.

3 August 2018
Unprompted review
Rated 4 out of 5 stars

I did not receive my order in Spain .

I did not receive my order in Spain , due to poor courier service i.e. DPD, despite supposedly three attempts to an address where other couriers deliver frequently. Customer service immediately sent a replacement order, which is still in Transit.

19 July 2018
Unprompted review
Rated 1 out of 5 stars

la empresa de reparto en Barcelona es…

la empresa de reparto en Barcelona es de lo peor, se llama SEUR, no pude contactar con ellos ni por telefono ni por mail, ni su sistema web funciona. Tuve que twitear en internet para que me conteste alguien de marketing!.

the delivery company is awful in Barcelona, the name is SEUR, i was unable to contact by mail or phone, and their web system does not work.

18 July 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look